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All Journal journal of social and economic research International Journal of Health Science
Budi Santoso
Universitas Adhirajasa Reswara Sanjaya
Health Professions Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Evaluation implementation of Occupational Health and Safety Based on a Management System Analysis Using Work Safety Standards According to SMK3 Ajeng Dwi Lestari; Poppy Yaniawati; Budi Santoso
International Journal Of Health Science Vol. 5 No. 2 (2025): International Journal of Health
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijhs.v5i2.5708

Abstract

Occupational Safety and Health (OSH) plays a crucial role in ensuring a safe work environment, especially in high-risk sectors like healthcare, where workplace accidents and disease exposure are common. This study aims to assess the implementation of OSH at Hospital X in Bandung City by analyzing its occupational safety management system according to Government Regulation No. 50 of 2012, with a focus on Indicator 6, which pertains to Work Safety Standards under the Occupational Safety and Health Management System (SMK3). The research method used a qualitative approach supported by quantitative data, with data collection through questionnaires, observations, and interviews. The respondents included OSH management staff and hospital visitors. The study’s findings indicate that the overall implementation of Occupational Health and Safety (OHS) at Hospital X is categorized as good. This suggests that the hospital's risk control procedures are generally effective in minimizing potential workplace hazards. The hospital management’s perception of the OHS Management System (SMK3) implementation was positive, reflecting their commitment to ensuring a safe work environment. However, the assessment from visitors regarding the OSH implementation fell into the fairly good category, indicating room for improvement in certain areas, especially in terms of visitor awareness and involvement in the hospital’s safety measures. The results highlight the importance of continuous evaluation and improvement in implementing OHS standards, particularly in high-risk settings such as hospitals. Strengthening visitor education and engagement in OHS practices could further enhance the overall safety culture at the hospital. This study contributes valuable insights for improving OSH management systems and risk control strategies, ultimately aiming for a safer and healthier work environment for both hospital staff and visitors.
PENGARUH ULASAN NEGATIF ELEKTRONIK (NEGATIVE E-WOM) DAN PERSEPSI NILAI (PERCEIVED VALUE) TERHADAP NIAT BERKUNJUNG DIMEDIASI KEPERCAYAAN (STUDI PADA PASIEN DI KLINIK UTAMA TOMANG JAKARTA) Fransisca Vonny Indriyati; Bayu Wahyudi; Budi Santoso
Journal of Social and Economics Research Vol 8 No 1 (2026): JSER, June 2026
Publisher : Ikatan Dosen Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jser.v8i1.1147

Abstract

Perkembangan teknologi digital telah merevolusi akses informasi kesehatan dengan menciptakan fenomena dimana pasien bergantung pada platform online sebelum membuat keputusan berkunjung ke sebuah pelayanan kesehatan, guna mengevaluasi persepsi nilai maupun kualitas sebuah layanan sehingga merebaknya Ulasan Negatif Elektronik di media online sering kali memengaruhi kepercayaan pasien terhadap fasilitas kesehatan yang berpotensi menurunkan niat berkunjung. Tujuan penelitian adalah menganalisis pengaruh Ulasan Negatif Elektronik dan Persepsi Nilai terhadap Niat Berkunjung yang dimediasi Kepercayaan. Metode penelitian menggunakan pendekatan kuantitatif dengan desain explanatory research. Data dikumpulkan melalui kuesioner terhadap 90 responden pasien klinik yang dipilih melalui purposive sampling dan dianalisis dengan uji regresi linier berganda menggunakan software SPSS 26 dan uji Sobel untuk mediasi. Hasil penelitian menunjukkan Ulasan Negatif Elektronik (Negative e-WOM) berpengaruh negatif signifikan terhadap Kepercayaan (t-hitung = -2.854, p=0.005) dan Niat Berkunjung, sementara Persepsi Nilai (Perceived Value) berpengaruh positif signifikan terhadap Kepercayaan (t-hitung = 5,031, p=0,000) dan Niat Berkunjung. Kepercayaan terbukti sebagai mediator signifikan pada hubungan Ulasan Negatif Elektronik (Negative e-WOM) dan Niat Berkunjung (Sobel 2.462, p=0.013) dan Persepsi Nilai (Perceived Value) dan Niat Berkunjung (Sobel 3.498, p=0.000). Kesimpulan penelitian menyatakan bahwa Ulasan Negatif Elektronik (Negative e-WOM) melemahkan Kepercayaan dan Niat Berkunjung, sedangkan Persepsi Nilai (Perceived Value) memperkuatnya melalui Kepercayaan. Manajemen fasilitas Kesehatan perlu memitigasi ulasan negatif melalui transparansi digital dan peningkatan mutu layanan untuk memperkuat kepercayaan, sehingga meningkatkan persepsi nilai dan niat berkunjung pasien. Implikasi praktis mencakup strategi responsif sesuai regulasi yang berlaku terhadap e-WOM untuk mendukung keberlanjutan layanan kesehatan.
Co-Authors Ajeng Dwi Lestari Bayu Wahyudi Fransisca Vonny Indriyati R. Poppy Yaniawati