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Aprilianingsih, Maya
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Humanities Education Health Professions Public Health Veterinary

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STRATEGI OPTIMALISASI PUBLIKASI LAYANAN MAPS (MOBIL ANTAR PULANG SEHAT) MELALUI PROMOSI TERPADU DI MEDIA SOSIAL DAN MEDIA CETAK PADA RSUD JENDERAL AHMAD YANI METRO Aprilianingsih, Maya; PERTIWI, WINDI; Irfan, Muhammad Fuadul
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
Publisher : Journal of Hospital Administration and Excellent Health Service

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ABSTRACTIntroduction: RSUD Jenderal Ahmad Yani Metro launched an innovative public health service called MAPS (Mobil Antar Pulang Sehat), a free transport service for post-inpatient patients residing in Metro City. Despite its benefits, the service remains underutilized due to limited public awareness. Method: This descriptive study used observational methods and in-depth interviews with hospital staff. The USG method was employed to prioritize problems, and fishbone analysis was used to identify root causes. Result: The primary issue identified was lack of promotion. Interventions included integrated promotion strategies via social media platforms (Instagram, Facebook) and printed media (banners, posters, pamphlets). Conclusion: Integrated promotion significantly improved awareness and utilization of the MAPS service, highlighting the importance of structured communication in public health service delivery.
STRATEGI PENINGKATAN JUMLAH PASIEN DI RSUD SUMBERSARI BANTUL MELALUI OPTIMALISASI PELAYANAN DAN PROMOSI KESEHATAN Aprilianingsih, Maya; Mayasari, Fitri; Mayasari, Nada Cahya Pramesti; Aprilianingsih, Tsabita Hanan Faiza; Diky Saputra; Sevita Sari; Finda Novita Anggreeni
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
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Sumbersari Bantul Regional Hospital, as a type D public hospital, faces challenges in increasing patient visits, especially amidst the growing competition among healthcare facilities. This study aims to analyze the hospital's strategies to increase outpatient and inpatient visits. The research employed a descriptive qualitative approach through observation and interviews with key units such as public relations, medical services, and medical records. The results indicate that the main strategies include improving service quality, utilizing social media for promotion, collaborating with primary healthcare centers (PHCs), and enhancing the role of customer service. The discussion highlights that optimizing services and external communication strategies are crucial in increasing patient satisfaction and loyalty. This study recommends strengthening quality management, digitizing promotions, and conducting routine patient satisfaction evaluations.
STRATEGI PENINGKATAN KUNJUNGAN PASIEN MELALUI PENERAPAN SOP 5S DI UNIT RAWAT JALAN RUMAH SAKIT ISLAM METRO Dita Tri Sekarwati; Putra , Yogi Catur; Aprilianingsih, Maya
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
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Introduction: service quality and patient satisfaction are key indicators of hospital performance. islamic hospital metro experienced a 15.72% decrease in outpatient visits during the first half of 2025. Method: this research used an observational descriptive approach involving field observations, interviews, and documentation. priority problems and solutions were determined using the USG and fishbone analysis. Results : the decline in patient visits was primarily caused by poor non-clinical service, particularly the lack of friendly staff behavior. the solution implemented was the development of a 5s-based service sop (smile, greet, salute, polite, courteous) and educational pamphlets. this approach positively impacted patient satisfaction and improved public reviews. Conclusion: implementing the 5s sop is an effective strategy to enhance service quality, hospital image, and ultimately increase outpatient visits
PENINGKATAN PENGGUNAAN MOBILE JKN MELALUI PROGRAM SIAP JKN (SOSIALISASI, INSTALASI, DAN AKTIVASI PASIEN DI MOBILE JKN) DI RUMAH SAKIT ARTHA BUNDA TAHUN 2025 Safira, Retno Sofy; Aprilianingsih, Maya; Pertiwi, Windi
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
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Introduction: Low utilization of the Mobile JKN application at Artha Bunda Hospital led to long queues, reduced service efficiency, and decreased patient satisfaction. Method: This descriptive qualitative study used observation, interviews, and 5W+1H and USG scoring analysis (Urgency, Seriousness, Growth). Result: Major obstacles include lack of patient education, limited access to smartphones, and low digital literacy. The SIAP JKN program (Socialization, Installation, and Activation) was developed and implemented during the internship, resulting in a significant increase in Mobile JKN usage. Conclusion: The SIAP JKN program effectively improved Mobile JKN coverage and supported service digitalization in hospitals.
ANALISIS PENGEMBANGAN APLIKASI DIGITAL EMPLOYEE DI RSU MUHAMMADIYAH METRO Aprilianingsih, Maya; Putra, Yogi Catur; Mutiara Az-Zahra; Firnanda Elgi Taura; Barokah Kurnia Sari; Selvianingsih; Fitri Cahya Bintang; Azwar Amien Tohari; Andini Riska Dewani; Viska Oktaviana
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
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Introduction : This report presents the results of the Field Learning Experience (PBL) conducted by undergraduate students of the Hospital Administration Program at Universitas Muhammadiyah Metro at RSU Muhammadiyah Metro from May 14 to May 27, 2025. The main focus of this activity was to analyze the development and implementation of a digital employee application feature—specifically digital archiving—as a solution to the manual personnel record management issues within the Human Resource Unit (SDI). Manual archiving was found to be inefficient due to risks such as document damage, data loss, and delays in administrative processes.The methods used included direct observation, interviews with unit heads, collection of primary and secondary data, and Focus Group Discussions (FGDs). Problem identification was conducted across several units such as Public Relations, Household Logistics, Pharmacy, Human Resources, and Medical Records. Priority analysis using the Urgency, Seriousness, and Growth (USG) method identified the manual archiving issue in the HR unit as the top priority.The proposed solution involves adding a digital archiving feature to the existing employee application to enhance administrative efficiency. This feature enables document categorization, keyword-based search, uploading of various file formats, and includes user authentication and access control for data security. The implementation of digital archiving is expected to modernize hospital governance, improve access to information, and enhance the overall quality of human resource services.
Co-Authors Andini Riska Dewani Aprilianingsih, Tsabita Hanan Faiza Azwar Amien Tohari Barokah Kurnia Sari Diky Saputra Dita Tri Sekarwati Finda Novita Anggreeni Firnanda Elgi Taura Fitri Cahya Bintang Irfan, Muhammad Fuadul Mayasari, Fitri Mayasari, Nada Cahya Pramesti Mutiara Az-Zahra Pertiwi, Windi Putra , Yogi Catur Safira, Retno Sofy Selvianingsih Sevita Sari Viska Oktaviana Yogi Catur Putra