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All Journal Jurnal Dunia Kesmas KARYA: Jurnal Pengabdian Kepada Masyarakat Journal of Hospital Administration and Management (JHAM) Journal of Innovative and Creativity
Yogi Catur Putra
Universitas Muhammadiyah Metro
Humanities Decision Sciences, Operations Research & Management Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Public Health Social Sciences Other

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Optimalisasi Pelayanan Geriatri Dengan Alternatif Strategi Di Poli Penyakit Dalam Rsu Muhammadiyah Kota Metro Lampung Maya Aprilianingsih; Rizky Aprilianti Lestari; Yogi Catur Putra
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i3.4239

Abstract

Pada era globalisasi suatu pelayanan kesehatan yang terbaik yang biasa disebut dengan pelayanan prima merupakan salah satu komponen dari elemen utama pada unit kesehatan di rumah sakit. Pelayanan geriatrik merupakan pelayanan yang diberikan kepada pasien lanjut usia. Studi pendahuluan yang dilakukan di RSU Muhammadiyah Kota Metro, tentang strategi pengembangan pelayanan geriatric dengan alternative strategi di Poli Penyakit Dalam, diperoleh hasil penilaian IFE Matrix dan EFE Matri didapatkan nilai total dari kekuatan yakni sebanyak 299, kelemahan sebanyak 276, skor peluang yang didapat sebanyak 558, dan total skor nilai dari ancaman sebesar 1.140. Tujuan penelitian adalah untuk mendapatkan strategi alternatif pengembangan pelayanan geriatric yang sesuai kondisi internal dan ekternal. Penelitian ini merupakan penelitian deskriptif dengan pendekatan kualitatif. Informan penelitian sebanyak 14 informan yang terdiri dari staf dan pasien. Kesimpulan: didapatkan analisis SWOT sebanyak 25 dari 9 strategi alternatif yang memiliki nilai tertinggi diantaranya, (a) Memanfaatkan minat masyarakat terhadap layanan geriatric secara islami yang sudah diterapkan oleh RSU Muhammadiyah Kota Metro; (b) Memperhatikan kebutuhan pasar dan meningkatkan kualitas layanan untuk bersaing dengan rumah sakit lain; (c) Mengembangkan program geriatric yang berfokus pada nilai-nilai islam untuk menarik lebih banyak pasien lansia; (d) Membangun kemitraan dengan lembaga atau oraganisasi lain untuk meningkatkan kualitas pelayanan geriatric serta memanfaatkan sumberdaya eksternal untuk selalu berinovasi dengan menggandeng pihak eksternal yang memiliki keahlian khusus; (e) Menjalin kolaborasi dengan fasilitas layanan kesehatan lain seperti klinik yang berada di bawah naungan rumah sakit dan asurasi lainnya untuk menjalankan program geriatric bersama;
PENDAMPINGAN PERILAKU HIDUP BERSIH DAN SEHAT SEJAK DINI DI PANTI ASUHAN MUHAMMADIYAH BUDI UTOMO Rizky Aprilianti Lestari; Yogi Catur Putra; Maya Aprilianingsih; Nurbaiti Nurbaiti; Windi Pertiwi; Fitri Yuli Mayasari
KARYA: Jurnal Pengabdian Kepada Masyarakat Vol 6 No 2 (2026): KARYA: Jurnal Pengabdian Kepada Masyarakat
Publisher : FKIP Universitas Samawa

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Abstract

Perilaku Hidup Bersih dan Sehat (PHBS) merupakan salah satu upaya preventif dalam meningkatkan derajat kesehatan masyarakat. Anak-anak yang tinggal di panti asuhan merupakan kelompok yang memerlukan perhatian khusus dalam pembentukan kebiasaan hidup sehat karena aktivitas sehari-hari dilakukan secara bersama sehingga berpotensi meningkatkan risiko penularan penyakit apabila perilaku hidup bersih belum diterapkan secara optimal. Kegiatan pengabdian kepada masyarakat ini bertujuan meningkatkan pengetahuan dan kesadaran anak-anak Panti Asuhan Muhammadiyah Budi Utomo mengenai pentingnya PHBS sejak usia dini. Metode yang digunakan berupa penyuluhan kesehatan, demonstrasi enam langkah cuci tangan, edukasi kebersihan diri, diskusi interaktif, permainan edukatif, serta evaluasi melalui pre-test dan post-test. Kegiatan diikuti oleh 35 anak panti asuhan dengan rentang usia 7–17 tahun. Hasil kegiatan menunjukkan adanya peningkatan pengetahuan peserta mengenai PHBS yang ditandai dengan meningkatnya rata-rata nilai post-test dibandingkan pre-test. Selain itu, peserta mampu mempraktikkan teknik mencuci tangan yang benar, memahami pentingnya menjaga kebersihan lingkungan, serta menunjukkan antusiasme selama kegiatan berlangsung. Pengabdian ini membuktikan bahwa edukasi kesehatan secara langsung mampu meningkatkan pengetahuan dan membentuk perilaku hidup bersih dan sehat sejak dini.
ANALYSIS OF FACTORS CAUSING PATIENT OVERLOAD DUE TO THE SIMRS BRIDGING SYSTEM WITH BPJS (ERROR/MAINTENANCE) AT A HOSPITAL Rizky Aprilianti Lestari; Maya Aprilianingsih; Yogi Catur Putra; Fitri Yuli Mayasari; Nurbaiti Nurbaiti; Windi Pertiwi; Aulia Rahma Oktapianingtyas
Jurnal Dunia Kesmas Vol 15, No 1 (2026): Volume 15 Nomor 1
Publisher : Persatuan Dosen Kesehatan Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jdk.v15i1.24290

