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Dinamika Kepercayaan Publik di Media Sosial: Krisis Komunikasi Humas Terhadap Isu Korupsi Pertamina Faisal, Daffa; Berliana, Farida; Pahlevi, Reza; Febrian, Revi; Fathullah, Dzulham; al- Gozi, Ahmed; Ramadhani, Susan
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 2, No 10 (2025): May
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.15475305

Abstract

The communication crisis in the alleged corruption case of Pertamina shows how social media acts as the main arena in forming public opinion while testing the effectiveness of the company’s public relations communication strategy. Using a qualitative approach with virtual ethnographic methods, this study found that the dominance of negative sentiment towards Pertamina reflects the failure of public relations in managing public perception transparently and accountably. The company’s inability to provide fast and credible clarification open space for speculation and disinformation, worsening the existing trust crisis. Based on Situational Crisis Communication Theory (SCCT), defensive communication responses actually increase public skepticism, while agenda-setting theory shows that failure to control narration allows social media to take over discourse that is increasingly difficult to control. This finding confirms that in the digital era, crisis communication strategies must be more adaptive, proactive, and based on public involvement in order to avoid escalation of negative opinions that can damage the company’s reputation and related institutions.
Peran Mahasiswa dalam Pengabdian Masyarakat untuk Meningkatkan Tri Dharma Perguruan Tinggi di Desa Hulu Kecamatan Pancur Batu Silitonga, Afrini Yuninda; Septiani, Annisa Tri; Irhamna, Irhamna; Fathurrahman, Fathurrahman; Pasya, Nazwa; Ramadhani, Susan; Diva, Rangga; Sebayang, Khairunnisa; Kusniadi, Adjie Iqthiar; Nabila, Nur’aida; Ananda, Nadya Dwi
VISA: Journal of Vision and Ideas Vol. 4 No. 1 (2024): VISA: Journal of Vision and Ideas
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/visa.v4i1.1293

Abstract

Higher education institutions has a significant contribution in improving the quality of human resources. Community service is one of the pillars of the Higher Education Tri Dharma, alongside education and teaching duties as well as research duties. This is stated in article 24, point 22 of Law No. 20 of 2003. This journal investigates the effectiveness of mutual cooperation activities, elderly gymnastics, and Yasin recitations in improving the implementation of the Higher Education Tri Dharma. Through participatory research, mutual cooperation activities have successfully created active engagement between higher education institutions and the community, improved community service, and provided opportunities for community service. Elderly gymnastics has been proven to have a positive impact on the physical health and well-being of the elderly, while Yasin recitations create a spiritual space that supports religious values in the higher education environment.