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All Journal Didaktik : Jurnal Ilmiah PGSD STKIP Subang International Journal of Health Science
Nanda Fadillah Darus
Universitas Islam Negeri Sumatera Utara
Education Health Professions Public Health Social Sciences

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Analysis of Public Satisfaction towards Online Registration through the JKN Mobile Application in the Era of Health Service Digitalization Zulaila Zulaila; Nanda Fadillah Darus; Fitriani Pramita Gurning
International Journal Of Health Science Vol. 5 No. 2 (2025): International Journal of Health
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijhs.v5i2.5215

Abstract

Advances in information technology have driven the transformation of health services towards digitalization, one of which is through the Mobile JKN application provided by BPJS Kesehatan. This study aims to analyze the level of satisfaction of the Medan City community with the online registration process using the Mobile JKN application. The research method used is a descriptive quantitative approach with a purposive sampling technique on 100 respondents who meet the criteria: domiciled in Medan City, aged over 17 years, and have used the Mobile JKN application. Data were collected through a closed questionnaire based on a Likert scale covering aspects of ease of use, speed of service, clarity of information, and general satisfaction. The results showed that the majority of respondents were satisfied with the ease of access and speed of registration through the application, although there were still technical obstacles and lack of information felt by some users. These findings can be the basis for improving the digitalization system of health services, especially in optimizing features and delivering information on the Mobile JKN application.
PERAN ADMINISTRATOR KESEHATAN YANG EFEKTIF Asni Zahara; Wasiyem; Nanda Fadillah Darus; Supangge Tiara Aulia
Didaktik : Jurnal Ilmiah PGSD STKIP Subang Vol. 10 No. 04 (2024): Volume 10 No. 04 Desember 2024
Publisher : STKIP Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36989/didaktik.v10i04.4761

Abstract

A health administrator is a very important person in the health field. A health administrator is a person who is responsible for planning, organizing, leading, and controlling resources in a health institution. The purpose of this research is to find out the role of leadership and health administrators. The data collection techniques in this study using library research where researchers collect data by reading, studying, and analyzing journals, books articles from previous researchers. According to the results of the research, it can be concluded that health administrators have a crucial role in maintaining performance and efficient use of resources in the health system through good management, effective cooperation, and the use of decision making.
Co-Authors Asni Zahara Fitriani Pramita Gurning Supangge Tiara Aulia Wasiyem Zulaila Zulaila