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All Journal JAM : Jurnal Aplikasi Manajemen Advances in Tourism Studies
Vano, Vinson
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Decision Sciences, Operations Research & Management Social Sciences

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Navigating Satisfaction in Smart Tourism: A Multi-Destination Study of Infrastructure, Safety, and Accessibility in Post-Pandemic Indonesia Nur, Indrayani; Suriani, Seri; Abubakar, Herminawaty; Baharuddin, Sitti Mujahida; Salam, Ermawati Abdul; Vano, Vinson
Jurnal Aplikasi Manajemen Vol. 23 No. 3 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2025.023.3.05

Abstract

As smart tourism evolves and health concerns grow post-pandemic, understanding what drives tourist satisfaction and revisit intention becomes increasingly urgent. This study investigates how smart tourism infrastructure, destination management communication, and perceived safety and hygiene affect tourist satisfaction and revisit intention, with perceived destination accessibility as a mediator. A quantitative survey was conducted among 380 domestic and international tourists who recently visited six major destinations in Indonesia. Using purposive sampling, respondents with experience using digital tourism services were selected. Data were analyzed using PLS-SEM via SmartPLS 4, with reliability, validity, and bias control checks. Results show that all three independent variables significantly influence tourist satisfaction, both directly and through the mediating role of destination accessibility. Tourist satisfaction, in turn, strongly predicts revisit intention. This study introduces perceived safety and hygiene into the smart tourism framework and highlights the critical role of accessibility in shaping satisfaction. The findings offer practical insights for destination managers and policymakers seeking to enhance tourism experiences and visitor retention in smart, health-conscious environments.
Marine Conservation Policies and Tourism Performance in Small Islands: Evidence from Panel Regression in Gili Matra Mas'ud, Riduan; Rifqi, Husni Muhamad; Vano, Vinson
Advances in Tourism Studies Vol. 3 No. 4 (2025): Advances in Tourism Studies
Publisher : Centre for Tourism Studies and Journal Publication of Sekolah Tinggi Pariwisata Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53893/ats.v3i4.83

Abstract

This study examines how marine conservation policy intensity and environmental quality influence tourism performance and island-level income in the Gili Matra Marine Tourism Park, Indonesia. Using a twenty-year fixed effects panel (2005–2024), the analysis evaluates the effects of conservation measures, ecological conditions, regional tourism demand, and accessibility on tourist arrivals and tourism-generated revenue across three small islands. The results show that stronger conservation policies and higher environmental quality significantly increase both arrivals and income, demonstrating that ecological governance functions as an economic asset rather than a constraint. Robustness tests with lagged and interaction models confirm the stability of these relationships and reveal complementarity between policy interventions and environmental improvements. The study contributes to theoretical debates on sustainable island tourism and provides evidence supporting Indonesia’s Blue Economy agenda. Policy recommendations highlight the importance of enforcement, ecological monitoring, transport infrastructure, and resilience planning.
Co-Authors Abubakar, Herminawaty Baharuddin, Sitti Mujahida Mas'ud, Riduan nur, Indrayani Rifqi, Husni Muhamad Salam, Ermawati Abdul Suriani, Seri