Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Dinasti International Journal of Management Science
Tarigan, Joy Evan Saimara
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Influence of Perceived Organizational Support and Competence on Employee Performance, with Job Satisfaction as a Mediating Variable in BCA Express Jabodetabek Tarigan, Joy Evan Saimara; Sadana, Stefanus M. Sri; Siagian, Bekman; Winarto, Oetami P.
Dinasti International Journal of Management Science Vol. 7 No. 3 (2026): Dinasti International Journal of Management Science (January - February 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i3.6170

Abstract

This study aims to examine the effect of perceived organizational support (POS) and competence on employee performance, with job satisfaction as a mediating variable at Bank Central Asia (BCA) Express Jabodetabek. A quantitative approach with causal and associative properties was used through hypothesis testing. The population consists of all 93 customer service employees (census). Data analysis uses the Partial Least Squares (PLS) method with the help of SmartPLS 4.0 software. The findings of the study are that POS, competence, and job satisfaction directly have a significant effect on performance. POS and competence also directly have a positive and significant effect on job satisfaction. Job satisfaction acts as a mediating variable that strengthens the influence of POS and competency on performance. Increased job satisfaction strengthens the contribution of organizational support and competency to employee performance.
Co-Authors Siagian, Bekman Stefanus M S Sadana Winarto, Oetami P.