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Polikarpus.N, Pondang
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Humanities Social Sciences

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ANALISIS MENU ENGINEERING DALAM UPAYA MENINGKATKAN PENJUALAN MAKANAN DI DEUS CAFE CANGGU, KUTA UTARA BALI Polikarpus.N, Pondang; Suthanaya, I Putu Bagus; Suryani, Putu Evi
HARMONY HOSPITALITY Vol. 7 No. 1 (2022): Harmony Hospitality
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/harty.2022.7119

Abstract

This research is menu engineering analysis in an effort to increase food sales at Deus Cafe Canggu. The formulation of the problem raised in this study is how to apply menu engineering analysis, how to analyze menu based on menu engineering, and how to strategy in increasing food sales at Deus Cafe Canggu. This research was conducted using qualitative data and quantitative data sourced from primary data obtained from interviews and observations, as well as secondary data obtained from companies in the form of menu lists, selling prices, food costs, and history of sales. The analysis method used in this study is menu engineering and the object under study is the type of salad dish, main course, light meals, and kids menu. Based on the results of the analysis carried out, it can be concluded that there are 8 items (26.67%) types of dishes for the star group, 10 items (33.33%) types of dishes for the plow horse group, 6 items (20.00%) types of dishes for the puzzle group, and 6 items (20.00%) types of dishes for the dog group. The decisions and follow-up actions taken by management in increasing food sales are maintaining the quality and selling price of food for the star group, controlling food costs and increasing the selling price of food for the plow horse group, revising the menu and promoting for the puzzle group, evaluating the menu and deleting the menu. for the dog group.
PENERAPAN STANDAR OPERASIONAL PROSEDUR CHECK IN TAMU INDIVIDUAL OLEH GUEST EXPERIENCE ASSISTANT PADA MASA PANDEMI COVID 19 DI THE SEMINYAK BEACH RESORT & SPA BALI Polikarpus.N, Pondang; Utami, Ni Ketut Chanra Yogi; Widhiastuty, Ni Luh Putu Sri; Prayogi, Putu Agus
HARMONY HOSPITALITY Vol. 7 No. 2 (2022): Harmony Hospitality
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/harty.2022.7220

Abstract

The purposes of this study are as follows: 1. to find out the standard operating procedures for individual guest check-in during the Covid-19 pandemic, 2. to find out the application of standard operating procedures for individual guest check-in by guest experience assistants during the Covid-19 pandemic , 3. to find out the obstacles experienced by guest experience assistants in implementing standard operating procedures for individual guest check-in during the Covid-19 pandemic, 4. to find out the efforts made to overcome obstacles in implementing standard operating procedures for individual guest check-in during the Covid-19 pandemic at The Seminyak Beach Resort & Spa. The analysis technique used in this study is a qualitative descriptive analysis technique. The research instruments are: observation check-list, documentation study, and interview list. From the results of the research that has been done, several conclusions can be drawn as follows: 1. 1. The standard operating procedures for individual guest check-in during the Covid-19 pandemic at The Seminyak Beach Resort & Spa underwent several additions and new arrangements referring to CHSE, 2. the application of health protocols to standard operating procedures for individual guest check-in has not been carried out optimally and consistently because some of the standard operating procedures are not carried out by guest experience assistants, 3. Constraints experienced include: lack of employees, some guests are still difficult to maintain distance, 4. efforts made in dealing with obstacles include: dividing tasks with trainees, putting up signs keeping distance
Co-Authors I Putu Bagus Suthanaya Ni Luh Putu Sri Widhiastuty Putu Agus Prayogi Suryani, Putu Evi Utami, Ni Ketut Chanra Yogi