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All Journal HUMANIORASAINS Cangkal : Jurnal Ilmu Sosial dan Humaniora
Djoni Tepu
Dinas Transmigrasi dan Tenaga Kerja Provinsi Sulawesi Tenggara
Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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URGENSI STANDAR OPERATING PROCEDURE (SOP) DALAM PELAYANAN PUBLIK ( SUATU TINJAUAN LITERATUR La Ode Muhammad Ichwan Sjachrawy; Djoni Tepu; Hauziah Basir. B; Neni Susanti; Maudhy Satyadharma; Shinta Surya Idrus
Cangkal : Jurnal Ilmu Sosial Dan Humaniora Vol. 1 No. 1 (2025): Mei - Oktober 2025
Publisher : Yayasan Pendidikan Literasi Borneo

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Abstract

In bureaucratic practice, public services often involve many stages, work units, and officers, so that without standard procedures, the service process is prone to irregularities, inconsistencies, and even deviations. Standard Operating Procedures (SOPs) exist to answer the need for work standards that can be followed consistently by all service personnel. SOPs have an important role in creating structured, efficient, transparent, and accountable services. This study aims to examine the urgency of implementing Standard Operating Procedures (SOPs) in public services through a literature study approach. This research was conducted using a literature review method through a literature study approach and a narrative model. The results of the study based on literature analysis indicate that SOPs as a standardization of public services, SOPs play a role in increasing the effectiveness and efficiency of public services, SOPs encourage service transparency, and are able to increase public satisfaction with the services provided.
ANALISIS FRAMING TERKAIT KEBIJAKAN INOVASI DAERAH DI PROVINSI SULAWESI TENGGARA Indra Rahayu Setiawati; Maudhy Satyadharma; Djoni Tepu; Kemal Jusra; La Ode Muhammad Ichwan Sjachrawy
Jurnal Humaniora & Sosial Sains Vol 2 No 3 (2025)
Publisher : Pojok Publisher

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Abstract

This study analyzes the framing of news related to regional innovation policies in Southeast Sulawesi Province. Using Robert M. Entman's framing model, this study identifies how the media frames problems, causes, moral judgments, and recommended solutions for various regional innovation initiatives. The results of the analysis show that in terms of problem definition, the media highlights that regional development requires a renewed perspective and a technology-based approach and collaboration. In terms of cause diagnosis, the media identifies the main causes of the issues raised as old (conventional) patterns and low capacity, both in terms of human resources, technology, and inter-institutional coordination. In terms of making moral judgment, the media conveys a positive moral assessment of innovative efforts that are being or have been carried out by the regional government or related institutions. In terms of treatment recommendations, the media suggests a collaborative, data- and technology-based approach, as well as strengthening human resource capacity. The application of technology (both in agriculture and transportation), strengthening synergy between regions (agglomeration), industrial downstreaming, and integration between the government and the private sector are the common threads of all suggested solutions.
Co-Authors Hauziah Basir. B Indra Rahayu Setiawati Kemal Jusra La Ode Muhammad Ichwan Sjachrawy Maudhy Satyadharma Neni Susanti Shinta Surya Idrus