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All Journal Journal of Vocational Nursing Health and Technology Journal (HTECHJ)
Bagus Dwi Cahyono
Faculty of Nursing, Universitas Jember, Indonesia
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

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Influence of Therapeutic Communication on the Recovery Level of COVID-19 Patients Dicky Endrian Kurniawan; Kholifatur Rosyidah; Swastika Ayu Olyvera; Shafira Anindyah; Enggal Hadi Kurniyawan; Alfid Tri Afandi; Kholid Rosyidi Muhammad Nur; Bagus Dwi Cahyono; Evy Aristawati; Nurul Huda
Health and Technology Journal (HTechJ) Vol. 2 No. 3 (2024): June 2024
Publisher : KHD Production

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53713/htechj.v2i3.144

Abstract

The COVID-19 pandemic, which has occurred since 2020 in Indonesia, has had many impacts on society in various aspects, one of the main ones being mental and social conditions that cause stress. One thing that has an influence is the health service environment. In nursing, communication is vital in helping and building interactions between nurses and patients, and it is called therapeutic communication. This literature review aims to help analyze nurses' therapeutic communication regarding the recovery of COVID-19 patients. The method used is a search in reviews literature using three databases, Google Scholar, PubMed, and Science Direct, with the publication year 2019-2023, with the initial step of identifying keywords and then screening and filtering to get ten suitable articles from a total of 3,846 articles found. The results of 10 journals that have gone through these stages or methods state that there is no significant process in each stage of communication on patient satisfaction. In addition, there was no significant relationship between nurses' skills and how nursing care was implemented. However, therapeutic communication is proven to reduce anxiety in patients and families. The nurse's good therapeutic communication experience is evidenced by the support system, effective coping, and hope for the patient's recovery. One of the latest models in its implementation is the TAGEET model, which encourages psychological support for patients. Female gender and nurses have a relationship with therapeutic communication. If communication is lacking, it will impact the psychology of patients and nurses and the patient's recovery rate. As a nurse, you should be able to interpret the techniques and stages of good therapeutic communication to increase a patient's recovery level.
AI CHATBOT FOR HEALTH EDUCATION BY NURSES: PATIENT ACCURACY AND ACCEPTANCE Erik Kusuma; Dicky Edrian Kurniawan; Bagus Dwi Cahyono; Ainul Fitriyah
Journal of Vocational Nursing Vol. 7 No. 1 (2026): MAY 2026
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jovin.v7i1.72820

Abstract

Introduction: AI-based chatbots are increasingly used in healthcare to deliver automated patient education due to their ability to provide instant responses and process large volumes of data. Despite their potential, concerns regarding accuracy, patient trust, and regulatory issues continue to limit their full integration into clinical practice. This systematic review evaluates the accuracy, acceptance, and effectiveness of chatbots in supporting nurse-led education. Methods: Adhering to PRISMA guidelines, a systematic search of five databases (2019–2024) identified 17 relevant studies. Data extraction focused on study design, chatbot interventions, evaluation metrics, and key findings. Results: The analysis revealed that chatbot accuracy ranged from 60% to 90%, with rule-based systems (92%) outperforming machine learning models (83%). Patient acceptance was moderate: 68% of users expressed willingness to use chatbots, but only 42% fully trusted their recommendations. Trust increased by 30% when chatbot responses were validated by healthcare professionals. Conclusions: AI chatbots can effectively address routine inquiries and reduce nurses’ workload; however, their limited emotional intelligence and contextual adaptability reduce their effectiveness compared to nurse-led education. Key challenges remain in terms of accuracy, trust, and regulation. Future research should focus on personalization, AI–human collaboration, and the development of ethical frameworks to ensure safe and effective implementation.
Influence of Therapeutic Communication on the Recovery Level of COVID-19 Patients Dicky Endrian Kurniawan; Kholifatur Rosyidah; Swastika Ayu Olyvera; Shafira Anindyah; Enggal Hadi Kurniyawan; Alfid Tri Afandi; Kholid Rosyidi Muhammad Nur; Bagus Dwi Cahyono; Evy Aristawati; Nurul Huda
Health and Technology Journal (HTechJ) Vol. 2 No. 3 (2024): June 2024
Publisher : KHD Production

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53713/htechj.v2i3.144

Abstract

The COVID-19 pandemic, which has occurred since 2020 in Indonesia, has had many impacts on society in various aspects, one of the main ones being mental and social conditions that cause stress. One thing that has an influence is the health service environment. In nursing, communication is vital in helping and building interactions between nurses and patients, and it is called therapeutic communication. This literature review aims to help analyze nurses' therapeutic communication regarding the recovery of COVID-19 patients. The method used is a search in reviews literature using three databases, Google Scholar, PubMed, and Science Direct, with the publication year 2019-2023, with the initial step of identifying keywords and then screening and filtering to get ten suitable articles from a total of 3,846 articles found. The results of 10 journals that have gone through these stages or methods state that there is no significant process in each stage of communication on patient satisfaction. In addition, there was no significant relationship between nurses' skills and how nursing care was implemented. However, therapeutic communication is proven to reduce anxiety in patients and families. The nurse's good therapeutic communication experience is evidenced by the support system, effective coping, and hope for the patient's recovery. One of the latest models in its implementation is the TAGEET model, which encourages psychological support for patients. Female gender and nurses have a relationship with therapeutic communication. If communication is lacking, it will impact the psychology of patients and nurses and the patient's recovery rate. As a nurse, you should be able to interpret the techniques and stages of good therapeutic communication to increase a patient's recovery level.
Co-Authors Ainul Fitriyah Alfid Tri Afandi Dicky Edrian Kurniawan Endrian Kurniawan, Dicky Enggal Hadi Kurniyawan Erik Kusuma Evy Aristawati Kholifatur Rosyidah Muhammad Nur, Kholid Rosyidi Nurul Huda Shafira Anindyah Swastika Ayu Olyvera