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All Journal Jurnal Hukum Lex Generalis
Siregar, Joshua Walker
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Law, Crime, Criminology & Criminal Justice

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Perlindungan Konsumen dalam Transaksi Pemesana Hotel Melalui Platform Digital: Analisis Normatif terhadap Kasus Penolakan Layanan oleh Pihak Hotel Indonesia Pekalongan Siregar, Joshua Walker; Farina, Thea; Ali, Nuraliah; Jalianery, Joanita
Jurnal Hukum Lex Generalis Vol 7 No 4 (2026): Tema Hukum Perdata dan Kenotariatan
Publisher : CV Rewang Rencang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56370/jhlg.v7i4.3051

Abstract

This study aims to analyze consumer protection in hotel booking transactions through digital platforms, focusing on a service refusal case involving a hotel in Pekalongan, Indonesia. The research uses a normative approach by examining relevant regulations, including the Consumer Protection Act and provisions governing the rights and obligations of consumers and business actors in digital transactions. The findings show that hotels must act in good faith, provide honest, proper and non-discriminatory services and deliver accurate information. Both the hotel and Traveloka are responsible for consumer losses through full refunds. This study contributes to developing more effective consumer protection policies.
Co-Authors Ali, Nuraliah Farina, Thea Joanita Jalianery