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Aprilianingsih, Maya
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STRATEGI OPTIMALISASI PUBLIKASI LAYANAN MAPS (MOBIL ANTAR PULANG SEHAT) MELALUI PROMOSI TERPADU DI MEDIA SOSIAL DAN MEDIA CETAK PADA RSUD JENDERAL AHMAD YANI METRO Aprilianingsih, Maya; PERTIWI, WINDI; Irfan, Muhammad Fuadul
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
Publisher : Journal of Hospital Administration and Excellent Health Service

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ABSTRACTIntroduction: RSUD Jenderal Ahmad Yani Metro launched an innovative public health service called MAPS (Mobil Antar Pulang Sehat), a free transport service for post-inpatient patients residing in Metro City. Despite its benefits, the service remains underutilized due to limited public awareness. Method: This descriptive study used observational methods and in-depth interviews with hospital staff. The USG method was employed to prioritize problems, and fishbone analysis was used to identify root causes. Result: The primary issue identified was lack of promotion. Interventions included integrated promotion strategies via social media platforms (Instagram, Facebook) and printed media (banners, posters, pamphlets). Conclusion: Integrated promotion significantly improved awareness and utilization of the MAPS service, highlighting the importance of structured communication in public health service delivery.
STRATEGI PENINGKATAN JUMLAH PASIEN DI RSUD SUMBERSARI BANTUL MELALUI OPTIMALISASI PELAYANAN DAN PROMOSI KESEHATAN Aprilianingsih, Maya; Mayasari, Fitri; Mayasari, Nada Cahya Pramesti; Aprilianingsih, Tsabita Hanan Faiza; Diky Saputra; Sevita Sari; Finda Novita Anggreeni
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
Publisher : Journal of Hospital Administration and Excellent Health Service

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Sumbersari Bantul Regional Hospital, as a type D public hospital, faces challenges in increasing patient visits, especially amidst the growing competition among healthcare facilities. This study aims to analyze the hospital's strategies to increase outpatient and inpatient visits. The research employed a descriptive qualitative approach through observation and interviews with key units such as public relations, medical services, and medical records. The results indicate that the main strategies include improving service quality, utilizing social media for promotion, collaborating with primary healthcare centers (PHCs), and enhancing the role of customer service. The discussion highlights that optimizing services and external communication strategies are crucial in increasing patient satisfaction and loyalty. This study recommends strengthening quality management, digitizing promotions, and conducting routine patient satisfaction evaluations.
STRATEGI PENINGKATAN KUNJUNGAN PASIEN MELALUI PENERAPAN SOP 5S DI UNIT RAWAT JALAN RUMAH SAKIT ISLAM METRO Dita Tri Sekarwati; Putra , Yogi Catur; Aprilianingsih, Maya
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
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Introduction: service quality and patient satisfaction are key indicators of hospital performance. islamic hospital metro experienced a 15.72% decrease in outpatient visits during the first half of 2025. Method: this research used an observational descriptive approach involving field observations, interviews, and documentation. priority problems and solutions were determined using the USG and fishbone analysis. Results : the decline in patient visits was primarily caused by poor non-clinical service, particularly the lack of friendly staff behavior. the solution implemented was the development of a 5s-based service sop (smile, greet, salute, polite, courteous) and educational pamphlets. this approach positively impacted patient satisfaction and improved public reviews. Conclusion: implementing the 5s sop is an effective strategy to enhance service quality, hospital image, and ultimately increase outpatient visits
PENINGKATAN PENGGUNAAN MOBILE JKN MELALUI PROGRAM SIAP JKN (SOSIALISASI, INSTALASI, DAN AKTIVASI PASIEN DI MOBILE JKN) DI RUMAH SAKIT ARTHA BUNDA TAHUN 2025 Safira, Retno Sofy; Aprilianingsih, Maya; Pertiwi, Windi
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
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Introduction: Low utilization of the Mobile JKN application at Artha Bunda Hospital led to long queues, reduced service efficiency, and decreased patient satisfaction. Method: This descriptive qualitative study used observation, interviews, and 5W+1H and USG scoring analysis (Urgency, Seriousness, Growth). Result: Major obstacles include lack of patient education, limited access to smartphones, and low digital literacy. The SIAP JKN program (Socialization, Installation, and Activation) was developed and implemented during the internship, resulting in a significant increase in Mobile JKN usage. Conclusion: The SIAP JKN program effectively improved Mobile JKN coverage and supported service digitalization in hospitals.
