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All Journal Revitalisasi : Jurnal Ilmu Manajemen Jurnal Abdimas Kedokteran dan Kesehatan
Baguna, Khakan
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Economics, Econometrics & Finance Public Health

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PENYULUHAN PENCEGAHAN TERJANGKIT PENYAKIT TELINGA DAN CARA PERAWATAN PENDENGARAN DI RUMAH SAKIT BINTANG AMIN Wijaya, Bara Ade; Baguna, Khakan; Malicha, Lutfi; Susanto, Alvin Adrian; Sena, Ketut Yoeby; Andini, Senklin; Rachman, Jihan Maitsa; Wulandari, Ribka
Jurnal Abdimas Kedokteran & Kesehatan Vol 2, No 2 (2024): Volume 2 Nomor 2
Publisher : Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jakk.v2i2.15107

Abstract

Telinga adalah salah satu dari panca indra. Banyak orang yang tidak tahu cara menjaga kesehatan telinga dengan benar. Padahal, kesehatan dan kebersihan telinga tidak dijaga dengan baik, dapat terjadi gangguan pada pendengaran dan keseimbangan. Penyuluhan dilakukan kepada masyarakat yang dapat di jangkau yaitu pasien, maupun keluarga pasien di lingkungan Rumah Sakit Pertamina Bintang Amin. Dilakukan dengan cara pendekatan persuasif di dalam poli dan lorong ruang tunggu difasilitasi oleh dokter. Hasil di dapatkan, yaitu sejumlah masyarakat yang mendengar dan terjaring dalam proses penyuluhan ini. Penyuluhan berjalan dengan baik dan kondusif harapan kami proses ini dapat berdampak untuk masyarakat luas.
Antecedents of Patient Experiential Satisfaction and Its Effect on Revisit Intention Merry, Merry; Wuisan, Dewi Sri Surya; Baguna, Khakan
REVITALISASI : Jurnal Ilmu Manajemen Vol 14 No 2 (2025): REVITALISASI : Jurnal Ilmu Manajemen
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/revitalisasi.v14i2.8186

Abstract

Introduction/Main Objectives: This paper examines declining patient visits in private clinics in Central Kalimantan, focusing on XYZ Clinic, which relies solely on out-of-pocket payments. Despite surviving the COVID-19 crisis, the clinic saw a sharp decrease in visits in 2023, highlighting the need to understand patient loyalty drivers. Background Problems: The main issue addressed in this study is the sustainability of private healthcare services, specifically examining the influence of price fairness, Clinic Image, and communication on patients’ revisit intention, with experiential satisfaction acting as a mediating factor. Novelty: This study integrates communication, price fairness, and Clinic Image in a single model with satisfaction as a mediator, an approach not widely explored in Indonesian private clinic contexts. Research Methods: A cross-sectional quantitative design was used. Data were gathered via structured questionnaires from 162 XYZ Clinic patients and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Advanced analytics were also performed. Finding/Results: Price fairness and communication significantly affect experiential satisfaction, with communication being the strongest factor. Both fairness and satisfaction influence revisit intention, while Clinic Image has no significant effect. Conclusion: The findings suggest that private clinics should focus on transparent communication and fair pricing to enhance patient loyalty, rather than relying solely on image-building strategies.
Co-Authors Andini, Senklin Malicha, Lutfi Merry Merry Rachman, Jihan Maitsa Sena, Ketut Yoeby Susanto, Alvin Adrian Wijaya, Bara Ade Wuisan, Dewi Wulandari, Ribka