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Sunarprasetyo, mahardjono
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Humanities Social Sciences

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PERANAN HOUSEKEEPING ATTENDANT DALAM PENYIAPAN KAMAR TAMUDI TONYS VILLAS RESORT  SEMINYAK Ida Ayu Putu Sulastri; Sriayuni, Anak Agung Ayu Erlina; Sunarprasetyo, mahardjono; Trianingrum, Ni Nyoman Nidya
HARMONY HOSPITALITY Vol. 7 No. 2 (2022): Harmony Hospitality
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/harty.2022.7217

Abstract

The purpose of this study was to determine the role of the housekeeping attendant in preparing guest rooms at Tonys Villas Resort Seminyak, the obstacles faced by the housekeeping attendant in preparing guest rooms, and how to overcome these obstacles. This study uses quantitative and qualitative data types, obtained from primary data sources and secondary data. This study uses research instruments to improve research results by means of observation, interviews and documentation, as well as using formal and informal data presentation techniques that aim to explain the role of housekeeping attendant in preparing guest rooms at Tonys Villas Resort Seminyak. The results of the role of the housekeeping attendant in preparing guest rooms at Tonys Villas Resort Seminyak are: providing job training for employees at Tonys Villas Resort Seminyak, both in preparation for guest rooms, maintaining cleanliness, tidiness, beauty of guest rooms, cleanliness of employees, equipment, and area at Tonys Villas Resort Seminyak and maintain standard operating procedures for preparing guest rooms at Tonys Villas Resort Seminyak.
Peranan Room Attendant dalam Menjaga Kebersihan Kamar Tamu di U Paasha Seminyak Bali Arini, Ni Nyoman; reynaldi, ade; Sunarprasetyo, mahardjono; Anggreni, Ni Putu Yunik
HARMONY HOSPITALITY Vol. 7 No. 2 (2022): Harmony Hospitality
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/harty.2022.7221

Abstract

This research has a background problem including, the fluctuating cost of room occupancy rate every month. Therefore, the author raised the title of the study about the role of room attendant in maintaining the cleanliness of guest rooms at Hotel U Paasha Seminyak Bali. The method used is descriptive qualitative as for the research objectives to determine the role of the room attendant in maintaining the cleanliness of the guest rooms, to find out the obstacles faced by the room attendant in maintaining the cleanliness of the guest rooms, to find out the efforts made by the room attendant in maintaining the cleanliness of the guest rooms at the U Paasha hotel. Seminyak Bali. The results of this study are room attendants are able to complete work during high season by looking for daily workers and carrying out inventory every month to find out supplies of tools and materials and if there is a shortage of linen the room attendant will report to the supervisor that there is a shortage of linen and the supervisor immediately reports to the executive housekeeper. Obtained from primary data and secondary data. Using research instruments to improve research results. Data collection techniques by means of observation, interviews and documentation. Also using data analysis techniques. The technique of presenting the results of the analysis where the presentation of the results of this analysis aims to fully clarify what can be obtained at the hotel.
Co-Authors Arini, Ni Nyoman Ida Ayu Putu Sulastri Ni Nyoman Nidya Trianingrum Ni Putu Yunik Anggreni reynaldi, ade Sriayuni, Anak Agung Ayu Erlina