ANALISIS PENGEMBANGAN APLIKASI DIGITAL EMPLOYEE DI RSU MUHAMMADIYAH METRO Aprilianingsih, Maya; Putra, Yogi Catur; Mutiara Az-Zahra; Firnanda Elgi Taura; Barokah Kurnia Sari; Selvianingsih; Fitri Cahya Bintang; Azwar Amien Tohari; Andini Riska Dewani; Viska Oktaviana
Journal of Hospital Administration and Excellent Health Service Vol. 2 No. 2 (2025): Juli 2025
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Introduction : This report presents the results of the Field Learning Experience (PBL) conducted by undergraduate students of the Hospital Administration Program at Universitas Muhammadiyah Metro at RSU Muhammadiyah Metro from May 14 to May 27, 2025. The main focus of this activity was to analyze the development and implementation of a digital employee application feature—specifically digital archiving—as a solution to the manual personnel record management issues within the Human Resource Unit (SDI). Manual archiving was found to be inefficient due to risks such as document damage, data loss, and delays in administrative processes.The methods used included direct observation, interviews with unit heads, collection of primary and secondary data, and Focus Group Discussions (FGDs). Problem identification was conducted across several units such as Public Relations, Household Logistics, Pharmacy, Human Resources, and Medical Records. Priority analysis using the Urgency, Seriousness, and Growth (USG) method identified the manual archiving issue in the HR unit as the top priority.The proposed solution involves adding a digital archiving feature to the existing employee application to enhance administrative efficiency. This feature enables document categorization, keyword-based search, uploading of various file formats, and includes user authentication and access control for data security. The implementation of digital archiving is expected to modernize hospital governance, improve access to information, and enhance the overall quality of human resource services.
Analisis Penerapan SNOMED-CT sebagai Medicine-Clinical Terminology Pertiwi, Windi; Putra, Yogi Catur; Lestari, Rizky Aprilianti; Aprilianingsih, Maya; Angguniar, Eva Nirmala
Jurnal Dunia Kesmas Vol 15, No 1 (2026): Volume 15 Nomor 1
Publisher : Persatuan Dosen Kesehatan Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jdk.v15i1.24592

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Implementasi Sistematisasi Nomenklatur Kedokteran-Istilah Klinis (SNOMED-CT) merupakan fondasi penting dalam mewujudkan interoperabilitas sistem informasi kesehatan. Studi ini membahas dinamika adopsi SNOMED-CT di berbagai negara, dengan fokus utama pada Korea Selatan sebagai contoh implementasi yang strategis dan terstruktur. Studi ini menggunakan pendekatan tinjauan pustaka kualitatif dengan meneliti artikel ilmiah dari jurnal peer-reviewed dan dokumen kebijakan yang diterbitkan antara tahun 2020 dan 2024. Berbagai aspek yang dianalisis meliputi kebijakan nasional, pemetaan istilah lokal, integrasi ke dalam rekam medis elektronik, dan tantangan teknis yang ada. Dalam konteks Indonesia, adopsi SNOMED-CT masih dalam tahap awal, tetapi menunjukkan prospek yang menjanjikan melalui kebijakan pemerintah, keberadaan standar istilah klinis, dan proyek percontohan di rumah sakit vertikal. Hambatan utama yang dihadapi meliputi keterbatasan infrastruktur digital, distribusi sumber daya manusia terlatih yang tidak merata, dan kebutuhan untuk mengembangkan konten lokal yang relevan, terutama dalam konteks bencana. Studi ini merekomendasikan pentingnya kolaborasi lintas sektor, pelatihan intensif bagi tenaga kesehatan dan/atau personel terkait, serta integrasi terminologi standar dengan platform SATUSEHAT. Dengan pendekatan adaptif dan partisipatif, SNOMED-CT dapat menjadi landasan semantik yang kuat untuk pengembangan ekosistem data kesehatan digital yang inklusif dan terintegrasi di Indonesia.
