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All Journal Jurnal Ilmiah Ilmu Keperawatan Indonesia (Indonesian Nursing Scientific Journal)
Hadi, Muhamad
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Nursing

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A Comparative Study of Nursing Services Between MPKP and Non-MPKP Hospital in Tangerang Hajar, Ibnu; Hadi, Muhamad; Widiastuti, Eni; Fadhilah, Harif; Purwati, Nyimas Heny; Satinah, Satinah
Jurnal Ilmiah Ilmu Keperawatan Indonesia Vol 13 No 04 (2023): Jurnal Ilmiah Ilmu Keperawatan Indonesia (JIIKI) Volume 13 Number 04 December 2
Publisher : UIMA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33221/jiiki.v13i04.3910

Abstract

Background: Health services are increasingly competitive so that they carry out various development actions in the industrial era 5.0. Nursing is one that provides services. The services provided must meet predetermined service standards so as to achieve service quality which has an impact on patient satisfaction. There are various assignment methods in nursing services with their advantages and disadvantages and their use is adjusted to the characteristics of each institution. Objectives: To compare whether there is an average difference in patient satisfaction with the MPKP method with non MPKP. Methods: Research design descriptive analytic comparative study through surveys. The total number of samples is 60 respondents. Analysis using the T test Independent Test. Results: The average patient satisfaction with the MPKP method is better than the non-MPKP method. Statistical test results on the dimensions of satisfaction; reliability with P value = 0.000, assurance with P value = 0.004, tangibles with P value = 0.000, empathy with P value = 0.000 and responsiveness with P value = 0.000. So that the P value <0.05, which means that there is a significant positive difference in the average patient satisfaction in the dimensions of reliability, assurance, tangibles, empathy and responsiveness between the MPKP method and non-MPKP methods. Conclusion: There is a significant difference in the average patient satisfaction in the MPKP method with non-MPKP methods Keywords: Comparative, Nursing, PNPM, RATER, Team
Co-Authors Eni Widiastuti, Eni Fadhilah, Harif Ibnu Hajar Purwati, Nyimas Heny Satinah, Satinah