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All Journal Jurnal Ekonomi dan Industri Jurnal Manajemen Bisnis Krisnadwipayana
Dr. Ismail Razak, M.Si.
Universitas Krisnadwipayana
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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PENGARUH KOMUNIKASI, LINGKUNGAN KERJA DAN BEBAN KERJA TERHADAP KEPUASAN KERJA KARYAWAN PT. KREASICIPTA AKSESDASISINDO JAKARTA Nona Aprillina; Dr. Ismail Razak, M.Si.
Jurnal Ekonomi dan Industri Vol 22 No 3 (2021): Jurnal Ekonomi dan Industri
Publisher : Program Studi Magister Manajemen Fakultas Ekonomi Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/jei.v22i3.559

Abstract

The purpose of this study was to analize the effect of communication, job environment, and job load on job satisfaction of the PT. Kreasicipta Aksesdasisindo, Jakarta. Primary data was obtained from employee of the PT. Kreasicipta Aksesdasisindo, Jakarta through admission filling of questionnaire by using scale of Likert. Data analysis technique used in this research is simple linear regression and multiple linear regression. The results of this study indicated that communication, job environment, and job load positively and significant influenced the job satisfaction of the PT. Kreasicipta Aksesdasisindo, Jakarta.
PENGARUH KUALITAS LAYANAN DAN SUASANA TOKO TERHADAP KEPUASAN PELANGGAN TOKO TOYS CITY MALL SUMARECON, BEKASI Achmad Nizar Thaib; Dr. Ismail Razak, M.Si.; Nuridin
Jurnal Manajemen Bisnis Krisnadwipayana Vol 8 No 1 (2020): Jurnal Manajemen Bisnis Krisnadwipayana
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

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Abstract

This study aims to determine the effect of service quality and store atmosphere on customer satisfaction at Toys City Mall Summarecon Bekasi. This research is a quantitative research and survey research. The population of this study is the customer-owner owner of children's toys buyers Toy City Mall Mall Summarecon Bekasi. The number of samples is 60 respondents, while the sampling technique uses the saturated sample technique. The data of this research are primary data sourced from questionnaires that have been tested for validity and reliability, while the data analysis uses descriptive statistical analysis, simple and multiple regression, hypothesis F test and hypothesis test t. The results of this study indicate that: 1) Service quality has a positive and significant effect on customer satisfaction at Toys City Mall Summarecon Bekasi. 2) The atmosphere of the store has a positive and significant effect on customer satisfaction at the Toys City Mall Mall Summarecon Bekasi. 3) Service quality and store atmosphere together have a positive and significant effect on customer satisfaction at Toys City Mall Summarecon Bekasi..
PENGARUH PENGEMBANGAN KARIR DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN PT. WISC INDONESIA Annisa Islamiati; Dr. Ismail Razak, M.Si.; Puteri Herlanies Susanto
Jurnal Manajemen Bisnis Krisnadwipayana Vol 8 No 2 (2020): Jurnal Manajemen Bisnis Krisnadwipayana
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

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Abstract

The purpose of this study is to analyze the effect of career development and work motivation on the performance of employees of PT. WISC Indonesia. The data used are primary data through questionnaires to employees of PT. WISC Indonesia as respondent. The analytical method used is a simple and multiple linear regression analysis. The results indicated that career development and work motivation had a positive and significant effect on the performance of employees of PT. WISC Indonesia.
PENGARUH KUALITAS PRODUK TERHADAP KEPUASAN PELANGGAN Dr. Ismail Razak, M.Si.
Jurnal Manajemen Bisnis Krisnadwipayana Vol 7 No 2 (2019): Jurnal Manajemen Bisnis Krisnadwipayana
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

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Abstract

The purpose of this study was to analize the impact of product quality indicators on the satisfaction of customers. Primary data was obtained from customers of aqua in Transmart Carrefour Kalimalang, Jakarta Timur through admission filling of questionnaire by using scale of Likert. In this study is used purposive sampling method. Data analysis technique used in this study is simple and multiple linear regression. The results of this study indicated that performance, reliability, conformance, and durability positively and significant influenced the satisfaction of customers. The conclution of this study is that conformance was dominant than the other product quality indicators in influencing the satisfaction of customers.
PENGARUH KUALITAS PRODUK DAN CITRA MEREK TERHADAP KEPUASAN PELANGGAN HELM MEREK KYT DI KECAMATAN BINTARA KOTA BEKASI Berlian Rahmatulah; Dr. Ismail Razak, M.Si.
Jurnal Manajemen Bisnis Krisnadwipayana Vol 7 No 3 (2019): Jurnal Manajemen Bisnis Krisnadwipayana
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

