Journal of Hospital Administration and Excellent Health Service
Vol. 2 No. 2 (2025): Juli 2025

PENINGKATAN PENGGUNAAN MOBILE JKN MELALUI PROGRAM SIAP JKN (SOSIALISASI, INSTALASI, DAN AKTIVASI PASIEN DI MOBILE JKN) DI RUMAH SAKIT ARTHA BUNDA TAHUN 2025

Safira, Retno Sofy (Unknown)
Aprilianingsih, Maya (Unknown)
Pertiwi, Windi (Unknown)

Article Info

Publish Date
29 Jul 2025

Abstract

Introduction: Low utilization of the Mobile JKN application at Artha Bunda Hospital led to long queues, reduced service efficiency, and decreased patient satisfaction. Method: This descriptive qualitative study used observation, interviews, and 5W+1H and USG scoring analysis (Urgency, Seriousness, Growth). Result: Major obstacles include lack of patient education, limited access to smartphones, and low digital literacy. The SIAP JKN program (Socialization, Installation, and Activation) was developed and implemented during the internship, resulting in a significant increase in Mobile JKN usage. Conclusion: The SIAP JKN program effectively improved Mobile JKN coverage and supported service digitalization in hospitals.

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Journal Info
Journal of Hospital Administration and Excellent Health Service
Website

Abbrev

JHAMMU

Publisher

Universitas Muhammadiyah Metro

Subject

Humanities Education Health Professions Public Health Veterinary

Description

Administration and Excellent Health Service focuses on research and reviews related to hospital management relevant to the development and practice of hospital management in Indonesia and Southeast Asia. The Journal of Hospital Administration and Excellent Health Service focuses on various research ...