Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Journal of Artificial Intelligence and Digital Business Journal Research of Social Science, Economics, and Management
Agustina, Wenny
Unknown Affiliation
Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Environmental Science

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
The Effect of Leadership, Motivation, and Work Environment on Employee Performance at Bank Mandiri Smart Branch Duri Sudirman Agustina, Wenny; Liswandi, Liswandi; Mujtahid, Iqbal Miftakhul
Journal Research of Social Science, Economics, and Management Vol. 5 No. 4 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i4.1166

Abstract

Bank Mandiri is the bank that receives the most customer complaints. Customer complaints reflect the suboptimal performance of employees in providing services, whether through digital channels or offline services at branch offices. This study aims to examine the influence of leadership style, motivation, and work environment on the performance of employees at Bank Mandiri Smart Branch Duri Sudirman. The research is quantitative descriptive in nature. Data collection techniques include questionnaires, observation, and documentation. The sample consisted of 119 bank employees. Data analysis was conducted using multiple regression. The results of the study indicate that motivation and work environment have a positive and significant effect on the performance of employees at Bank Mandiri Smart Branch Duri Sudirman, whereas leadership style does not have a positive and significant effect on employee performance at the branch.
Transformasi Digital Administrasi Kesiswaan dalam Meningkatkan Kualitas Pelayanan Pendidikan (Studi Kualitatif di MTs Ar Ruhaniyyah Cikampek) Agustina, Wenny; Hidayat, Ayi Najmul; Sobari, Sobari
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.5648

Abstract

Penelitian ini bertujuan untuk menganalisis implementasi tata kelola administrasi kesiswaan berbasis digital dalam meningkatkan kualitas pelayanan pendidikan di MTs Ar Ruhaniyyah Cikampek. Transformasi digital menjadi tuntutan strategis bagi madrasah dalam menyediakan layanan yang cepat, akurat, dan transparan, sejalan dengan kebijakan Kementerian Agama melalui Keputusan Menteri Agama Nomor 83 Tahun 2022 tentang sistem pendataan pendidikan Islam berbasis Education Management Information System (EMIS). Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan teknik pengumpulan data berupa wawancara mendalam, observasi partisipatif pasif, dan studi dokumentasi. Informan penelitian meliputi kepala madrasah, staf tata usaha, operator madrasah, serta orang tua peserta didik yang terlibat langsung dalam proses administrasi kesiswaan. Hasil penelitian menunjukkan bahwa penerapan sistem digital melalui EMIS 4.0 dan sistem Penerimaan Peserta Didik Baru (PPDB) berbasis daring mampu meningkatkan efisiensi waktu pelayanan, ketepatan dan keakuratan pengelolaan data kesiswaan, serta memperkuat dimensi responsiveness dan reliability dalam kualitas pelayanan pendidikan. Selain itu, digitalisasi administrasi juga mendorong transparansi layanan dan mempermudah akses informasi bagi warga madrasah. Namun demikian, implementasi masih menghadapi kendala berupa keterbatasan kompetensi teknologi informasi pada sebagian sumber daya manusia dan rendahnya literasi digital sebagian wali murid. Penelitian ini menyimpulkan bahwa digitalisasi administrasi kesiswaan berperan signifikan dalam meningkatkan kualitas pelayanan pendidikan madrasah, tetapi memerlukan penguatan kapasitas sumber daya manusia dan pendampingan berkelanjutan agar implementasinya berjalan optimal dan berkesinambungan.
Co-Authors Ayi Najmul Hidayat Liswandi, Liswandi Mujtahid, Iqbal Miftakhul Sobari Sobari