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All Journal Jurnal Riset Multidisiplin Edukasi
Nurul Toyyibah
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PENGARUH TRANSFORMASI DIGITAL TERHADAP EFEKTIVITAS MANAJEMEN KINERJA KARYAWAN Fadali Rahman; Mohammad Herman Djana; Dhini Febriani; Nurul Toyyibah; Subahri; Agim Mastiyar
Jurnal Riset Multidisiplin Edukasi Vol. 2 No. 12 (2025): Jurnal Riset Multidisiplin Edukasi (Edisi Desember 2025)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v2i12.1307

Abstract

Digital transformation in human resource management (HRM) plays a crucial role in enhancing employee productivity, which ultimately contributes to the effectiveness of employee performance management. This study aims to examine the impact of digital transformation on the effectiveness of employee performance management. The analysis results show that digital transformation has a significant impact on employee performance effectiveness by strengthening five key work principles: accuracy, speed, efficiency, safety, and problem-solving ability. With the right implementation strategy and adaptive human resource support, digitalization not only increases productivity but also creates a safer, more efficient, and sustainable work environment.
Penerapan Total Quality Management pada UMKM untuk Meningkatkan Daya Saing Dhini Febriani; Nurul Toyyibah; Moh Alvian Syahada; Junaidi Efendi
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 5 (2026): Jurnal Riset Multidisiplin Edukasi (Mei 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i5.1979

Abstract

This study aims to analyze the implementation of Total Quality Management (TQM) in Micro, Small, and Medium Enterprises (MSMEs) to improve business competitiveness. In-creasingly intense business competition requires MSMEs to enhance product quality, ser-vice quality, and customer satisfaction in order to survive and grow. The research method used is a quantitative approach with data collection techniques through observation, in-terviews, questionnaires, and literature studies. The research objects were several MSME actors engaged in culinary, trade, and service sectors. The results of the study indicate that the implementation of TQM has a positive effect on improving product quality, opera-tional efficiency, customer satisfaction, and customer loyalty. TQM principles such as cus-tomer focus, continuous improvement, teamwork, and employee involvement have proven effective in increasing MSME competitiveness. In addition, this study also found several obstacles in implementing TQM, including limited capital, lack of understanding of quali-ty management, and limited human resources. Therefore, support from the government and related institutions through training and assistance is needed so that the implementa-tion of TQM in MSMEs can run more optimally. With consistent implementation of TQM, MSMEs are expected to improve business quality and compete more competitively in the modern business era.
Pengaruh Kualitas Pelayanan terhadap Kepuasan Nasabah pada Bank Rakyat Indonesia (BRI) Cabang Pamekasan Vita Sari; Dhini Febriani; Nurul Toyyibah; Achmarul Fajar
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 5 (2026): Jurnal Riset Multidisiplin Edukasi (Mei 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i5.2011

Abstract

This study aims to determine the effect of service quality on customer satisfaction at Bank Rakyat Indonesia (BRI) Pamekasan Branch. Service quality is an important factor in the banking industry because good service can increase customer satisfaction and trust in the bank. This study uses a quantitative method with an associative approach. Data were collected through questionnaires distributed to customers of Bank Rakyat Indonesia (BRI) Pamekasan Branch. The data analysis technique used simple linear regression analysis to determine the relationship between service quality and customer satisfaction. The results of this study indicate that service quality has a positive and significant effect on customer satisfaction. This shows that the better the quality of service provided by the bank, the higher the level of customer satisfaction.
Co-Authors Achmarul Fajar Agim Mastiyar Dhini Febriani Junaidi Efendi Moh Alvian Syahada Mohammad Herman Djana Rahman, Fadali Subahri Vita Sari