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All Journal Jesya (Jurnal Ekonomi dan Ekonomi Syariah) Jurnal Ragam Pengabdian
Galuh Juniarto
Universitas 17 Agustus 1945 Semarang
Decision Sciences, Operations Research & Management Environmental Science Social Sciences Other

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Pengaruh Kemudahan Penggunaan Aplikasi dan Inovasi Fitur Flash Sale terhadap Impulse Buying pada Pengguna E-Commerce Generasi Z Nurchayati Nurchayati; Dina Natalia; Aris Mardiyono; Galuh Juniarto
Jesya (Jurnal Ekonomi dan Ekonomi Syariah) Vol 9 No 2 (2026): FORTHCOMING ARTICLES : JUNI 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi Al-Washliyah Sibolga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36778/jesya.v9i2.2556

Abstract

The continuously evolving digital era has transformed consumer shopping behavior, including the emergence of unplanned purchasing phenomena on e-commerce platforms. This study aims to analyze the effect of application ease of use and service innovation on impulse buying among Shopee application users in Semarang City. The population of this study consists of all Shopee application users in Semarang City, with a sample of 120 respondents selected using purposive sampling and accidental sampling techniques. Data were collected through questionnaires and analyzed using multiple linear regression analysis. The results indicate that application ease of use has a positive and significant effect on impulse buying, with a beta coefficient of 0.589 and a significance value of 0.000 (p < 0.05). Service innovation also has a positive and significant effect on impulse buying, with a beta coefficient of 0.236 and a significance value of 0.001 (p < 0.05). These findings suggest that the easier the application is to use and the more innovative the services offered by Shopee, the higher the level of impulse buying behavior among users. This study highlights the importance of e-commerce platforms to continuously improve application usability and introduce attractive service innovations to stimulate consumer transactions.
Pengaruh Promosi dan Kualitas Pelayanan terhadap Kepuasan Konsumen pada E-Commerce Shopee (Studi pada Mahasiswa FEB Universitas 17 Agustus 1945 Semarang) Desi Kusuma Rani; Heru Eko Prasetyo; Galuh Juniarto; Imam Gozali
Jurnal Ragam Pengabdian Vol. 3 No. 1 (Spesial Issue) (2026): "Dharma Samudera"
Publisher : Lembaga Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/raek1a39

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh promosi, dan kualitas pelayanan terhadap kepuasan konsumen pada e-commerce shopee di kalangan mahasiswa Fakultas Ekonomika dan Bisnis (FEB) Universitas 17 Agustus 1945 Semarang. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Data dikumpulkan melalui kuesioner yang disebarkan kepada 80 mahasiswa FEB UNTAG Semarang yang pernah melakukan pembelian melalui aplikasi Shopee. Analisis data dilakukan dengan menggunakan regresi linier berganda dengan bantuan perangkat lunak SPSS versi 27. Hasil penelitian menunjukkan bahwa promosi dan kualitas pelayanan secara simultan berpengaruh signifikan terhadap kepuasan konsumen pada aplikasi Shopee. Secara parsial, promosi dan kualitas pelayanan memiliki pengaruh positif dan signifikan terhadap kepuasan konsumen. Penelitian ini memberikan implikasi praktis bagi Shopee dan pelaku bisnis e-commerce lainnya dalam merancang strategi pemasaran yang efektif untuk meningkatkan kepuasan konsumen di kalangan mahasiswa.
Co-Authors Aris Mardiyono Desi Kusuma Rani Dina Natalia Heru Eko Prasetyo Imam Gozali Nurchayati Nurchayati