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Abstract

The aim of this study was to analize the influence of product quality and brand image on the satisfaction of customers. Primary data was obtained from customers of helm KYT in Kecamatan Bintara Bekasi City. In this study is used purposive sampling method. Data analysis technique used in this research is simple linear regression and multiple linear regression. The results of this study indicated that product quality and brand image positively and significant influenced the satisfaction of customers.
PENGARUH MUTASI, PROMOSI JABATAN DAN KEPUASAN KERJA TERHADAP PRESTASI KERJA PEGAWAI KEMENTERIAN SOSIAL REPUBLIK INDONESIA Irawati Kusuma Dirja; Dr. Ismail Razak, M.Si.
Jurnal Manajemen Bisnis Krisnadwipayana Vol 8 No 3 (2020): Jurnal Manajemen Bisnis Krisnadwipayana
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

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Abstract

The aim of this study was to analize the effect of mutation, job promotion, and job satisfaction on the achievement of employee of the Ministry of Social Affairs of the Republic of Indonesia. Primary data was obtained from employee of the Ministry of Social Affairs of the Republic of Indonesia through admission filling of questionnaire by using scale of Likert. Data analysis technique used in this research is simple linear regression and multiple linear regression. The results of this study indicated that mutation, job promotion, and job satisfaction positively and significant influenced the achievement of employee of the Ministry of Social Affairs of the Republic of Indonesia.
PENGARUH KUALITAS LAYANAN DAN NILAI PELANGGAN TERHADAP KEPUASAN PELANGGAN Silviana Fadilla Prasevie; Dr. Ismail Razak, M.Si.
Jurnal Manajemen Bisnis Krisnadwipayana Vol 6 No 2 (2018): Jurnal Manajemen Bisnis Krisnadwipayana
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

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Abstract

The purpose of this study was to analize the impacts of service quality and customer value on the satisfaction of customers. Questionnaires are used to collect data from Boks Café customer in Bumiayu, Kabupaten Brebes, Central java by using scale of Likert. In this study, accident sampling method was used and data analysis method was simple linear regression and multiple linear regression. The results of this study indicated that service quality and customer value positively and significant influenced the satisfaction of customers. The conclution of this study is that customer value was dominant than service quality in influencing the satisfaction of customers.
PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN NASABAH Dr. Ismail Razak, M.Si.; Rasmansyah
Jurnal Manajemen Bisnis Krisnadwipayana Vol 6 No 3 (2018): Jurnal Manajemen Bisnis Krisnadwipayana
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

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Abstract

The aim of this study was to analize the influence of services quality indicators on the satisfaction of customers. Primary data was obtained from customers of Bank BNI Pondok Gede Plaza, Bekasi City through admission filling of questionnaire by using scale of Likert. In this study is used purposive sampling method. Data analysis technique used in this research is simple linear regression and multiple linear regression. The results of this study indicated that tangible, reliability, responsiveness, assurance, and emphaty positively and significant influenced the satisfaction of customers. The conclution of this study is that reliability was dominant than the other service quality indicators in influencing the satisfaction of customers.
PENGARUH KOMITMEN PIMPINAN DAN ETIKA KERJA TERHADAP KINERJA KARYAWAN PT. GERAHA KERINDO UTAMA JAKARTA Dr. Ismail Razak, M.Si.; Mohamad Idham Maulani
Jurnal Manajemen Bisnis Krisnadwipayana Vol 4 No 1 (2016): Jurnal Manajemen Bisnis Krisnadwipayana
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

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Abstract

The aim of this study was to analize the influence of commitment of leaders and work ethic on the employee performance of PT. Geraha Kerindo Utama, Jakarta. Secondary data was obtained from PT. Geraha Kerindo Utama, while primary data was obtained from employee of PT. Geraha Kerindo Utama through admission filling of questionnaire by using scale of Likert. In this study, simple random sampling method was used and data analysis method was simple linear regression and multiple linear regression. The results of this study indicated that commitment of leaders and work ethic positively and significant influenced the employee performance of PT. Geraha Kerindo Utama. The conclution of this study is that commitment of leaders was dominant than work ethic in influencing the employee performance of PT. Geraha Kerindo Utama.
PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN Nirmala Putri Sari; Dr. Ismail Razak, M.Si.
Jurnal Manajemen Bisnis Krisnadwipayana Vol 5 No 3 (2017): Jurnal Manajemen Bisnis Krisnadwipayana
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

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Abstract

The aim of this study was to analize the effects of product quality and service quality on the customer satisfaction. This study took place in the City of Bekasi and objects in this study are all customer who use the Matrass GM-9000. Primary data was obtained from customers of Matrass GM-9000 in Bekasi City through admission filling of questionnaire by using scale of Likert. The respondent of this study was chosen through accidental sampling method, and data analysis method was simple linear regression and multiple linear regression. The results of this study indicated that product quality and service quality positively and significant influenced the customer satisfaction.
Co-Authors Achmad Nizar Thaib Annisa Islamiati Berlian Rahmatulah Irawati Kusuma Dirja Mohamad Idham Maulani Nirmala Putri Sari Nona Aprillina Nuridin Puteri Herlanies Susanto Rasmansyah Ryan Ichwanto Silviana Fadilla Prasevie