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All Journal Jurnal Ilmu Kedokteran dan Kesehatan Indonesia International Journal of Health Science
Zulaila Zulaila
Universitas Islam Negeri Sumatera Utara
Health Professions Public Health Social Sciences

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Analysis of Public Satisfaction towards Online Registration through the JKN Mobile Application in the Era of Health Service Digitalization Zulaila Zulaila; Nanda Fadillah Darus; Fitriani Pramita Gurning
International Journal Of Health Science Vol. 5 No. 2 (2025): International Journal of Health
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijhs.v5i2.5215

Abstract

Advances in information technology have driven the transformation of health services towards digitalization, one of which is through the Mobile JKN application provided by BPJS Kesehatan. This study aims to analyze the level of satisfaction of the Medan City community with the online registration process using the Mobile JKN application. The research method used is a descriptive quantitative approach with a purposive sampling technique on 100 respondents who meet the criteria: domiciled in Medan City, aged over 17 years, and have used the Mobile JKN application. Data were collected through a closed questionnaire based on a Likert scale covering aspects of ease of use, speed of service, clarity of information, and general satisfaction. The results showed that the majority of respondents were satisfied with the ease of access and speed of registration through the application, although there were still technical obstacles and lack of information felt by some users. These findings can be the basis for improving the digitalization system of health services, especially in optimizing features and delivering information on the Mobile JKN application.
Efektivitas Perencanaan dan Pengadaan Logistik Kesehatan dalam Menjamin Ketersediaan Obat di Puskesmas Medan Sunggal Nanda Fadillah Darus; Supangge Tiara Aulia; Zulaila Zulaila; Della Dwi Syahpira
Jurnal Ilmu Kedokteran dan Kesehatan Indonesia Vol. 5 No. 2 (2025): Juli : Jurnal Ilmu Kedokteran dan Kesehatan Indonesia
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jikki.v5i2.6092

Abstract

This study aims to analyze the effectiveness of health logistics planning and procurement in ensuring drug availability at the Medan Sunggal Health Center. The availability of drugs that are timely and as needed is very important in supporting optimal health services. The method used in this research is descriptive qualitative with a case study approach. Data were collected through interviews, observations, and documentation related to the planning process and drug procurement. The results showed that although the planning system has followed standard procedures such as e-Planning and e-Logistics filling, there are still obstacles such as delays in distribution, discrepancies between planning and realization of needs, and limited human resources in monitoring. Efforts such as improved coordination with the Health Office and training of logistics officers are important to overcome these obstacles. With more effective logistics planning and procurement, drug availability can be better ensured and health services to the community will improve
Co-Authors Della Dwi Syahpira Fitriani Pramita Gurning Nanda Fadillah Darus Supangge Tiara Aulia