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All Journal South East Asian Aquaculture South East Asian Management Concern Journal Agriculture and Biological Technology Journal of Biology, Chemistry, Mathematics and Physics Education
Meliana, Annisa
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Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media

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The Effect of Work Discipline on Employee Performance at the Regional Disaster Management Agency (BPBD) of Pekanbaru City Siregar, Ade Nanda Febrian; Meliana, Annisa; Karsih, Okta Rizal; Rizvi, Fharisa Nabila; Kurniawan, Ronal
South East Asian Management Concern Vol. 3 No. 2 (2026): May
Publisher : Science, Technology, and Education Care

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61761/seamac.3.2.36-39

Abstract

Human resources play a crucial role in realizing the company's established vision, mission, and objectives, and can significantly determine the company's actual achievements, given the available resources. Work discipline plays a crucial role in realizing the company's established vision, mission, and objectives, and can significantly determine the company's actual achievements given the available resources. The work discipline instilled by an organization or company in its employees greatly influences employees' dedication to their work. Employee performance is the tangible behavior of each individual regarding the results of their work for the company, so that each employee's work results differ from those of others. An individual's performance, whether good or poor, will significantly impact an organization's ability to achieve its goals. High performance fosters greater employee loyalty to the organization, increases motivation, and allows employees to enjoy the work they perform; however, it can sometimes leave individuals unable to escape the pressures of their work.  The research method employed uses questionnaires or interviews for data collection; thus, the data sources are referred to as respondents. Work discipline has a positive and significant influence on employee performance at the Regional Disaster Management Agency (BPBD) office in Pekanbaru City, as evidenced by the t-test, which indicates that the calculated t-value is greater than the critical t-value (7.038).
Analysis of Distributive, Procedural and Interactional Service Recovery and Its Impact on Customer Satisfaction of J&T Courier Services in Pekanbaru City Nabila, Nuryuni; Meliana, Annisa; Rizvi, Fharisa Nabila; Kurniawan, Ronal; Karsih, Okta Rizal
South East Asian Management Concern Vol. 3 No. 2 (2026): May
Publisher : Science, Technology, and Education Care

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61761/seamac.3.2.40-43

Abstract

The courier industry in Indonesia has experienced significant growth in recent years, driven by the rapid expansion of e-commerce and increased online shopping activity. This study is based on the fact that many customer complaints regarding J&T services, such as late deliveries, damaged goods, and difficulties communicating with couriers, remain, despite J&T being one of the courier service companies with the highest market share in Indonesia. This study aims to analyze the effects of service recovery on distributive, procedural, and interactional justice. The study was conducted from August to September 2025. The method used was quantitative, with a descriptive approach. Data were collected through questionnaires administered to 100 residents of Pekanbaru City who had used J&T services and experienced delivery-related complaints. The analysis technique used was multiple linear regression in SPSS. The results show that, both partially and simultaneously, distributive, procedural, and interactional service recovery have a positive and significant influence on customer satisfaction. This implies that the better the company handles complaints using an appropriate justice approach, the higher the customer satisfaction
Business Communication by the Riau Coconut Bonsai Community (BKR) in Attracting Business Interest during the Pandemic Among Ornamental Plant Enthusiasts in Pekanbaru Hermawan, Reza; Rizvi, Fharisa Nabila; Kurniawan, Ronal; Karsih, Okta Rizal; Meliana, Annisa
South East Asian Management Concern Vol. 3 No. 2 (2026): May
Publisher : Science, Technology, and Education Care

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61761/seamac.3.2.52-56

Abstract

Communication plays a vital role in the operation and success of businesses whether multinational, micro, or medium-sized and the communication activities carried out within a business help achieve its objectives. The objective of this study is to determine how the Riau Coconut Bonsai Community uses business communication to attract the interest of ornamental plant enthusiasts in Pekanbaru during the pandemic. This study was conducted from August to December 2021. Observations were carried out at the BKR Secretariat, Jl. Patria Sari No. 57, Rumbai, Pekanbaru. The research was conducted through face-to-face interviews in accordance with health protocol standards. This study employed a descriptive method with a qualitative approach. Data were collected through observation, interviews, and documentation with informants who are members of the BKR community. The results of the study indicate that the business communication employed by the BKR community utilizes the marketing mix strategy (4Ps): place (selection of strategic locations), price (setting affordable and competitive prices), product (providing unique coconut bonsai products with high aesthetic value), and promotion (promotion through social media and exhibition activities). Additionally, interpersonal communication among members and potential customers plays a crucial role in building trust and increasing public interest in joining the business
Co-Authors Al Zikri, Muhammad Abdillah Efriyani, Intan Fikri, Algi Fari Hermawan, Reza Karsih, Okta Rizal Nabila, Nuryuni Rahmiza, Nurul Ramanda, Reski Rizvi, Fharisa Nabila Ronal Kurniawan Rulyanti, Mairisa Saputri, Jumaida Siregar, Ade Nanda Febrian Syam, Anandasya Suci Nabila