Article Per Year (5 Year)
p-Index From 2020 - 2025
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All Journal Journal Research of Social Science, Economics, and Management
Agustina, Wenny
Unknown Affiliation
Environmental Science

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The Effect of Leadership, Motivation, and Work Environment on Employee Performance at Bank Mandiri Smart Branch Duri Sudirman Agustina, Wenny; Liswandi, Liswandi; Mujtahid, Iqbal Miftakhul
Journal Research of Social Science, Economics, and Management Vol. 5 No. 4 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i4.1166

Abstract

Bank Mandiri is the bank that receives the most customer complaints. Customer complaints reflect the suboptimal performance of employees in providing services, whether through digital channels or offline services at branch offices. This study aims to examine the influence of leadership style, motivation, and work environment on the performance of employees at Bank Mandiri Smart Branch Duri Sudirman. The research is quantitative descriptive in nature. Data collection techniques include questionnaires, observation, and documentation. The sample consisted of 119 bank employees. Data analysis was conducted using multiple regression. The results of the study indicate that motivation and work environment have a positive and significant effect on the performance of employees at Bank Mandiri Smart Branch Duri Sudirman, whereas leadership style does not have a positive and significant effect on employee performance at the branch.
Co-Authors Liswandi, Liswandi Mujtahid, Iqbal Miftakhul