Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Journal of Hospital Administration and Management (JHAM) Journal of Hospital Administration and Excellent Health Service
Safira, Retno Sofy
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Education Health Professions Medicine & Pharmacology Public Health Veterinary

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
PENINGKATAN PENGGUNAAN MOBILE JKN MELALUI PROGRAM SIAP JKN (SOSIALISASI, INSTALASI, DAN AKTIVASI PASIEN DI MOBILE JKN) DI RUMAH SAKIT ARTHA BUNDA TAHUN 2025 Safira, Retno Sofy; Aprilianingsih, Maya; Pertiwi, Windi
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
Publisher : Journal of Hospital Administration and Excellent Health Service

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Introduction: Low utilization of the Mobile JKN application at Artha Bunda Hospital led to long queues, reduced service efficiency, and decreased patient satisfaction. Method: This descriptive qualitative study used observation, interviews, and 5W+1H and USG scoring analysis (Urgency, Seriousness, Growth). Result: Major obstacles include lack of patient education, limited access to smartphones, and low digital literacy. The SIAP JKN program (Socialization, Installation, and Activation) was developed and implemented during the internship, resulting in a significant increase in Mobile JKN usage. Conclusion: The SIAP JKN program effectively improved Mobile JKN coverage and supported service digitalization in hospitals.
IMPLEMENTASI PATIENT CASE MANAGER DALAM PENANGGULANGAN TUBERKULOSIS DI RUMAH SAKIT UMUM MUHAMMADIYAH METRO Pertiwi, Windi; Mayasari, Fitri Yuli; Putra, Yogi Catur; Angguniar, Eva Nirmala; Safira, Retno Sofy
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.878

Abstract

Tuberculosis remains a major global health problem with challenges in treatment adherence, loss to follow-up, and treatment completion. Patient Case Manager (PCM) is considered an important strategy to improve tuberculosis management through systematic patient assistance and monitoring. This study aimed to analyze differences in tuberculosis treatment outcomes before and after the implementation of Patient Case Manager at Muhammadiyah Metro General Hospital. This study used a quantitative retrospective comparative design with a before–after approach. The study population consisted of all tuberculosis patients recorded in the hospital tuberculosis information system from 2021–2024. Sampling was conducted using total sampling technique. Data analyzed included number of diagnosed patients, patients undergoing treatment, and treatment success rates before and after PCM implementation. Statistical analysis used Chi-square test with significance level p<0.05. The results showed that tuberculosis case detection increased from 333 patients before PCM implementation to 818 patients after implementation. The number of patients undergoing treatment also increased from 199 to 350 patients. Treatment success rate increased from 96.0% before PCM implementation to 97.1% after implementation. Statistical analysis showed significant differences in treatment indicators before and after PCM implementation (p<0.05). In conclusion, the implementation of Patient Case Manager contributed to improved tuberculosis case detection, patient treatment participation, and treatment success rates. Strengthening the role of Patient Case Manager is recommended to optimize tuberculosis control programs in hospitals.
Co-Authors ANGGUNIAR, EVA NIRMALA Aprilianingsih, Maya Mayasari, Fitri Yuli Pertiwi, Windi Yogi Catur Putra