Abstract

The Hospital Information System (SIMRS) and Virtual Claim (V-claim) are two information systems used by hospitals in servicing especially for BPJS patients. These two systems have differences that can affect the effectiveness and efficiency of the patient registration process, as staff need to use both applications to verify the BPJS participant status with the Participant Eligibility Letter (SEP). Method: This study uses quantitative research with data collection through observation and questionnaires at the registration unit of Bandar Lampung Adventist Hospital. Results: Bridging the SIMRS system with BPJS frequently encounters errors/maintenance issues, and there is still a backlog of patients when the bridging system between SIMRS and BPJS is disconnected. Conclusion: The bridging of the SIMRS system with BPJS often experiences disruptions, leading to patient congestion, which significantly impacts the workflow of the registration staff. However, the registration unit is already 50% prepared to handle this.
DETERMINAN KETEPATAN WAKTU PENAGIHAN KLAIM JKN: STUDI KASUS PADA RSUD DR. SOERATNO GEMOLONG Wahyu Rizky; Airin Muyasaroh; Amara Valentina; Yogi Catur Putra; Septin Maisharah Karyono
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.910

Abstract

Claim submission is a crucial aspect of the healthcare financing system, particularly within the context of the National Health Insurance (JKN) program administered by BPJS Kesehatan. A BPJS Kesehatan claim is the process of submitting invoices for healthcare services provided by hospitals to JKN participants, which are then billed collectively to BPJS on a monthly basis. To this end, hospitals are required to submit complete supporting documents that comply with applicable regulations. This study aims to analyze the factors influencing the timeliness of BPJS Health claims submission at Dr. Soeratno Gemolong General Hospital. The method used in this study is a qualitative method with a descriptive approach, which allows the researcher to gain a deep and comprehensive understanding of the issues occurring in the field. Data collection was conducted through triangulation, which combines observation, in-depth interviews with relevant informants, and a document review. The research findings indicate that delays in claim submission are influenced by several factors, including the lack of specific Standard Operating Procedures (SOPs) in the Medical Records unit that detail the claims process, frequent incompleteness of medical records due to important documents not yet being filled out or signed by the attending physician, human resources for claims processing being sufficiently optimized but still facing challenges at certain times due to incomplete medical records, as well as infrastructure constraints such as a lack of computers, scanners, printers, and internet connectivity issues. These factors significantly hinder the document digitization and verification process, resulting in delays in submitting claims to BPJS Kesehatan.
ANALISIS PENGGUNAAN MOBILE JAMINAN KESEHATAN NASIONAL DENGAN MENGGUNAKAN METODE TECHNOLOGY ACCEPTANCE MODEL (TAM) DI RUMAH SAKIT ISLAM METRO Retno Sofy Safira; Windi Pertiwi; Yogi Catur Putra; Maya Aprilianingsih
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.918

Abstract

Digital transformation through the Mobile JKN app aims to improve healthcare services, yet getting patients to actually use it remains a challenge. This study uses the Technology Acceptance Model (TAM) to analyze how perceived usefulness, ease of use, and user attitude influence the intention to use the app at Islam Metro Hospital. The research design used in this study is quantitative with a cross-sectional approach. The population consisted of 1,809 Mobile JKN users at Islam Metro Hospital, from which a sample of 328 respondents was selected using a purposive sampling technique. Data were collected via questionnaires distributed to these 328 respondents, followed by validity and reliability tests, and correlation analysis using the Spearman rank test. The research findings indicate a significance value of 0.000 (which is leq 0.05), meaning there is a significant relationship between the three variables perceived usefulness, perceived ease of use, and attitude toward use and the Behavioral Intention to Use the Mobile JKN application at Islam Metro Hospital, leading to the rejection of H0. The correlation coefficients for Perceived Usefulness (r = 0.523) and Perceived Ease of Use (r = 0.551) fall into the moderate category, while attitude toward use (r = 0.723) shows a strong relationship and stands as the most dominant factor. Participants' intention to use the Mobile JKN application is heavily determined by a positive attitude, which is formed by the benefits and ease of use perceived by the users. For future research, it is recommended to include other variables outside the TAM model, such as internet connection quality or facility support factors, considering that there are still influencing factors beyond the variables examined in this study.
Co-Authors Airin Muyasaroh Amara Valentina Aulia Rahma Oktapianingtyas Fitri Yuli Mayasari Maya Aprilianingsih Nurbaiti Nurbaiti Retno Sofy Safira Rizky Aprilianti Lestari Septin Maisharah K Wahyu Rizky Windi Pertiwi