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All Journal Jurnal Gastronomi Indonesia Jurnal Pengabdian Kepada Masyarakat MAKARDHI
Ni Luh Suastuti
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Humanities Economics, Econometrics & Finance Education Social Sciences

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PELATIHAN PENGEMBANGAN SUMBER DAYA MANUSIA MELALUI PELAYANAN PRIMA DAN PENYAJIAN MINUMAN BAGI MASYARAKAT SADAR WISATA DI DESA BATUAN, KABUPATEN GIANYAR Sudiparwati, Putu Ayu; I Gusti Agung Febrianto; I Ketut Rusdianata; Setyowati Widuri; Ni Luh Suastuti; I Wayan Muliana; Ni Kadek Eni Juniari; Ni Putu Ariesta Budani; Putu Mira Astuti Pranadewi9; I Nyoman Gede Agus Jaya Saputra; Arcana, I Nyoman; I Nyoman Rinala; Lidjah Magdalena Massenga; I Wayan Pastini
Jurnal Pengabdian Kepada Masyarakat Makardhi Vol. 5 No. 2 (2025): Jurnal Pengabdian Kepada Masyarakat MAKARDHI
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/makardhi.v5i2.1856

Abstract

Batuan Tourism Village is one of the oldest villages in Bali and is renowned for the breadth of its traditional arts. Classified as a pioneer tourism village, Batuan possesses diverse tourism resources, including adequate road access, centers of mask, keris, and statue craftsmanship, historical temples, arts and cultural performances, nature-based attractions, ancient Balinese houses, agrotourism, restaurants, accommodation, souvenir kiosks, and institutional support in the form of a tourism awareness group (Pokdarwis) and a formal village tourism management body. As a pioneering tourism village, Batuan requires harmonized tourism development that not only expands physical infrastructure but also strengthens human resource capacity so that the community is prepared to respond to tourism growth. This community service program, implemented by the Food and Beverage Service Study Program of Bali Tourism Polytechnic, aimed to enhance the hospitality competencies of local residents, particularly in relation to excellent service. The intervention took the form of a two-day training program combining theoretical sessions and practical exercises on banquet service and beverage service, delivered by lecturers and supported by students. The activity is expected to generate benefits for the tourism-aware community in Batuan Village in the form of improved understanding of excellent service, increased awareness of the importance of hygiene and sanitation in service delivery, and strengthened practical skills in serving beverages.  
Peran Peran Kepuasan Dalam Memediasi Pengaruh “Online Review”, Kualitas Pelayanan, Dan Lokasi Terhadap Loyalitas Konsumen pada Restoran “Warong Legong” di Desa Keramas, Gianyar, Bali Massenga, Lidjah Magdalena; Budiani, Ni Putu Ariesta; Ni Luh Suastuti; Pranadewi, Putu Mira Astuti; Arcana, I nyoman
JURNAL GASTRONOMI INDONESIA Vol 13 No 2 (2025): Jurnal Gastronomi Indonesia
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jgi.v13i2.1622

Abstract

Online consumer reviews on Google Reviews, Zomato and Tripadvisor help restaurants monitor the quality standards of their products and services to consumers. In the face of increasingly tight competition, restaurants must pay attention to customer experience, in terms of product quality, price, strategic location, and service quality, so that customers feel satisfied with their dining experience. This study aims to analyze the role of satisfaction "in mediating the influence of "online review", service quality, and location on consumer loyalty at Warong Legong. By using SEM PLS analysis, this study concluded that: 1) There is an effect of "online review" on satisfaction; 2) There is an influence of "online review" on consumer loyalty; 3) There is an influence of service quality on consumer satisfaction; 4) Service quality factors have a significant and positive effect on consumer loyalty; 5) There is an influence of service quality on consumer satisfaction; 6) There is an influence of service quality on consumer loyalty; 7) There is an effect of satisfaction on consumer loyalty; 8) Satisfaction can mediate the influence of online reviews, service quality and location on consumer loyalty; and 9) Loyalty is influenced by consumer satisfaction as an intervening variable.
Co-Authors Astuti Pranadewi, Putu Mira Eni Juniari, Ni Kadek Febrianto, I Gusti Agung I Ketut Rusdianata I Nyoman Arcana I Nyoman Gede Agus Jaya Saputra I Nyoman Rinala I Wayan Muliana I Wayan Pastini Lidjah Magdalena Massenga Massenga, Lidjah Magdalena Ni Putu Ariesta Budani Ni Putu Ariesta Budiani, Ni Putu Ariesta Putu Mira Astuti Pranadewi9 Setyowati Widuri Sudiparwati, Putu Ayu