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All Journal Jurnal Manajemen Pendidikan Urwatul Wutsqo : Jurnal Studi Kependidikan dan Keislaman
Dakir Dakir
Universitas Islam Negeri Palangka Raya, Indonesia
Religion Education

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The Implementation of Total Quality Management (TQM) from Qur’anic Perspective and Its Problems in Schools Aris Sutikno; Dakir Dakir; Jasiah Jasiah
Urwatul Wutsqo: Jurnal Studi Kependidikan dan Keislaman Vol. 14 No. 2 (2025): Sociocultural Islamic Education
Publisher : Lembaga Penelitian, Penerbitan dan Pengabdian Masyarakat (LP3M) IAI Al Urwatul Wutsqo - Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54437/urwatulwutsqo.v14i2.2228

Abstract

This study aims to explore the implementation of Total Quality Management (TQM) from the Quranic perspective in the context of schools and madrasahs. The method used is a systematic literature review with content analysis of the Quran, tafsir, and literature related to Islamic education management. The research results show three TQM principles aligned with Quranic values: continuous improvement (islah) based on QS. Ar-Ra'd: 11, total involvement (syura) in QS. Al-Shura: 38, and customer focus as a form of service in QS. Al-Baqarah: 195. TQM implementation includes top management commitment, quality team formation, human resource training, performance measurement, and continuous evaluation. Major challenges include resistance to change, resource limitations, lack of stakeholder support, and organizational culture misalignment. Recommended solutions include intensive socialization, quality culture development, resource optimization, and using Quranic values as implementation foundation. The study concludes that integrating TQM with Quranic principles has potential to improve educational quality while strengthening student character formation. Research contributions include developing educational management models that integrate spiritual values with contemporary management principles for Islamic educational institutions
Multicultural Leadership Principles in Islamic Education: A Quranic and Hadith Perspective Rahmad Espihani; Tuti Fiani; Jasiah Jasiah; Muslimah Muslimah; Normuslim Normuslim; Dakir Dakir
Urwatul Wutsqo: Jurnal Studi Kependidikan dan Keislaman Vol. 14 No. 1 (2025): Sociocultural Islamic Education
Publisher : Lembaga Penelitian, Penerbitan dan Pengabdian Masyarakat (LP3M) IAI Al Urwatul Wutsqo - Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54437/urwatulwutsqo.v14i1.2261

Abstract

This article discusses the normative foundation of multicultural leadership from the perspective of the Qur'an and Hadith, as well as strategies for improving the quality of madrasah learning in the context of implementation and challenges in the era of globalization. Multicultural leadership has become a necessity in heterogeneous educational environments, especially in madrasahs, which not only serve as centers for religious education but also play a strategic role in the formation of national character. The Qur'an and Hadith provide basic principles such as justice, consultation, tolerance, and respect for differences as a foundation for building inclusive leadership. In the context of globalization, madrasahs face challenges such as technological disruption, changes in social values, and global educational quality standards. Therefore, the strategy for improving the quality of learning needs to be directed towards strengthening teacher competencies, developing a curriculum that is responsive to the needs of the times, and visionary and adaptive school leadership in the face of change. This article uses a descriptive qualitative approach with literature study as the main method. The results of the study indicate that the integration of multicultural leadership values based on Islamic teachings and contextual quality improvement strategies are key in addressing the challenges of madrasahs in the era of globalization.
MANAJEMEN PELAYANAN TERPADU SATU PINTU (PTSP) DI MAN KOTA PALANGKA RAYA Masturo Fikrin; Dakir Dakir; Slamet Riyadi
Jurnal Manajemen Pendidikan Vol. 11 No. 2 (2026): Regular Issue (In Progress)
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v11i2.2014

Abstract

Public demand for fast, transparent, and accountable services has encouraged educational institutions to innovate their administrative systems. One such innovation is the One-Stop Integrated Service (PTSP), which centralizes various administrative services in a single unit to improve effectiveness and efficiency. This study aims to analyze PTSP management in improving administrative service quality at MAN Kota Palangka Raya using a qualitative descriptive approach. Data were collected through observation, interviews, and documentation involving the head of administration, PTSP officers, and service users. The results show that PTSP management is implemented through planning, organizing, and implementing service stages integrated into one unit. The novelty lies in developing a PTSP management model integrating management functions, service excellence ethics (5S principles), and administrative digitalization in the madrasah context. The study reveals the interrelationship between service governance, officer behavior, and technology use in improving public education service quality, producing empirical findings of increased service time efficiency and user satisfaction as PTSP management success indicators in Islamic educational institutions.
Co-Authors Aris Sutikno Jasiah Jasiah Masturo Fikrin Muslimah Muslimah Normuslim Normuslim Rahmad Espihani Slamet Riyadi Tuti Fiani