OPTIMALISASI SARANA PENYIMPANAN BERKAS REKAM MEDIS UNTUK MENINGKATKAN EFISIENSI PENGELOLAAN REKAM MEDIS DI RUMAH SAKIT B LAMPUNG Aprilianingsih, Maya; Lestari, Rizky Aprilianti; Sulistya, Lintang
Journal of Hospital Administration and Excellent Health Service Vol. 3 No. No, 1 (2026): Januari 2026
Publisher : Journal of Hospital Administration and Excellent Health Service

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Pendahuluan : Pengelolaan rekam medis yang efektif dan efisien merupakan salah satu faktor penting dalam mendukung mutu pelayanan kesehatan di rumah sakit. Sarana penyimpanan berkas rekam medis yang tidak memadai dapat menimbulkan berbagai permasalahan, seperti kerusakan fisik dokumen, kehilangan berkas, keterlambatan pencarian, serta risiko pelanggaran kerahasiaan data pasien. Berdasarkan hasil observasi awal di Rumah Sakit B Lampung, ditemukan keterbatasan sarana penyimpanan berkas rekam medis, khususnya hasil pemeriksaan spirometri dan laboratorium, yang belum seluruhnya disimpan dalam lemari tertutup dan terstandar. Penelitian ini bertujuan untuk menganalisis permasalahan sarana penyimpanan berkas rekam medis serta merumuskan solusi peningkatan efisiensi pengelolaannya. Metode : Penelitian menggunakan pendekatan deskriptif dengan metode pengumpulan data melalui observasi langsung dan wawancara terhadap petugas unit rekam medis. Analisis data dilakukan menggunakan metode USG (Urgency, Seriousness, Growth) untuk menentukan prioritas masalah, serta pendekatan 5W+1H untuk mengidentifikasi akar penyebab dan alternatif solusi. Hasil : Hasil penelitian menunjukkan bahwa keterbatasan lemari penyimpanan tertutup yang memadai memperoleh skor USG tertinggi sebesar 80. Kondisi ini berdampak pada lambatnya proses pencarian berkas, menurunnya efisiensi kerja petugas, serta meningkatnya potensi pelanggaran kerahasiaan data pasien. Solusi yang diusulkan meliputi pengadaan lemari penyimpanan khusus yang memenuhi standar keamanan, pemisahan lokasi penyimpanan berkas, penerapan sistem penandaan berkas yang jelas, serta pelatihan pengelolaan arsip bagi petugas rekam medis. Simpulannya, peningkatan sarana penyimpanan berkas rekam medis yang memadai dan terstandar merupakan langkah strategis untuk meningkatkan efisiensi pengelolaan rekam medis, menjaga kerahasiaan data pasien, serta mendukung peningkatan mutu pelayanan di Rumah Sakiit B Lampung.
OPTIMALISASI HOSPITAL DIGITAL COMMUNICATION SYSTEM SEBAGAI UPAYA PENINGKATAN AKSES INFORMASI LAYANAN PASIEN RUMAH SAKIT ISLAM METRO Mayasari, Fitri Yuli; Putra, Yogi Catur; Baiti , Nur; Lestari, Rizky Aprilianti; Aprilianingsih, Maya; Pertiwi, Windi; Febrianti, Silva Ayu
Journal of Hospital Administration and Excellent Health Service Vol. 3 No. No, 1 (2026): Januari 2026
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Pendahuluan: Rendahnya pemanfaatan media sosial di Rumah Sakit Islam Metro menyebabkan keterbatasan akses informasi bagi pasien, menurunnya jumlah kunjungan, serta berkurangnya kepercayaan masyarakat. Metode: Identifikasi masalah dilakukan melalui observasi, wawancara, dan analisis menggunakan metode fishbone serta USG (Urgency, Seriousness, Growth). Program optimalisasi Hospital Digital Communication System (HDCS) kemudian dirancang melalui pembuatan SOP, penyusunan template jadwal praktik dokter, dan pemasangan akrilik dengan barcode menuju akun resmi rumah sakit. Hasil: Program menunjukkan hasil positif berupa peningkatan akses informasi pasien. Jumlah pengikut media sosial meningkat dari 3.392 menjadi 3.421 dalam waktu singkat, serta pasien mulai aktif menggunakan platform digital untuk memperoleh informasi layanan. Evaluasi dengan pihak rumah sakit menunjukkan bahwa program ini membantu efisiensi kerja, memperbaiki sistem informasi, dan berpotensi untuk diterapkan secara berkelanjutan. Simpulan: Pemanfaatan media sosial RSIM belum optimal; diperlukan SOP, tim khusus, literasi digital, evaluasi, dan strategi komunikasi efektif.
