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All Journal Jurnal Riset Sistem Informasi
Vionetha Lavega
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Computer Science & IT Education Other

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EVALUASI TATA KELOLA INFRASTRUKTUR TEKNOLOGI INFORMASI PADA UMKM KULINER RYUDON CAFE & RESTO MENGGUNAKAN FRAMEWORK COBIT 2019 Vionetha Lavega; Vivian Vivian; Agnes Monica; Michella Valery; Calista Silvia Jaya; Dicky Pratama
Jurnal Riset Sistem Informasi Vol. 3 No. 2 (2026): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/e0tmf592

Abstract

The use of information technology (IT) in the culinary business sector has become increasingly essential to support service efficiency, transaction accuracy, and operational data security. Nevertheless, many micro, small, and medium enterprises (MSMEs) still experience limitations in implementing structured and well-documented IT governance. This study aims to evaluate the governance of IT infrastructure at Ryudon Cafe & Resto, an MSME in the culinary sector, using the COBIT 2019 framework. The evaluation focuses on four selected domains: DSS01 (Manage Operations), DSS02 (Manage Service Requests and Incidents), DSS05 (Manage Security), and BAI09 (Manage Assets). This research adopts a qualitative case study approach, with data collected through observations and interviews. The results indicate that IT operational activities have not been formally documented, service incidents are not systematically recorded, security controls are implemented informally, and IT asset management lacks an official inventory. These conditions suggest potential risks to operational continuity and information security. Based on the findings, several recommendations are proposed, including the development of standard operating procedures (SOPs), incident logging mechanisms, formal security policies, and structured IT asset inventories. The study demonstrates that COBIT 2019 can be effectively applied within MSME environments as a practical framework to strengthen IT governance and support sustainable organizational development.
PERENCANAAN  STRATEGIS SISTEM INFORMASI MENGGUNAKAN METODE WARD AND PEPPARD PADA PT. CENTRAL BEARINDO INTERNATIONAL Vionetha Lavega; Monalisa Effendy; Niko Ananda Limmanto; Mario Aldy Wijaya; Darren Hansen; Mulyati Mulyati
Jurnal Riset Sistem Informasi Vol. 3 No. 2 (2026): April : Jurnal Riset Sistem Informasi
Publisher : CV. Denasya Smart Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69714/7c83b754

Abstract

The rapid development of information technology requires companies to implement strategic planning of Information Systems/Information Technology (IS/IT) that is aligned with business objectives. PT Central Bearindo International, a national-scale bearing distribution company, has utilized several information systems to support its operational activities; however, these systems still operate independently, resulting in data integration issues and reduced operational efficiency. This study aims to develop an IS/IT strategic planning framework that effectively supports the company’s business needs. The Ward and Peppard method is employed, encompassing internal and external business environment analysis, IS/IT condition analysis, application portfolio mapping using the McFarlan Strategic Grid, and the formulation of IS/IT development recommendations and a roadmap. The results indicate that the company requires integration of sales, inventory, and financial systems to improve data accuracy and consistency. Furthermore, optimization of existing systems and the development of a human resource (HR) module integrated with the fingerprint-based attendance system are recommended to enhance operational efficiency. The integrated utilization of system data is also expected to support more accurate and data-driven managerial decision-making. This study is expected to serve as a reference for companies in developing integrated information systems aligned with their business strategies.
Co-Authors Agnes Monica Calista Silvia Jaya Darren Hansen Dicky Pratama Mario Aldy Wijaya Michella Valery Monalisa Effendy mulyati mulyati Niko Ananda Limmanto Vivian Vivian