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All Journal TGO Journal of Community Development Jurnal Pengabdian Masyarakat dan Riset Pendidikan
Nur, Ayu Wandani Mustika Rahma Ba'its
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Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Penerapan SOR dan ROP untuk Meningkatkan Efisiensi dan Keberlanjutan UMKM Kuliner Kedai Bakso Pemuda Spesial Kuah Bening Iswari, Hanif Rani; Sudiyono, Sudiyono; Fadilah, Mega Fianita; Bahtiar, Muhammad Yusuf; Zahroh, Viony Alfiyatu; Nur, Ayu Wandani Mustika Rahma Ba'its
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 4 No. 2 (2025): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 4 Nomor 2 (October 202
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v4i2.3308

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan memperkuat sistem manajemen operasional Kedai Bakso Pemuda Spesial Kuah Bening melalui penerapan Standard Operating Routine (SOR) dan Reorder Point (ROP) sebagai instrumen peningkatan profitabilitas, kualitas layanan, dan keberlanjutan usaha. Pendampingan dilaksanakan pada tahun 2025 dengan pendekatan participatory action learning melalui observasi lapangan, wawancara mendalam, dan analisis dokumen operasional. Tahapan kegiatan meliputi: (1) identifikasi permasalahan produksi dan pengendalian bahan baku, (2) perancangan prosedur SOR untuk dua jenis produk—Pentol Halus dan Pentol Kasar—, serta (3) penyusunan sistem ROP berbasis kebutuhan harian, waktu tunggu pasokan, dan stok pengaman. Hasil kegiatan menunjukkan bahwa penerapan SOR meningkatkan konsistensi rasa, tekstur, dan kualitas produk melalui pengendalian waktu serta suhu yang terukur, sedangkan ROP mendukung efisiensi bahan baku dengan menekan pemborosan dan kekurangan stok. Sinergi keduanya berkontribusi terhadap efisiensi proses, pengendalian biaya, dan peningkatan profitabilitas. Dampak positif juga terlihat pada konsistensi kualitas dan ketahanan usaha jangka panjang. Meskipun kegiatan ini masih terbatas pada aspek produksi, hasilnya membuktikan bahwa standarisasi prosedur kerja dan sistem pengendalian persediaan yang terukur dapat menjadi strategi efektif bagi UMKM kuliner untuk meningkatkan kinerja, stabilitas, dan kepuasan pelanggan.
HR Audit-Based SOP Development for Sustainable Workforce Retention in Culinary MSMEs Kedai Bakso Pemuda Spesial Kuah Bening Fadilah, Mega Fianita; Iswari, Hanif Rani; Sudiyono, Sudiyono; Bahtiar , Muhammad Yusuf; Zahroh, Viony Alfiyatu; Nur, Ayu Wandani Mustika Rahma Ba'its
TGO Journal of Community Development Vol. 3 No. 2 (2025): July - December
Publisher : Trescode Green Organization

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/jcd.2025.005

Abstract

This community service project was conducted to address the high turnover rate among mobile bakso sales employees at Kedai Bakso Pemuda Spesial Kuah Bening in Malang City. The initiative aimed to enhance workforce stability through a structured Human Resource Audit (HRA) and the development of Standard Operating Procedures (SOPs) based on job analysis and placement principles. The project applied a participatory action approach, involving both management and employees in diagnosing human resource problems and co-developing solutions. The HRA process included five key stages: problem identification, job analysis, job evaluation, job placement, and SOP formulation, followed by monitoring and review. Data were collected through structured interviews, observations, and performance record analysis. Findings revealed that unclear job boundaries, overlapping responsibilities, and a lack of standardized performance monitoring were the primary causes of employee dissatisfaction and turnover. As a result, four major SOPs were developed covering recruitment and orientation, route management, sales operation, and reporting procedures. These SOPs provided clear task guidelines, transparent performance metrics, and fair compensation mechanisms. Within two months of implementation, employee turnover decreased by 25%, and satisfaction levels improved significantly, especially regarding communication and role clarity. This program demonstrates that human resource auditing, when combined with participatory SOP design, can transform informal MSME labor structures into efficient and sustainable systems. The model offers a replicable framework for other small enterprises that rely on mobile or field-based sales personnel, promoting workforce professionalism and long-term business resilience.
Co-Authors Fadilah, Mega Fianita Hanif Rani Iswari M. Yusuf Bahtiar, M. Yusuf Sudiyono Sudiyono Zahroh, Viony Alfiyatu