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The Implementation of Total Quality Management (TQM) from Qur’anic Perspective and Its Problems in Schools Aris Sutikno; Dakir Dakir; Jasiah Jasiah
Urwatul Wutsqo: Jurnal Studi Kependidikan dan Keislaman Vol. 14 No. 2 (2025): Sociocultural Islamic Education
Publisher : Lembaga Penelitian, Penerbitan dan Pengabdian Masyarakat (LP3M) IAI Al Urwatul Wutsqo - Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54437/urwatulwutsqo.v14i2.2228

This study aims to explore the implementation of Total Quality Management (TQM) from the Quranic perspective in the context of schools and madrasahs. The method used is a systematic literature review with content analysis of the Quran, tafsir, and literature related to Islamic education management. The research results show three TQM principles aligned with Quranic values: continuous improvement (islah) based on QS. Ar-Ra'd: 11, total involvement (syura) in QS. Al-Shura: 38, and customer focus as a form of service in QS. Al-Baqarah: 195. TQM implementation includes top management commitment, quality team formation, human resource training, performance measurement, and continuous evaluation. Major challenges include resistance to change, resource limitations, lack of stakeholder support, and organizational culture misalignment. Recommended solutions include intensive socialization, quality culture development, resource optimization, and using Quranic values as implementation foundation. The study concludes that integrating TQM with Quranic principles has potential to improve educational quality while strengthening student character formation. Research contributions include developing educational management models that integrate spiritual values with contemporary management principles for Islamic educational institutions

Multicultural Leadership Principles in Islamic Education: A Quranic and Hadith Perspective Rahmad Espihani; Tuti Fiani; Jasiah Jasiah; Muslimah Muslimah; Normuslim Normuslim; Dakir Dakir
Urwatul Wutsqo: Jurnal Studi Kependidikan dan Keislaman Vol. 14 No. 1 (2025): Sociocultural Islamic Education
Publisher : Lembaga Penelitian, Penerbitan dan Pengabdian Masyarakat (LP3M) IAI Al Urwatul Wutsqo - Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54437/urwatulwutsqo.v14i1.2261

This article discusses the normative foundation of multicultural leadership from the perspective of the Qur'an and Hadith, as well as strategies for improving the quality of madrasah learning in the context of implementation and challenges in the era of globalization. Multicultural leadership has become a necessity in heterogeneous educational environments, especially in madrasahs, which not only serve as centers for religious education but also play a strategic role in the formation of national character. The Qur'an and Hadith provide basic principles such as justice, consultation, tolerance, and respect for differences as a foundation for building inclusive leadership. In the context of globalization, madrasahs face challenges such as technological disruption, changes in social values, and global educational quality standards. Therefore, the strategy for improving the quality of learning needs to be directed towards strengthening teacher competencies, developing a curriculum that is responsive to the needs of the times, and visionary and adaptive school leadership in the face of change. This article uses a descriptive qualitative approach with literature study as the main method. The results of the study indicate that the integration of multicultural leadership values based on Islamic teachings and contextual quality improvement strategies are key in addressing the challenges of madrasahs in the era of globalization.

MANAJEMEN PELAYANAN TERPADU SATU PINTU (PTSP) DI MAN KOTA PALANGKA RAYA Masturo Fikrin; Dakir Dakir; Slamet Riyadi
Jurnal Manajemen Pendidikan Vol. 11 No. 2 (2026): Regular Issue (In Progress)
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v11i2.2014

Public demand for fast, transparent, and accountable services has encouraged educational institutions to innovate their administrative systems. One such innovation is the One-Stop Integrated Service (PTSP), which centralizes various administrative services in a single unit to improve effectiveness and efficiency. This study aims to analyze PTSP management in improving administrative service quality at MAN Kota Palangka Raya using a qualitative descriptive approach. Data were collected through observation, interviews, and documentation involving the head of administration, PTSP officers, and service users. The results show that PTSP management is implemented through planning, organizing, and implementing service stages integrated into one unit. The novelty lies in developing a PTSP management model integrating management functions, service excellence ethics (5S principles), and administrative digitalization in the madrasah context. The study reveals the interrelationship between service governance, officer behavior, and technology use in improving public education service quality, producing empirical findings of increased service time efficiency and user satisfaction as PTSP management success indicators in Islamic educational institutions.

