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All Journal HUMANIORASAINS Cangkal : Jurnal Ilmu Sosial dan Humaniora Punggawa Global Research
Djoni Tepu
Dinas Transmigrasi dan Tenaga Kerja Provinsi Sulawesi Tenggara
Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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URGENSI STANDAR OPERATING PROCEDURE (SOP) DALAM PELAYANAN PUBLIK ( SUATU TINJAUAN LITERATUR La Ode Muhammad Ichwan Sjachrawy; Djoni Tepu; Hauziah Basir. B; Neni Susanti; Maudhy Satyadharma; Shinta Surya Idrus
Cangkal : Jurnal Ilmu Sosial Dan Humaniora Vol. 1 No. 1 (2025): Mei - Oktober 2025
Publisher : Yayasan Pendidikan Literasi Borneo

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Abstract

In bureaucratic practice, public services often involve many stages, work units, and officers, so that without standard procedures, the service process is prone to irregularities, inconsistencies, and even deviations. Standard Operating Procedures (SOPs) exist to answer the need for work standards that can be followed consistently by all service personnel. SOPs have an important role in creating structured, efficient, transparent, and accountable services. This study aims to examine the urgency of implementing Standard Operating Procedures (SOPs) in public services through a literature study approach. This research was conducted using a literature review method through a literature study approach and a narrative model. The results of the study based on literature analysis indicate that SOPs as a standardization of public services, SOPs play a role in increasing the effectiveness and efficiency of public services, SOPs encourage service transparency, and are able to increase public satisfaction with the services provided.
ANALISIS FRAMING TERKAIT KEBIJAKAN INOVASI DAERAH DI PROVINSI SULAWESI TENGGARA Indra Rahayu Setiawati; Maudhy Satyadharma; Djoni Tepu; Kemal Jusra; La Ode Muhammad Ichwan Sjachrawy
Jurnal Humaniora & Sosial Sains Vol 2 No 3 (2025)
Publisher : Pojok Publisher

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Abstract

This study analyzes the framing of news related to regional innovation policies in Southeast Sulawesi Province. Using Robert M. Entman's framing model, this study identifies how the media frames problems, causes, moral judgments, and recommended solutions for various regional innovation initiatives. The results of the analysis show that in terms of problem definition, the media highlights that regional development requires a renewed perspective and a technology-based approach and collaboration. In terms of cause diagnosis, the media identifies the main causes of the issues raised as old (conventional) patterns and low capacity, both in terms of human resources, technology, and inter-institutional coordination. In terms of making moral judgment, the media conveys a positive moral assessment of innovative efforts that are being or have been carried out by the regional government or related institutions. In terms of treatment recommendations, the media suggests a collaborative, data- and technology-based approach, as well as strengthening human resource capacity. The application of technology (both in agriculture and transportation), strengthening synergy between regions (agglomeration), industrial downstreaming, and integration between the government and the private sector are the common threads of all suggested solutions.
ASN Menulis, ASN Mengabdi: Merawat Kompetensi, Integritas, dan Semangat Melayani untuk Negeri La Ode Muhammad Ichwan Sjachrawy; Ince Amriani Sultaniah Azir; Hauziah Basir. B; Djoni Tepu; Maudhy Satyadharma
Punggawa Global Research: Jurnal Multidisiplin Vol. 1 No. 4 (2026): Punggawa Global Research: September
Publisher : Punggawa Legacy Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.67707/pgr.v1i4.230

Abstract

Transformasi Aparatur Sipil Negara (ASN) menuntut penguatan kompetensi, integritas, inovasi, kolaborasi, dan orientasi pelayanan publik. Artikel ini bertujuan menganalisis aktivitas ASN Menulis sebagai bentuk pembelajaran berkelanjutan dan kontribusi profesional dalam mendukung transformasi ASN berdasarkan Undang-Undang Nomor 20 Tahun 2023. Penelitian menggunakan pendekatan kualitatif konseptual melalui kajian literatur dan analisis isi terhadap regulasi, literatur ilmiah, serta tulisan ASN Menulis 2026. Hasil kajian menunjukkan bahwa menulis dapat mengubah pengalaman menjadi pengetahuan, memperkuat refleksi, berbagi pengetahuan, employee voice, integritas, inovasi, dan literasi digital. Artikel menawarkan Siklus ASN Menulis: pengalaman, refleksi, menulis, berbagi pengetahuan, validasi, inovasi, implementasi, evaluasi, dan nilai publik.
Co-Authors Hauziah Basir. B Ince Amriani Sultaniah Azir Indra Rahayu Setiawati Kemal Jusra La Ode Muhammad Ichwan Sjachrawy La Ode Muhammad Ichwan Sjachrawy Maudhy Satyadharma Neni Susanti Shinta Surya Idrus