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All Journal Dinasti International Journal of Education Management and Social Science Jurnal Ilmu Manajemen Terapan (JIMT)
Wahyu Poncotoyo
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Decision Sciences, Operations Research & Management Education

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A Framework for Leveraging IT to Improve Humanitarian Response Sekar Widyastuti Pratiwi; Nofrisel Nofrisel; Wahyu Poncotoyo
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 4 (2025): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i4.3467

Abstract

This research presents a comprehensive framework for utilizing information technology (IT) to enhance the effectiveness of humanitarian logistics management. By employing value stream mapping, we conducted a thorough analysis of the current (AS-IS) business processes involved in humanitarian response. Through this analysis, we identified significant inefficiencies and bottlenecks that hinder the timely delivery of aid. Addressing these challenges, we propose a new (TO-BE) business process model that incorporates the implementation of a warehouse management system (WMS). This innovative approach is expected to significantly reduce lead times by 25%, thereby improving the overall efficiency and effectiveness of humanitarian operations.The proposed framework outlines the key steps and considerations for integrating IT solutions into humanitarian logistics, providing a valuable guide for organizations seeking to optimize their response capabilities and save lives.
The Role of Supply Chain Integration in Mediating the Effect of IT Ambidexterity on Supply Chain Resilience in Logistics Service Providers in Indonesia Sekar Widyastuti Pratiwi; Apsada Juhri; Siska Amonalisa Silalahi; Veronica Veronica; Wahyu Poncotoyo
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 6 (2026): Jurnal Ilmu Manajemen Terapan (Juli - Agustus 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i6.9287

Abstract

Achieving supply chain resilience in the logistics sector demands a nuanced understanding of how digital capabilities translate into operational robustness. This study examines the mediating function of Supply Chain Integration (SCI) in the relationship between IT Ambidexterity (ITA) and Supply Chain Resilience (SCR) within Indonesian logistics service providers. Drawing on survey responses from 91 members of ASPERINDO Jakarta and employing Partial Least Square Structural Equation Modeling (PLS-SEM), the findings reveal that ITA exerts a positive and significant influence on both SCI and SCR. More critically, SCI emerges as a meaningful intermediary through which the resilience-enhancing properties of IT capabilities are channeled to supply chain partners. These results advance the understanding that digital balance — the simultaneous refinement of existing IT assets and pursuit of new technological frontiers - generates the inter-organizational connectivity that fortifies supply chains against disruption. The findings carry practical significance for logistics firms navigating Indonesia’s complex regulatory and infrastructure landscape, suggesting that strategic IT investment should be oriented toward enabling integration rather than mere operational automation.
Co-Authors Apsada Juhri Nofrisel Nofrisel Sekar Widyastuti Pratiwi Siska Amonalisa Silalahi Veronica Veronica