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All Journal Proceeding International Conference on Information Technology and Business Al-Khidmah Jurnal Pengabdian Masyarakat
Saputra, Deni Eka
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Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

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The Influence of Service Quality on Ladyflame Customers Satisfaction In Bandar Lampung Saputra, Deni Eka; Karsinah, Karsinah; Jaya, Indra
Prosiding International conference on Information Technology and Business (ICITB) 2023: INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY AND BUSINESS (ICITB) 9
Publisher : Proceeding International Conference on Information Technology and Business

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Abstract

This research aims to determine the impact of service quality on customer satisfaction at Ladyflame, Bandar Lampung. The problem studied in this study is whether there is a positive relationship between the quality of service and customer satisfaction of Ladyflame in Bandar Lampung. This research uses survey methods and questionnaires as data collection instruments. With 33 respondents involved. The variables studied covered the quality of service, customer satisfaction, and the relationship between the two. The results of the research show that the quality of service has a significant impact on customer satisfaction of Ladyflame. Factors such as hospitality staff, product availability, service speed, and product quality play an important role in increasing customer satisfaction. The findings provide valuable insights for Ladyflame management in Bandar Lampung to improve the quality of their services, with the aim of increasing customer satisfaction. With a deep understanding of the role of service quality in retaining and attracting customers, ladyflame can take more effective steps to meet customer expectations and maintain their market share. Keywords : Quality of service, customer satisfaction
SEKOLATANI: Penguatan Kapasitas Petani Perempuan untuk Produksi Hasil Pertanian Berdaya Saing Ekspor Dody Molasy, Honest; Eko Zuhri Ernada, Sus; Dwi Eriyanti, Linda; Septian Agung Pratama, Afrizal; Athirah, Nisrina; Nursaveni, Nabillah; Saputra, Deni Eka; Ramadhani Azizah, Nafisha
Al-Khidmah Jurnal Pengabdian Masyarakat Vol. 5 No. 3 (2025): SEPTEMBER-DESEMBER
Publisher : Institute for Research and Community Service (LPPM) of the Islamic University of Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56013/jak.v5i3.4904

Abstract

The SEKOLATANI program is a community service initiative designed to enhance the capacity and independence of women farmers in Kombongan Hamlet, Jember, in implementing export-quality organic farming practices. This intervention was motivated by the farmers' limited knowledge of sustainable agriculture and their significant reliance on chemical-based inputs. The methodology employed an educational-participatory approach, utilizing counseling, training, and hands-on practice. A learning by doing method was specifically applied to the production of organic pesticides from local natural ingredients (e.g., neem leaves, lemongrass, and galangal). The results indicated a significant increase in participants' understanding, skills, and awareness regarding sustainable land management and eco- friendly pesticide production. Furthermore, the program successfully fostered motivation among women farmers to actively contribute to household welfare and the local economy. The SEKOLATANI program demonstrates that community-based education and mentoring serve as an effective model for transforming agriculture toward more sustainable, adaptive, and gender-inclusive practices.
Co-Authors Athirah, Nisrina Dody Molasy, Honest Dwi Eriyanti, Linda Eko Zuhri Ernada, Sus Indra Jaya Karsinah - Nursaveni, Nabillah Ramadhani Azizah, Nafisha Septian Agung Pratama, Afrizal