Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora
Fadhia Chalisha Adzzahra
Universitas Pembangunan Nasional “Veteran” Jakarta
Humanities Social Sciences Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Analisis Kepuasan Pengguna terhadap Aplikasi M-Paspor dalam Perspektif Implementasi E-Government di Indonesia Oktavia Anggi Ramadhani; Khansa Nabilla Lutfiyah; Devita Larasati Tupen; Fadhia Chalisha Adzzahra; Fatkhuri
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 5 No. 1 (2025): June
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v5i1.2622

Abstract

This study aims to analyze the level of user satisfaction with the M-Paspor application and assess the factors that influence it in the context of e-government implementation in Indonesia. This study uses a descriptive qualitative approach, with data collection through literature studies, secondary data, and analysis of user reviews on Google Play Store from January to March 2025. The analysis was conducted using a thematic approach based on the IS Success Model theory, which consists of six dimensions: system quality, information quality, service quality, usage, user satisfaction, and individual impact. The results of this study indicate that the M-Paspor application is capable of improving the efficiency of digital passport application services and significantly reducing queues at immigration offices. Features such as digital document uploads, online queue scheduling, and automatic app notifications are considered to provide convenience and speed up the service process. However, various technical challenges were also identified, such as system errors, slow app response times, and difficulties accessing features, which remain the primary complaints of users. Additionally, the app's non-intuitive navigation and the need for repeated data entry also impact user satisfaction, particularly among those less familiar with technology. This study indicates that the success of e-government through the M-Paspor app is not solely determined by technological sophistication but also by service responsiveness, ease of access, and public acceptance and satisfaction with government digital innovations. These findings are expected to contribute practically to the development of more efficient, transparent, and user-satisfaction-oriented digital public services
The Transformation of Youth Social Movements: #Reformasidikorupsi and Digital Politics in the Social Media Era Apvira Azhari Siregar; Fadhia Chalisha Adzzahra; Ahren Jasmine Azzahra; Aniqotul Ummah; Teddy Chrisprimanat Putra
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 6 No. 1 (2026): June
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v6i1.3368

Abstract

This study aims to analyze the transformation of youth social movements in Indonesia in the digital era through a case study of the #ReformasiDikorupsi movement. The research focuses on how social media reshapes mobilization patterns, expands political participation, and constructs a new, more inclusive democratic public sphere for young citizens. It also examines the role of digital strategies such as hashtag activism, infographics, emotional narratives, and decentralized communication in building solidarity, producing public discourse, and driving collective action both online and offline. Using a qualitative approach with a case study design, data were gathered through literature review, document analysis, and observation of digital activity across various social media platforms. Data analysis employed Miles and Huberman’s interactive model, including data reduction, data display, and conclusion drawing. Theoretical frameworks such as Resource Mobilization Theory, Political Opportunity Structure, and the concept of connective action were applied to understand how youth actors utilize digital networks and political opportunities to shape contemporary social movements. The findings indicate that #ReformasiDikorupsi successfully broadened youth political engagement through rapid mobilization and multi-layered discourse production in digital spaces. Social media functioned as a deliberative arena where political narratives were produced, contested, and disseminated widely, fostering political literacy and collective awareness. However, the sustainability of the movement faced challenges, including disinformation, digital repression, limited long-term advocacy structures, and weak linkage to formal policy processes. Overall, this study demonstrates that digital politics has become a crucial arena in Indonesia’s democratic landscape, strengthening youth participation and shifting discourse production from political elites to civil society.
Co-Authors Ahren Jasmine Azzahra Aniqotul Ummah Apvira Azhari Siregar Devita Larasati Tupen Fatkhuri Khansa Nabilla Lutfiyah Oktavia Anggi Ramadhani Teddy Chrisprimanat Putra