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All Journal Jurnal Pengabdian Kepada Masyarakat Indonesia
I Kadek Wahyu Dymas Ananda
Institut Pariwisata dan Bisnis Internasional
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Education Engineering Public Health Social Sciences

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Optimalisasi Penerapan Standar Operasional Prosedur (SOP) Alcoholic Beverage Service oleh Pramusaji di Hotel Auburn University I Kadek Wahyu Dymas Ananda; I Made Darsana; Ni Putu Isha Aprinica; Ida Bagus Ketut Soma Antara; Ni Made Sri Rahayu; Made Widya Paramitha; Putu Sri Darmayanti
Jurnal Pengabdian kepada Masyarakat Indonesia (JPKMI) Vol. 5 No. 1 (2025): April : Jurnal Pengabdian Kepada Masyarakat Indonesia (JPKMI)
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpkmi.v5i1.5774

Abstract

The implementation of alcohol Standard Operating Procedures (SOPs) at Auburn University Hotel faces challenges in consistency, especially during large events. This study evaluates and optimizes SOP implementation using direct observation and in-depth interviews. Observations monitored waiters’ real-time compliance, while interviews with managers, supervisors, and waiters explored consistency issues and obstacles. Results reveal that although 14 SOPs are provided, four—approaching the host, serving women first, pouring from the right side, and avoiding bottle-glass contact—are not optimally implemented. External factors such as limited space, time pressure, and guest service priorities often hinder execution. Interviews suggested three optimization strategies: continuous training, enhanced supervision, and regular evaluation with flexible SOP adjustments
Co-Authors I Made Darsana Ida Bagus Ketut Soma Antara Made Widya Paramitha Ni Made Sri Rahayu Ni Putu Isha Aprinica