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All Journal Jurnal Ekonomi, Manajemen, Bisnis, dan Akuntansi Jurnal Inovasi Kerja Nyata (JIKN)
Suradilaga, Nanda
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Creating Cleanliness With The Spirit Of Gotong Royong In Muara Betung Village, Ulu Musi Sub-District District Four Lawang Sandi, Zulia; Arusdi, Arusdi; Suradilaga, Nanda; Dewa , Bara Calang; Rizki , M. Gilang; Effendi , Yanto; Susena, Karona Cahya; Irwanto, Tito
Jurnal Inovasi Kerja Nyata Vol. 1 No. 2 (2025): Desember
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jikn.v1i2.878

Abstract

Environmental cleanliness in the community is very important. A clean environment will produce a clean soul, physical and spiritual health for the community. Knowledge about environmental cleanliness can create a clean environment that must be done in groups, namely by mutual cooperation, this can be done routinely, not just stopping when there are activities. Activities carried out in creating cleanliness with a spirit of mutual cooperation and family that have many benefits for the community in Desa Muara Betung Kecamatan Ulu Musi Kabupaten Empat Lawang. Which have a positive impact on maintaining environmental cleanliness. With the spirit of mutual cooperation and togetherness between residents, it can create a family relationship in the community. This mutual cooperation activity has a positive impact on participants and the community, especially in fostering a sense of concern for the environment, creating cleanliness, improving community welfare.
Implementation Of The Community Satisfaction Index (Ikm) Measurement At Muara Betung Village Office, Ulu Musi District, Empat Lawang Regency Suradilaga, Nanda; Susanti, Neri; Febliansa, M Rahman
Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 2 No. 2 (2026): Januari
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jemba.v2i2.480

Abstract

The implementation of the Community Satisfaction Index (IKM) measurement plays an important role in helping public service officials identify aspects that need improvement to achieve more optimal service delivery. In this context, the study was conducted at the Muara Betung Village Office, Ulu Musi District, Empat Lawang Regency, focusing on analyzing the level of community satisfaction with the public services provided. This study aims to determine and analyze the level of the Community Satisfaction Index (IKM) in Muara Betung Village. The research method refers to the Community Satisfaction Survey (SKM) guidelines as regulated in the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017. The survey assesses nine service elements, namely: requirements, procedures, service completion time, fees/tariffs, product or service type, competence of service providers, behavior of service providers, facilities and infrastructure, and complaint and suggestion handling. Based on the analysis results, the Community Satisfaction Index score was 78.75, which falls under service quality category B (Good), as it lies within the conversion range of 76.61–88.30. The lowest score was found in the service completion time element, with an average score of 2.29, categorized as less satisfactory. Meanwhile, the highest score was obtained in the behavior of service providers element, with an average score of 3.35, categorized as Good. Overall, these results indicate that public service delivery at the Muara Betung Village Office has been carried out well, although improvements are still needed in the aspect of service completion time to further enhance community satisfaction.
Co-Authors Arusdi, Arusdi Dewa , Bara Calang Effendi , Yanto Febliansa, M Rahman Karona Cahya Susena, Karona Cahya Neri Susanti Rizki , M. Gilang Sandi, Zulia Tito Irwanto, Tito