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All Journal Cangkal : Jurnal Ilmu Sosial dan Humaniora Punggawa Global Research
Hauziah Basir. B
Dinas Pendidikan dan Kebudayaan Provinsi Sulawesi Tenggara
Education Social Sciences Other

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URGENSI STANDAR OPERATING PROCEDURE (SOP) DALAM PELAYANAN PUBLIK ( SUATU TINJAUAN LITERATUR La Ode Muhammad Ichwan Sjachrawy; Djoni Tepu; Hauziah Basir. B; Neni Susanti; Maudhy Satyadharma; Shinta Surya Idrus
Cangkal : Jurnal Ilmu Sosial Dan Humaniora Vol. 1 No. 1 (2025): Mei - Oktober 2025
Publisher : Yayasan Pendidikan Literasi Borneo

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Abstract

In bureaucratic practice, public services often involve many stages, work units, and officers, so that without standard procedures, the service process is prone to irregularities, inconsistencies, and even deviations. Standard Operating Procedures (SOPs) exist to answer the need for work standards that can be followed consistently by all service personnel. SOPs have an important role in creating structured, efficient, transparent, and accountable services. This study aims to examine the urgency of implementing Standard Operating Procedures (SOPs) in public services through a literature study approach. This research was conducted using a literature review method through a literature study approach and a narrative model. The results of the study based on literature analysis indicate that SOPs as a standardization of public services, SOPs play a role in increasing the effectiveness and efficiency of public services, SOPs encourage service transparency, and are able to increase public satisfaction with the services provided.
ASN Menulis, ASN Mengabdi: Merawat Kompetensi, Integritas, dan Semangat Melayani untuk Negeri La Ode Muhammad Ichwan Sjachrawy; Ince Amriani Sultaniah Azir; Hauziah Basir. B; Djoni Tepu; Maudhy Satyadharma
Punggawa Global Research: Jurnal Multidisiplin Vol. 1 No. 4 (2026): Punggawa Global Research: September
Publisher : Punggawa Legacy Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.67707/pgr.v1i4.230

Abstract

Transformasi Aparatur Sipil Negara (ASN) menuntut penguatan kompetensi, integritas, inovasi, kolaborasi, dan orientasi pelayanan publik. Artikel ini bertujuan menganalisis aktivitas ASN Menulis sebagai bentuk pembelajaran berkelanjutan dan kontribusi profesional dalam mendukung transformasi ASN berdasarkan Undang-Undang Nomor 20 Tahun 2023. Penelitian menggunakan pendekatan kualitatif konseptual melalui kajian literatur dan analisis isi terhadap regulasi, literatur ilmiah, serta tulisan ASN Menulis 2026. Hasil kajian menunjukkan bahwa menulis dapat mengubah pengalaman menjadi pengetahuan, memperkuat refleksi, berbagi pengetahuan, employee voice, integritas, inovasi, dan literasi digital. Artikel menawarkan Siklus ASN Menulis: pengalaman, refleksi, menulis, berbagi pengetahuan, validasi, inovasi, implementasi, evaluasi, dan nilai publik.
Co-Authors Djoni Tepu Ince Amriani Sultaniah Azir La Ode Muhammad Ichwan Sjachrawy La Ode Muhammad Ichwan Sjachrawy Maudhy Satyadharma Neni Susanti Shinta Surya Idrus