Article Per Year (5 Year)
p-Index From 2021 - 2026
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This Author published in this journals
All Journal Journal of Governance Risk Management Compliance and Sustainability Education Policy and Development (EPD) International Journal of Marketing and Digital Creative (IJMADIC)
Jesus Briones
First Asia Institute of Technology and Humanities; World Citi Colleges; University of Batangas
Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

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 1 
Bookstore Operations Practices of a Private Higher Education Institution in the Philippines: Basis for the Proposed Guidelines for Effective Bookstore Management Ohlie I Macatangay; Jesus Briones; Flormando P Baldovino; Lalaine V Manalo
Education Policy and Development Vol. 3 No. 1 (2025): Education and Policy Development
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/epd.v3i1.2930

Abstract

Bookstore management plays a vital role in ensuring timely and cost-effective supply of educational materials. This study examined bookstore operations practices in a private higher education institution (HEI) in the Philippines. This descriptive-quantitative research used researcher-structured questionnaire distributed in-person to the 133 respondents composed of 66 college and 67 senior high school students of the subject HEI. The data gathered were analyzed with statistical tools such as frequency, percentage, standard deviation, weighted mean, and Spearman rank correlation. Results revealed that the bookstore operations was found well-managed considering its proper inventory management practices and the highly acceptable level of customer service provided to their customers. The efficient management of the bookstore justifies the acceptable customer satisfaction ratings and the non-existence of serious problems related to bookstore operations. The study also revealed a significant relationship between bookstore operations practices in terms of inventory management, and customer satisfaction in terms of value and pricing. However, there was no significant relationship revealed between inventory management and customer satisfaction in terms of inventory and availability.  Likewise, no significant relationships were revealed between customer service, and both dimensions of customer satisfaction (inventory and availability, and value and pricing). Based on these findings, proposed guidelines were developed to further enhance bookstore management practices. This study serves as a foundation for policies promoting efficient bookstore operations in HEI and other similar academic settings.
Relationship Between Financial Literacy and Academic Performance of Business Students in a Philippine Higher Education Institution Aleli Mae A. Anda; Sushmita Sen L. Martinez; Nicholai G. Quiambao; Paulo V. Mendez; Mary Joan Antonette F. Rafon; Jesus Briones; Joanna Paula E. Verano
Education Policy and Development Vol. 4 No. 1 (2026): Education Policy and Development
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/epd.v4i1.3053

Abstract

Effective financial literacy is critical for students in higher education institutions as it influences academic performance and overall success. This study examined the relationship between financial literacy and academic performance of business students in a Philippine higher education institution. A comprehensive quantitative-descriptive study was conducted with a sample of 172 Bachelor of Science in Business Administration (BSBA) students. A validated, researcher-developed questionnaire was distributed to the sampled respondents via Google Forms. Data analysis includes the use of percentages and frequencies, the weighted mean, and the Pearson correlation coefficient. The study disclosed that the respondents were mostly female BSBA students aged 21–23 in their fourth year, from low-income families with at least one parent who was at least high school-educated. While they demonstrated strong knowledge of financial concepts like budgeting, saving, investing, and credit, their financial behaviors and attitudes were inconsistent. BSBA students identified all the academic performance factors considered in the study as keys to their success. However, demographic factors showed no significant relationship with students’ financial literacy. On the other hand, the study revealed a significant relationship between financial literacy and academic performance. Based on these findings, the study proposes a financial literacy program to help BSBA students make informed financial decisions, increase academic engagement, and enhance personal development, ultimately leading to improved academic outcomes. This study reinforces that higher education institutions should implement financial literacy programs focused on practical financial management competencies, as these positively influence students' academic engagement and overall success.
Relationship of Social Media Usage and Employee Performance in a Business Process Outsourcing Company in the Philippines Fiel Sair Caubang; Jesus Briones; Flormando P Baldovino; Rey Fernan G Refozar
International Journal of Marketing and Digital Creative Vol. 3 No. 1 (2025): International Journal of Marketing and Digital Creative
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/ijmadic.v3i1.2876

