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All Journal Jurnal Pengabdian Masyarakat Indonesia Sejahtera International Journal of Humanities and Social Sciences Reviews Fundamentum: Jurnal Pengabdian Multidisiplin International Journal of Social Welfare and Family Law
Dewi Jannah
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Religion Humanities Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Analysis of Administrative Services at Bumi Ayu Community Health Center UPT, Dumai City Dewi Jannah; Dila Erlianti; Rudi Hartasetiadi; Reza Syahputra Alfandi
International Journal of Humanities and Social Sciences Reviews Vol. 1 No. 1 (2024): February : International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v1i1.584

Abstract

This study aims to analyze the quality of administrative services at UPT Puskesmas Bumi Ayu, Dumai City, as part of primary public health service delivery. Service quality is an important indicator of institutional performance and community satisfaction. This research uses a qualitative approach with data collected through interviews, observation, and documentation. Informants consisted of the head of the health center and a service user selected purposively based on direct involvement in administrative services. The data were analyzed using the Miles and Huberman model, including data reduction, data display, and conclusion drawing. The assessment framework applies five service quality dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The findings indicate that administrative services generally perform well, particularly in staff responsiveness, procedural reliability, and empathetic interaction. However, several limitations remain, including limited inpatient room facilities and difficulties among elderly users in understanding the Mobile JKN online registration system. These results suggest that service improvement should focus on strengthening physical infrastructure and enhancing user support for digital service access to improve overall administrative service quality in primary healthcare institutions.
The Role of the Cooperative and Tourism Service (Diskopar) in Tourism Development in Dumai City Rudi Hartasetiadi; Lilis Wahyuni; Ernita Puspa Dewi; Dewi Jannah; Mesi Yendara
International Journal of Social Welfare and Family Law Vol. 1 No. 1 (2024): January : International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v1i1.587

Abstract

This study aims to analyze the role of the Department of Youth, Sports and Tourism (Diskopar) Dumai City in tourism development and to identify supporting and inhibiting factors affecting its implementation. The research uses a qualitative descriptive approach with data collected through interviews, observation, and documentation. Informants consisted of a tourism data and information officer at Diskopar Kota Dumai and a community tourism actor. The data were analyzed using an interactive model involving data reduction, data display, and conclusion drawing. The findings show that Diskopar Kota Dumai plays an active role based on three role indicators: institutional position, social expectations, and implementation. The institution is involved not only in policy formulation but also in maintenance, monitoring, training workshops, event organization, and management of public tourism spaces. Supporting factors include regional tourism potential, digital promotion, regulatory documents, and regional budget support. Inhibiting factors include suboptimal maintenance of tourist sites, illegal levies in unmanaged areas, and uneven information access due to limited network coverage. Overall, the role of the Dumai City Diskopar is functioning but still requires strengthening in supervision, facility management, and equitable promotion.
The Role of Family Empowerment and Welfare in Rimba Sekampung Urban Village as the Frontline in Addressing Sexual Violence and Bullying Dewi Jannah; Erinaldi Erinaldi; Annisya Rahmadani; Erika Yusmaini
FUNDAMENTUM : Jurnal Pengabdian Multidisiplin Vol. 1 No. 4 (2023): November : FUNDAMENTUM : Jurnal Pengabdian Multidisiplin
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/fundamentum.v1i4.1534

Abstract

The increasing incidence of sexual violence and bullying against children and adolescents has become a serious social problem that requires active involvement from all elements of society, particularly families. This community service program aims to strengthen the role of the Family Welfare Empowerment (PKK) organization in Rimba Sekampung Sub-district as the frontline in preventing and addressing sexual violence and adolescent bullying. The methods applied include socialization and persuasive educational approaches through counseling sessions, interactive discussions, and case consultations involving PKK members as community partners. The results indicate an improvement in participants’ knowledge, awareness, and social sensitivity regarding the forms, causes, and impacts of sexual violence and bullying among adolescents. Furthermore, the program enhances the capacity of PKK members to foster family resilience and create a safe, harmonious, and value-based family environment to support sustainable child and adolescent protection.
Improving Community Health Services at Bumi Ayu Community Health Center Lilis Whyuni; Dewi Jannah; Erika Yusmaini; Wagimin Wagimin
Jurnal Pengabdian Masyarakat Indonesia Sejahtera Vol. 3 No. 1 (2024): Maret: Jurnal Pengabdian Masyarakat Indonesia Sejahtera
Publisher : STAI YPIQ BAUBAU, SULAWESI TENGGARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59059/jpmis.v3i1.2923

Abstract

Community health centers (Puskesmas) play a strategic role as primary health care facilities in improving public health status. However, Puskesmas Bumi Ayu still faces several challenges, including limited human resources, inadequate facilities, and suboptimal community participation in supporting health services. This Community Service Program (PKM) aims to enhance the quality of community health services through a community organizing approach that actively involves health workers and service users. The methods employed include health education, interactive discussions, and participatory monitoring and evaluation conducted at Puskesmas Bumi Ayu, Dumai Selatan District. The results indicate an improvement in the understanding of health workers and the community regarding patient-oriented service quality, optimization of available resources, and strengthened collaboration among the health center, local government, and the community. Furthermore, the program fostered collective awareness, positive behavioral changes, and the emergence of local change agents supporting community-based health services. Overall, this PKM contributes to the development of more responsive, inclusive, and sustainable primary health care services in the working area of Puskesmas Bumi Ayu
Pemberdayaan Kelompok Dasawisma dalam Meningkatkan Kemandirian Keluarga Melalui Semangat Kemerdekaan Lilis Whyuni; Dewi Jannah
Jurnal Pengabdian Masyarakat Indonesia Sejahtera Vol. 3 No. 2 (2024): Juni: Jurnal Pengabdian Masyarakat Indonesia Sejahtera
Publisher : STAI YPIQ BAUBAU, SULAWESI TENGGARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59059/jpmis.v3i2.2924

Abstract

Dasawisma groups have strategic potential in supporting family independence, but have not been optimally empowered. This Community Service activity aims to strengthen Dasawisma's capacity as agents of social change in enhancing family independence through the internalization of independence spirit values. The method used was a participatory and educational community organizing approach, implemented at Dasawisma Asoka RT.007, Bukit Timah Sub-district, Dumai City, on August 10, 2024. Activities included interactive material delivery, group discussions, work program preparation simulations, and reflective evaluations. The results showed increased understanding among Dasawisma members regarding their strategic roles, emergence of initiative and self-confidence, ability to formulate solutions based on local potential, and formation of more structured cooperation patterns and emergence of local mobilizer figures. The participatory approach based on independence values proved effective in driving Dasawisma's transformation from administrative implementers to subjects of independent and sustainable family and community development.
Co-Authors Annisya Rahmadani Dila Erlianti Erika Yusmaini Erinaldi Erinaldi Ernita Puspa Dewi Lilis Wahyuni Lilis Whyuni Mesi Yendara Reza Syahputra Alfandi Rudi Hartasetiadi Wagimin Wagimin