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All Journal Didaktik : Jurnal Ilmiah PGSD STKIP Subang Jurnal Cakrawala Bahari
Dody Efrianto
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Aerospace Engineering Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Education Engineering

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Analisis Kualitas Pelayanan Perusahaan Keagenan Kapal Terhadap Kepuasan Pengguna Layanan Transportasi Laut Di Pelabuhan Teluk Adang Tanah Paser Turnip, Ricard Mugabe; Dody Efrianto
Jurnal Cakrawala Bahari Vol. 8 No. 2 (2025): Jurnal Cakrawala Bahari
Publisher : Politeknik Pelayaran Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70031/jkb.v8i2.217

Abstract

Maritime transportation plays a strategic role in enhancing connectivity across the Indonesian archipelago, including Teluk Adang Port in Tanah Paser, East Kalimantan. Shipping agencies act as key actors in ensuring smooth vessel operations, covering documentation, logistics provision, and coordination with port authorities. This study analyzes the service quality of shipping agencies in relation to user satisfaction, driven by complaints regarding service delays, unclear administrative fees, and ineffective communication. A descriptive qualitative method was employed, with data collected through interviews, observations, and documentation, and analyzed using Miles and Huberman’s interactive model. The analysis focuses on five SERVQUAL dimensions: reliability, responsiveness, assurance, empathy, and tangibles. Findings reveal that reliability and assurance are relatively strong, as reflected in timely document processing and staff competence in delivering services. However, weaknesses remain in responsiveness, empathy, and physical facilities, such as slow complaint handling, inconsistent attention to user needs, limited office facilities, and the continued reliance on manual administrative systems. The study concludes that service quality in shipping agencies significantly influences user satisfaction, highlighting the need to improve non-technical aspects and adopt digital-based facilities for modernization. Theoretically, this research contributes to the study of service quality in the maritime sector, while practically providing insights for shipping agencies and port authorities to enhance service performance through improved responsiveness, user-oriented approaches, and technology-driven systems.
ANALISIS KOROSI TERHADAP PERFORMA BUTTERFLY VALVE PADA SISTEM BONGKAR MUAT CARGO DI MT.ADRIA Gema Fajrul Akbar; Bayu Yudho Baskoro; Rizal Rochmansyah; Dody Efrianto; Akhmad Gifari Multazam
Didaktik : Jurnal Ilmiah PGSD STKIP Subang Vol. 12 No. 02 (2026): Volume 12 Nomor 02, Juni 2026 Published
Publisher : STKIP Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36989/didaktik.v12i02.12814

Abstract

Corrosion is one of the primary causes of failure in ship piping systems, particularly on butterfly valves, which play a critical role in the loading and discharging operations of liquid cargo. This study aims to analyze the causes of corrosion on butterfly valves and its impact on the operational performance of the cargo discharge system aboard the MT.Adria. dopts a descriptive qualitative approach, with data collected through field observations, interviews with crew members, and documentation. The findings show that valve damage is caused by a combination of harsh marine environmental conditions, inappropriate material selection that leads to galvanic corrosion, and inadequate maintenance procedures. This corrosion results in valve malfunction, system leakage, and delays in cargo discharge operations. Using a fishbone diagram analysis, the study identifies three main contributing factors: valve material, operational environment, and inspection and maintenance practices. The findings highlight that a small component failure, such as a valve, can significantly affect the overall efficiency and safety of ship operations. The study recommends implementing risk-based preventive maintenance, selecting corrosion-resistant valve materials suitable for marine environments, and conducting routine inspections to enhance the reliability of the cargo discharge system on tankers.
Co-Authors Akhmad Gifari Multazam Bayu Yudho Baskoro Gema Fajrul Akbar Rizal Rochmansyah Turnip, Ricard Mugabe