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All Journal Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika Saturnus: Jurnal Teknologi dan Sistem Informasi
Multiana Multiana
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Computer Science & IT

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Pengembangan Aplikasi Menu Makanan dengan Metode Kanban Berbasis Web pada Kantin 40 Basemen UNPAM Multiana Multiana; Putri Khoiriah Harahap; Sinta Mutiara
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 4 No. 1 (2026): Januari : Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v4i1.1342

Abstract

Advances in information technology have led to digital transformation in various business sectors, including small businesses such as campus canteens. Currently, the Basement 40 Canteen at Pamulang University still uses manual methods for menu selection and order analysis, which causes a number of problems, including poor service, difficulties in the recording process, and a lack of transparency in the workplace. The purpose of this study is to develop a web-based application that uses the Kanban method to improve operational efficiency and create clearer work processes. The methodology used is descriptive qualitative with Agile system development based on the Kanban methodology. Direct observation, interviews with canteen managers, and document analysis were used to collect data. The implementation of Kanban involves the use of visuals to display the work process in three stages: "To Do, Doing, and Done" calculating the amount of work in progress (WIP), and continuously making adjustments. The findings of the study indicate that the application created facilitates menu selection, simplifies order status monitoring, and reduces difficulties in the delivery process. The results of the evaluation regarding the use of the system indicate that this system is easy to use and can improve work effectiveness and efficiency. This research is expected to provide a practical overview of the campus digitalization process and enhance academic understanding of the application of Agile methods in small-scale business information systems.
Pengembangan Sistem Informasi Tiket Pelanggan Berbasis Web Menggunakan Metode Prototype dan Evaluasi Kualitas Berdasarkan Standar Iso/Iec 25010 Dheo Dermawan; Multiana Multiana; Chairul Anwar
Saturnus: Jurnal Teknologi dan Sistem Informasi Vol. 4 No. 3 (2026): Juli: Saturnus: Jurnal Teknologi dan Sistem Informasi
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/saturnus.v4i3.1678

Abstract

The rapid development of information technology in the era of digital transformation has significantly changed various aspects of organizational operations. PT Teknologi Informatika Solusindo, a company engaged in information technology services and customer service management, faces challenges in managing customer tickets that are still carried out manually, resulting in data recording delays, duplication, and lack of transparency in ticket resolution status. This research aims to analyze existing system problems, design and build a web-based customer ticket information system using the Prototype method, and evaluate system quality based on the ISO/IEC 25010 standard. The research used a mixed-method approach combining qualitative and quantitative methods. Data collection was carried out through observation, interviews, literature study, and documentation. System development used the Prototype method which includes planning, design, development, testing, and iteration stages. The system was modeled using UML, including use case, activity, sequence, and class diagrams. Quality testing using ISO/IEC 25010 covers aspects of Functional Suitability, Performance Efficiency, Usability, Reliability, Security, Compatibility, maintainability, and Portability. The results show that the developed system is able to improve the effectiveness and efficiency of customer ticket management, provide real-time monitoring, and produce service reports automatically. Quality evaluation results indicate that the system meets user needs and is feasible to implement in the company.
Co-Authors Chairul Anwar Dheo Dermawan Putri Khoiriah Harahap Sinta Mutiara