Abstract

The use of social media (SM) has become pervasive in the work environment, drawing attention because of its positive and negative impacts on employee performance (EP). This study investigated the relationship between SM usage and EP in a Philippine business process outsourcing (BPO) company by examining its impact on EP in terms of productivity, communication, job satisfaction, and professional development. This descriptive-quantitative study employed a researcher-structured approach to examine the relationship between SM usage and EP in a BPO company in the Philippines. The data were collected from 121 employees of the subject BPO using a researcher-structured questionnaire administered via Google Forms and communicated to respondents via Facebook Messenger and Email. Statistical tests such as frequency, percentage, standard deviation, weighted mean, and Spearman’s rank correlation were employed in the data analysis. The findings reveal that the BPO company does not have major issues related to SM usage, and it has a positive effect on EP by increasing employee productivity, improving communication, higher job satisfaction, and providing support for professional development. In addition, there is no significant relationship between problems in SM usage and the aspect of EP on productivity, communication, job satisfaction, and professional development. The researchers suggest EP enhancing strategies like implementation of SM training programs, development of SM usage policies, improvement of company recognition and communication programs, and employee active participation in professional groups. This study can serve as a guide for developing relevant initiatives and programs to improve EP in relation to SM usage in the workplace. 
Impact of Minimum Wage Policy on Job Satisfaction and Productivity in the Philippine Hospitality Sector Jesus Briones; Charlve C Ortiz; Ivan P Lipit; Donabel F Montalbo; Maribel V Villaverde; Jonnette B Villamayor; Joanna Paula E Verano
Journal of Governance Risk Management Compliance and Sustainability Vol. 5 No. 2 (2025): October Volume
Publisher : Center for Risk Management & Sustainability and RSF Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/jgrcs.v5i2.3045

Abstract

Increasing the minimum wage primarily aims to reduce poverty, combat social inequality, boost employee productivity and improve the overall economic condition. This research aimed to understand the impact of minimum wage policy on employee job satisfaction and productivity in the Philippine hospitality sector. Using a quantitative descriptive research approach, the data were gathered from the 43 minimum wage earners performing various roles in a select hotel and resort in the Philippines. These respondents are a subpopulation of the 77 total employees in the company who have experienced the wage increase in September 2024. Using a researcher-structured questionnaire, responses were collected through a combination of face-to-face onsite surveys and Google Forms. Statistical tests such as frequency, percentage, weighted mean, and ANOVA were employed in the data analysis. The findings revealed that the minimum wage increases positively influenced employees’ job satisfaction and productivity with agreement across all areas. While the study confirmed the overall positive impact of the wage increase to the employees, most demographic factors were found not to affect their job satisfaction or productivity levels. Among demographic variables, educational attainment emerged as the only factor significantly influencing job satisfaction. Based on the findings, the researchers proposed a strategy roadmap to enhance the employees’ job satisfaction and productivity. This study can serve as reference for stakeholders in the hospitality sector, including human resource managers of hotels, resorts, and similar establishments who are seeking to improve employee satisfaction and drive overall productivity of the tourism industry.
Adapting to Digitalization: Employee Readiness and Challenges in a Philippine Insurance Company Jesus Briones; Cristy M Llorin; Benly G Angustia; Michelle G Carig; Clouie L Flores; Monique M Galapon
Journal of Governance Risk Management Compliance and Sustainability Vol. 6 No. 1 (2026): April Volume
Publisher : Center for Risk Management & Sustainability and RSF Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/jgrcs.v6i1.3901

Abstract

The rapid digital transformation of the insurance industry introduces new operational and compliance risks that require a digitally prepared workforce. However, limited evidence links employee digital readiness to governance, risk, and compliance challenges during insurance digitalization. This study examined how employees’ digital readiness relates to perceived challenges that may affect operational resilience and compliance in a Philippine insurance company. A survey of 79 operations employees used validated Likert-scale measures of digital readiness (knowledge, skills, and attitudes) and perceived barriers (technological, organizational, and individual), with reliability assessed using Cronbach’s alpha. Data were analyzed using frequency and percentage, weighted mean, and Pearson correlation coefficient. Results indicate that employees demonstrated a moderate level of digital readiness while technological barriers emerged as the most significant challenges during the digitalization process. Correlation analysis revealed significant positive relationships between readiness dimensions and perceived challenges on digitalization adaptation. Based on these findings, the researchers proposed strategies to strengthen employee readiness and reduce adaptation challenges to support the company’s digitalization initiatives. Findings of this study highlight the importance of strengthening workforce digital capabilities as part of risk-informed governance strategies for a regulated sector like the insurance industry. Theoretically, this study advances the Technology Acceptance Model by demonstrating that digital readiness is an organizational capability that shapes perceived barriers relevant to operational resilience and compliance in digital transformation initiatives. Practically, this study provides insights on how similar institutions enhance digital maturity, align employee readiness with organizational needs, and ensure smoother digital transformation.
Co-Authors Aleli Mae A. Anda Benly G Angustia Charlve C Ortiz Clouie L Flores Cristy M Llorin Donabel F Montalbo Fiel Sair Caubang Flormando P Baldovino Flormando P Baldovino Ivan P Lipit Joanna Paula E Verano Joanna Paula E. Verano Jonnette B Villamayor Lalaine V Manalo Maribel V Villaverde Mary Joan Antonette F. Rafon Michelle G Carig Monique M Galapon Nicholai G. Quiambao Ohlie I Macatangay Paulo V. Mendez Rey Fernan G Refozar Sushmita Sen L. Martinez