IMPLEMENTASI INOVASI PEMASARAN DAN INTERAKSI RUMAH SAKIT ASIH (INSPIRA) MELALUI MANAJEMEN KONTEN DIGITAL YANG KREATIF DAN INFORMATIF Lestari, Rizky Aprilianti; Putra, Yogi Catur; Aprilianingsih, Maya; Baiti, Nur; Sari, Defti Ekiya
Journal of Hospital Administration and Excellent Health Service Vol. 3 No. No, 1 (2026): Januari 2026
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Pendahuluan: Penelitian ini bertujuan untuk mengoptimalkan strategi pemasaran digital di RSIA Asih Kota Metro melalui penerapan inovasi INSPIRA (Inovasi Pemasaran dan Interaksi RSIA Asih). Inovasi ini berfokus pada manajemen konten kreatif dan informatif dengan empat komponen utama, yaitu penyusunan jadwal pengunggahan konten, pembuatan kalender hari besar nasional dan internasional di bidang kesehatan, pembuatan desain canva, serta pembuatan video yang mengikuti tren media sosial. Metode: metode yang digunakan meliputi observasi, analisis menggunakan fishbone diagram, penentuan prioritas masalah dengan metode USG, serta implementasi inovasi selama periode PBL. Simpulan: hasil menunjukkan adanya peningkatan kerapihan feed instagram, konsistensi unggahan, dan interaksi audiens. Inovasi ini dinilai relevan, aplikatif, dan berpotensi dilanjutkan oleh rumah sakit.
ANALYSIS OF FACTORS CAUSING PATIENT OVERLOAD DUE TO THE SIMRS BRIDGING SYSTEM WITH BPJS (ERROR/MAINTENANCE) AT A HOSPITAL Lestari, Rizky Aprilianti; Aprilianingsih, Maya; Putra, Yogi Catur; Mayasari, Fitri Yuli; Nurbaiti, Nurbaiti; Pertiwi, Windi; Oktapianingtyas, Aulia Rahma
Jurnal Dunia Kesmas Vol 15, No 1 (2026): Volume 15 Nomor 1
Publisher : Persatuan Dosen Kesehatan Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jdk.v15i1.24290

Abstract

The Hospital Information System (SIMRS) and Virtual Claim (V-claim) are two information systems used by hospitals in servicing especially for BPJS patients. These two systems have differences that can affect the effectiveness and efficiency of the patient registration process, as staff need to use both applications to verify the BPJS participant status with the Participant Eligibility Letter (SEP). Method: This study uses quantitative research with data collection through observation and questionnaires at the registration unit of Bandar Lampung Adventist Hospital. Results: Bridging the SIMRS system with BPJS frequently encounters errors/maintenance issues, and there is still a backlog of patients when the bridging system between SIMRS and BPJS is disconnected. Conclusion: The bridging of the SIMRS system with BPJS often experiences disruptions, leading to patient congestion, which significantly impacts the workflow of the registration staff. However, the registration unit is already 50% prepared to handle this.
Co-Authors Andini Riska Dewani ANGGUNIAR, EVA NIRMALA Aprilianingsih, Tsabita Hanan Faiza Azwar Amien Tohari Baiti , Nur Baiti, Nur Barokah Kurnia Sari Diky Saputra Dita Tri Sekarwati Febrianti, Silva Ayu Finda Novita Anggreeni Firnanda Elgi Taura Fitri Cahya Bintang Irfan, Muhammad Fuadul Lestari, Rizky Aprilianti Mayasari, Fitri Mayasari, Fitri Yuli Mayasari, Nada Cahya Pramesti Mutiara Az-Zahra Nur ‘Azah Oktapianingtyas, Aulia Rahma Pertiwi, Windi Putra , Yogi Catur Safira, Retno Sofy Sari, Defti Ekiya Selvianingsih Sevita Sari Sulistya, Lintang Viska Oktaviana Yogi Catur Putra