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All Journal Jurnal Manajemen Bisnis dan Organisasi Jurnal Manajemen, Bisnis dan Kewirausahaan
Enjang Sudarman
Universitas Mitra Bangsa
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pengaruh Kompetensi, Komunikasi Interpersonal, dan Kualitas Pelayanan Kesehatan terhadap Kepuasan Pasien di Puskesmas Pembantu Lubang Buaya, Jakarta Timur Hermina Nurmalita Sari; Enjang Sudarman; Nurwulan Kusuma Devi; Zulkifli Rangkuti; Eddy Hermawan Hasudungan; bambang nurakhim
Jurnal Manajemen, Bisnis dan Kewirausahaan Vol. 5 No. 2 (2025): Agustus : Jurnal Manajemen, Bisnis dan Kewirausahaan (JUMBIKU)
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jumbiku.v5i2.5599

Abstract

The success of Puskesmas services is highly dependent on the quality of services provided, especially in an effort to meet patient expectations and satisfaction. This study is focused on exploring the relationship between the competence of medical personnel, interpersonal communication skills, and service quality with patient satisfaction levels at the Lubang Buaya Auxiliary Health Center, East Jakarta. Primary health services have a strategic role in maintaining public health, so understanding the determinants of patient satisfaction is crucial. This study uses a quantitative approach with a correlational design. A total of 100 respondents were selected through a total sampling technique, and data was collected using a questionnaire instrument that had been tested for validity and reliability. Data analysis was carried out using multiple linear regression, accompanied by a t-test, F test, and a determination coefficient to assess the strength and contribution of each variable to patient satisfaction. The results of the analysis showed that the three variables—competence of health workers, interpersonal communication, and quality of service—significantly affected patient satisfaction, both partially and simultaneously, with an adjusted R² value of 0.842. This figure indicates that about 84.2% of the variation in patient satisfaction can be explained by these three factors. These findings strengthen the evidence that increasing professional capacity, mastering effective communication skills, and improving service quality are the keys to the success of Puskesmas in building public trust and loyalty. The practical implication of this study is the need to develop a sustainable training program for health workers, including the development of technical competencies and soft skills. In addition, the internal policies of the Puskesmas must be directed at the formation of a service culture that is responsive, empathetic, and oriented to the needs of patients.
THE EFFECT OF JOB ROTATION AND COMMUNICATION ON EMPLOYEE WORK PERFORMANCE AT THE COMMODITY FUTURES TRADING SUPERVISORY AGENCY Dwi Risa Pusti; Enjang Sudarman; Bambang Nurakhim
Jurnal Manajemen Bisnis Dan Organisasi Vol 5 No 1 (2026): Jurnal Manajemen Bisnis Dan Organisasi (JMBO)
Publisher : Yayasan Pendidikan Cahaya Budaya Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64626/jmbo.v5i1.666

Abstract

This study aims to determine the effect of job rotation and communication on employee performance at the commodity futures trading supervisory agency. The underlying phenomenon of this study is the discovery of employees with suboptimal levels of work performance. In this study, the author used quantitative research. The population in this study was 156 employees. In this study, the author used a sampling technique using the Slovin formula for 112 people. Data were collected using a closed questionnaire with a Likert scale, and analyzed using multiple linear regression with the help of the SPSS program version 20. The results of the study indicate that partially and simultaneously, the influence of job rotation and communication has a positive and significant effect on work performance. This study emphasizes the importance of being able to follow up with appropriate policies in order to be able to improve work performance optimally.
THE EFFECT OF TRAINING AND WORK QUALITY ON EMPLOYEE WORK PERFORMANCE IN THE COMMODITY FUTURES LEGISLATION BUREAU, WAREHOUSE RECEIPT SYSTEM AND COMMODITY AUCTION MARKET Hanna Herviana; Enjang Sudarman; Bambang Nurakhim
Jurnal Manajemen Bisnis Dan Organisasi Vol 5 No 1 (2026): Jurnal Manajemen Bisnis Dan Organisasi (JMBO)
Publisher : Yayasan Pendidikan Cahaya Budaya Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64626/jmbo.v5i1.667

