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All Journal Jurnal Manajemen dan Ekonomi Kreatif Student Research Journal
Marthina Raga Lay
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Inovasi Pelayanan Publik Program Gerakan Sayang Anak (GERSANG) di Dinas Kependudukan dan Pencatatan Sipil Kota Kupang Fransiska Dian Calista Kahar; Jeny Jacoba Therik; Aspri Budi Oktavianto; Marthina Raga Lay
Jurnal Manajemen dan Ekonomi Kreatif Vol. 4 No. 2 (2026): April: Jurnal Manajemen dan Ekonomi Kreatif
Publisher : Universitas Kristen Indonesia Toraja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jumek.v4i2.720

Abstract

Public service innovation has become an important strategy in improving the quality, effectiveness, and accessibility of government services. One of the innovations implemented in the population administration sector is the Gerakan Sayang Anak (GERSANG) Program initiated by the Department of Population and Civil Registration of Kupang City to facilitate the issuance of population documents for newborns. This study aims to analyze the implementation of the GERSANG Program as a public service innovation using the innovation attributes proposed by Rogers, namely relative advantage, compatibility, complexity, trialability, and observability. The study employed a descriptive qualitative approach and was conducted at the Department of Population and Civil Registration of Kupang City. Data were collected through interviews, observations, and documentation involving government officials, health facility representatives, and service users. The data were analyzed using an interactive model consisting of data reduction, data display, and conclusion drawing. The findings indicate that the GERSANG Program provides significant benefits in terms of time efficiency, cost reduction, and ease of access to population administration services. The program is aligned with community needs, has a relatively simple procedure, can be implemented through health facility partnerships, and produces observable outcomes through increased ownership of birth certificates and other population documents for newborns. However, the program has not yet reached its optimal performance due to limited public awareness and unequal cooperation with all health facilities. The study concludes that the GERSANG Program represents an effective public service innovation and contributes positively to improving population administration services and fulfilling children's rights to legal identity from birth.
Analisis Peran Balai Taman Nasional Manupeu Tanah Daru dan Laiwangi Wanggameti dalam Mengelola Pariwisata Berbasis Masyarakat: Studi pada Wisata Air Terjun Lapopu Kabupaten Sumba Barat Antonius Nandito Laput; Marthina Raga Lay; Aspri Budi Oktavianto; Jeni Jacoba Therik
Student Research Journal Vol. 4 No. 3 (2026): Student Research Journal
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/srj-yappi.v4i3.2559

Abstract

This study examines the role of the Manupeu Tanah Daru and Laiwangi Wanggameti National Park Office (Balai TN MaTaLaWa) in managing community-based tourism at Lapopu Waterfall, Rewarara Village, Wanokaka District, West Sumba Regency. The research employed a qualitative descriptive approach to understand the implementation of community-based tourism management in the conservation area. Data were collected through observation, interviews, documentation, and literature study involving the National Park Office, village government, local communities, tourism managers, and tourists. The results indicate that Balai TN MaTaLaWa has performed its role as regulator, facilitator, catalyst, and dynamizer in tourism management. Its role as regulator is reflected in the establishment of tourism management rules and supervision of conservation areas. As a facilitator, the institution supports tourism facilities and community economic activities. As a catalyst, Balai TN MaTaLaWa builds cooperation among stakeholders, while as a dynamizer it provides training and tourism awareness education to local communities. The implementation of Community Based Tourism (CBT) has involved local communities in tourism activities, particularly as tour guides and environmental caretakers. However, tourism management still faces several challenges, including limited tourism human resources, inadequate supporting facilities, and unstable water discharge affecting the attractiveness of Lapopu Waterfall. Therefore, strengthening community capacity, improving infrastructure, and enhancing cooperation among stakeholders are necessary to support sustainable tourism management in the area.
Co-Authors Antonius Nandito Laput Aspri Budi Oktavianto Fransiska Dian Calista Kahar Jeni Jacoba Therik Jeny Jacoba Therik