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All Journal Jurnal Ilmiah Manajemen Kesatuan IIJSE
Claudia, Maria
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Economics, Econometrics & Finance Social Sciences

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Analysis of User Satisfaction of the Halodoc Telemedicine Platform in DKI Jakarta in 2024 Ellyamurti, Devanti Octavia; Claudia, Maria; Andini, Tania Meilinda Rizky; Bernarto, Innocentius
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 3 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i3.5052

Abstract

This research aims to analyze the influence of content, form, and ease of use on user satisfaction of the Halodoc telemedicine platform in DKI Jakarta in 2024. The research method used in this research is quantitative research. they are using the Partial Least Square Structural Equation Modeling (SEM) approach using SmartPLS 3.0 Software. Data was collected using a questionnaire distributed via Google Forms involving 100 respondents. The research results show an influence between content, form, and ease of use on user satisfaction with the Halodoc telemedicine platform in DKI Jakarta in 2024.
Redefining Emergency Readiness: Integrating Resilience, Work Engagement, and Situational Awareness in Emergency Care Claudia, Maria; Antonio, Ferdi
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4780

Abstract

Traditional approaches to emergency department readiness in hospitals generally focus on technical factors and rapid response systems. However, non-technical factors such as physicians’ emotional and cognitive readiness in assessing a situation have not received sufficient attention. Therefore, further research is needed on this factor, which also known as situational awareness. This study aims to redefine emergency readiness by examining the role of resilience as a higher-order construct, with medical work engagement and work-life balance. This study deploys a quantitative survey and recruited emergency physicians from private hospitals through purposive sampling, resulting in 213 eligible respondents. Data analysis used a newly disjoint two-stage approach using SEM-PLS due to the measurement of the lower-order construct as the dimensions of resilience that were measured as HOC. The results showed that resilience significantly influenced situational awareness through purpose and direction, and collaborative culture, but not by feeling valued. The strongest influence on situational awareness was found in having a purpose. Work-life balance can significantly strengthen the positive influence of resilience in a collaborative culture. Conversely, work-life balance weakens the influence of situational awarenesson having purpose and direction as well as feeling valued. These findings may have implications for the development of management in emergency care.
Co-Authors Andini, Tania Meilinda Rizky Antonio, Ferdi Ellyamurti, Devanti Octavia Innocentius Bernarto, Innocentius