MANAJEMEN PELAYANAN TERPADU SATU PINTU (PTSP) DI MAN KOTA PALANGKA RAYA Masturo Fikrin; Dakir Dakir; Slamet Riyadi
Jurnal Manajemen Pendidikan Vol. 11 No. 2 (2026): Regular Issue
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v11i2.2014

Public demand for fast, transparent, and accountable services has encouraged educational institutions to innovate their administrative systems. One such innovation is the One-Stop Integrated Service (PTSP), which centralizes various administrative services in a single unit to improve effectiveness and efficiency. This study aims to analyze PTSP management in improving administrative service quality at MAN Kota Palangka Raya using a qualitative descriptive approach. Data were collected through observation, interviews, and documentation involving the head of administration, PTSP officers, and service users. The results show that PTSP management is implemented through planning, organizing, and implementing service stages integrated into one unit. The novelty lies in developing a PTSP management model integrating management functions, service excellence ethics (5S principles), and administrative digitalization in the madrasah context. The study reveals the interrelationship between service governance, officer behavior, and technology use in improving public education service quality, producing empirical findings of increased service time efficiency and user satisfaction as PTSP management success indicators in Islamic educational institutions.

IMPLEMENTASI PROGRAM TAHFIDZ AL QUR'AN DI PONDOK PESANTREN SALAFIYAH IQRO PALANGKA RAYA Mesyi Mesyi; Dakir Dakir; Slamet Riyadi
Jurnal Manajemen Pendidikan Vol. 10 No. 4 (2025): Regular Issue
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v10i4.1132

Amidst the increasing need to strengthen religious education, the Al-Qur'an memorization program has become an important part in fostering a generation that is close to the Qur'an while also forming a religious character. Islamic educational institutions are required to have a structured tahfidz program management to be able to maintain the quality of memorization, discipline, and spiritual development of students. This study aims to describe the implementation of the Al-Qur'an memorization program at the Salafiyah Iqro Palangka Raya Islamic Boarding School which includes planning, implementation, and evaluation of learning. The study used a qualitative approach with observation, interview, and documentation techniques. The results showed that the boarding school implemented three main methods of sabaq, sabqi, and murajaah which were proven effective in improving the quality of memorization and maintaining long-standing memorization consistently. Memorization deposits were carried out three times a day, while routine evaluations were carried out through reports from female teachers regarding memorization achievements, discipline, and student motivation. This program not only produces strong and measurable memorization, but also plays a role in shaping the character of students who are religious, disciplined, and have good morals. Overall, the implementation of the tahfidz program at this Islamic boarding school is running effectively and in line with the principles of Islamic education management.

PENGIMPLEMENTASIAN APLIKASI GTK DALAM MENINGKATKAN KUALITAS TENAGA KEPENDIDIKAN DI SEKOLAH DASAR NEGERI PERCOBAAN PALANGKARAYA Rizka Munawarah; Dakir Dakir; Rio Irawan
Jurnal Manajemen Pendidikan Vol. 10 No. 4 (2025): Regular Issue
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v10i4.1321

The development of information technology has brought significant changes to the educational administration system, including the management of teacher and staff data in schools. The government introduced the GTK application as a digital tool to support data accuracy, effective personnel management, and the improvement of professional competence among educational staffThis study aims to analyze the implementation of the GTK application in improving the quality of educational staff at SD Negeri Percobaan Palangka Raya. The research employs a qualitative approach with a case study method to gain an in-depth understanding of the GTK application usage process among educational staff. The purposive sample consisted of 44 participants, including the principal, school operators, administrative staff, and teachers who actively use the GTK application. Data were collected through direct observation, in-depth interviews, and school administrative documentation, and analyzed qualitatively through data reduction, narrative presentation, and conclusion drawing. The results indicate that the GTK application significantly enhances administrative efficiency, improves the accuracy of teacher and staff data, and supports professional development for teachers. Key supporting factors include staff digital literacy, principal support, and adequate technological infrastructure, while obstacles include limited digital literacy among new teachers and uneven infrastructure availability.

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