Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal Promotor: Jurnal Mahasiswa Kesehatan Masyarakat Jurnal manajemen informasi kesehatan
Anita Zahra Putri Purba
Universitas Islam Negeri Sumatera Utara
Nursing Public Health Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Description of Patient Satisfaction with the Performance of Health Workers at the Puskesmas Pancur Batu Sub-District Nuraisyah Wulandari Panjaitan; Indah Doanita Hasibuan; Anita Zahra Putri Purba; Annisa Rizki Ramadani Siregar; Fidella Naily Ulya Hasibuan
PROMOTOR Vol. 7 No. 2 (2024): APRIL
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v7i2.580

Abstract

Patient satisfaction is one of the things that must be considered in health services and is an important index or parameter. Patient satisfaction is the result of assessment and consideration of health services in terms of facilities, staff performance, and other aspects provided by patients by comparing expectations with the reality of health services received in a service system. This research aims to determine the description of patient satisfaction with the performance of health workers at the Pancur Batu District Health Center. This research uses a quantitative approach with descriptive methods which aims to express patient satisfaction with the performance of health workers at the District Health Center. Pancur Batu. Based on the research results, a picture of patient satisfaction with the performance of health workers was obtained from several assessments, namely Emphaty, with 30 respondents (100%) feeling satisfied. Furthermore, regarding Assurance, 29 respondents (97%) were satisfied. Furthermore, Tangibles (direct evidence) as many as 28 respondents (93%) were satisfied. Responsiveness with 27 respondents (90%) and Responsiveness with 26 respondents (87%) were satisfied. This research concludes that the majority of patients at the Pancur Batu District Health Center are very satisfied with the performance of the health service employees.
Analysis of Healthcare Workers' Perceptions of the Quality of Training and Professional Development at Simalingkar Community Health Centers (Puskesmas) in 2024 Irwansyah Lubis; Anita Zahra Putri Purba; Cindy Aldona; Putri Dina; Meida Sari Siregar
Jurnal Manajemen Informasi Kesehatan (Health Information Management) Vol. 9 No. 1 (2024): Health Information and Management
Publisher : Sekolah Tinggi Ilmu Kesehatan Sapta Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51851/jmis.v9i1.519

Abstract

Training and professional development are crucial factors in improving the quality of human resources (HR) in the healthcare sector. This component is crucial for ensuring that healthcare workers have the skills and knowledge necessary to provide safe and effective healthcare services. This study used a qualitative descriptive approach to understand healthcare workers' perceptions of the quality of training and professional development at Simalingkar Community Health Centers. The study subjects were healthcare workers selected based on their experience participating in training and professional development. The study found that healthcare workers at Simalingkar Community Health Centers have positive perceptions of training and professional development, which includes the use of health applications and curative treatment methods. The planning process involves regular meetings with the government and is supported by the Regional Budget (APBD) and the Regional Budget (BOK). Training has been shown to improve work quality, and mini-workshops are used for evaluation and agreement on next steps. The success of training is influenced by management support, resources, organizational culture, government policies, technology, and collaboration with educational institutions. This study concludes that the training and professional development program at Simalingkar Community Health Center has demonstrated a positive impact on the performance of healthcare workers and the quality of services provided. However, the program's success is influenced by various internal and external factors, including the individual, training methodology, work environment, and training needs.
Co-Authors Annisa Rizki Ramadani Siregar Cindy Aldona Fidella Naily Ulya Hasibuan Indah Doanita Hasibuan Irwansyah Lubis Meida Sari Siregar Nuraisyah Wulandari Panjaitan Putri Dina