Abstract

This study aims to determine the effect of training and work quality on employee performance at the commodity futures legislation bureau with warehouse receipt system and commodity auction market. The phenomenon underlying this study is the discovery of employees with suboptimal work performance levels. In this study the author used quantitative research. The population in this study was 65 employees. In this study the author used the sampling technique used in this study was total sampling. With the total sampling technique, a sample of 65 employees was taken at the commodity futures legislation bureau with warehouse receipt system and commodity auction market BAPPEBTI. Data were collected using a closed questionnaire with a Likert scale, and analyzed using multiple linear regression with the help of the SPSS program version 20. The results of the study showed that partially and simultaneously, the influence of training and work quality had a positive and significant effect on work performance. This study emphasizes the importance of being able to follow up with appropriate policies in order to be able to improve work performance optimally.
THE INFLUENCE OF SUPERVISION AND WORK COMPETENCY ON THE WORK EFFECTIVENESS OF THE EMPLOYEES OF THE BUREAU OF WAREHOUSE RECEIPT SYSTEM AND COMMODITY AUCTION MARKET DEVELOPMENT AND DEVELOPMENT OF BAPPEBTI, MINISTRY OF TRADE Maulida Afiaty; Enjang Sudarman; Bambang Nurakhim
Jurnal Manajemen Bisnis Dan Organisasi Vol 5 No 1 (2026): Jurnal Manajemen Bisnis Dan Organisasi (JMBO)
Publisher : Yayasan Pendidikan Cahaya Budaya Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64626/jmbo.v5i1.668

Abstract

This study aims to determine the effect of supervision and work competence on the work effectiveness of employees of the warehouse receipt system and commodity auction market development bureau of the Ministry of Trade. The phenomenon underlying this study is the discovery of employees with a suboptimal level of work effectiveness. In this study the author used quantitative research. The population in this study was 145 employees. In this study the author used a sampling technique using the Slovin formula of 59 people. Data were collected using a closed questionnaire with a Likert scale, and analyzed using multiple linear regression with the help of the SPSS program version 20. The results of the study indicate that partially and simultaneously, the influence of supervision and work competence has a positive and significant effect on work effectiveness. This study emphasizes the importance of being able to follow up with appropriate policies in order to be able to increase work effectiveness optimally.
THE EFFECT OF QUALITY AS REVIEWED FROM THE INDICATORS OF COMPETENCY AND WORK COMMITMENT ON THE PERFORMANCE OF THE MERGER OF SPA PARTICIPANT BROKERS AND SPA ORGANIZER TRADERS AS REVIEWED FROM THE INDICATORS OF MARKET CONFIDENCE Winahyu Saraswati; Enjang Sudarman; Bambang Nurakhim
Jurnal Manajemen Bisnis Dan Organisasi Vol 5 No 1 (2026): Jurnal Manajemen Bisnis Dan Organisasi (JMBO)
Publisher : Yayasan Pendidikan Cahaya Budaya Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64626/jmbo.v5i1.670

Abstract

This study aims to determine the effect of quality, as viewed from the indicators of competence and work commitment, on the performance of the merger of SPA participating brokers and SPA organizing traders, as viewed from the market trust indicator. The phenomenon underlying this research is the discovery of the performance of the merger of SPA participating brokers and SPA organizing traders, as viewed from the market trust indicator, which is not optimal. In this study, the author used quantitative research. The population in this study was 145 employees. In this study, the author used a sampling technique using the Slovin formula for 59 people. Data were collected using a closed questionnaire with a Likert scale, and analyzed using multiple linear regression with the help of the SPSS program version 20. The results of the study indicate that the influence of quality, as viewed from the indicators of competence and work commitment, has a positive and significant effect on the performance of the merger of SPA participating brokers and SPA organizing traders, as viewed from the market trust indicator. This study emphasizes the importance of being able to follow up with appropriate policies to be able to optimally increase market trust.
Co-Authors Bambang Nurakhim Devi, Nurwulan Kusuma Dwi Risa Pusti Eddy Hermawan Hasudungan Hanna Herviana Hermina Nurmalita Sari Maulida Afiaty Winahyu Saraswati Zulkifli Rangkuti