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Pelaksanaan Layanan Perpustakaan Berbasis Standar Nasional Perpustakaan (SNP) 009:2011 Pada Perpustakaan SMAN 2 Kota Malang Aprilia, Fachrina
Jurnal Administrasi Publik Vol 4, No 6 (2016)
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Administrasi, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract: The implementation of the National Library Service Standards-Based Libraries (SNP) 009: 2011 in the Library SMAN 2 Malang. The existence of the library as a learning media and resources is also an important moment for education. Importance of the role of the National Library of perustakaan require Indonesisa (PNRI) to draw up a National Standard Library is based on the level of elementary school education up to college. In the end, not all can be implemented standardized tersebut.Namun not all libraries capable of executing the SNP. The lack of power and limited knowledge of school library become a bottleneck in the management of the school library. One of the problems experienced by the library SMAN 2 Malang. That the implementation of library services based National Standard Library in the SMAN 2 Malang that from some points there are, there are some things that can not be implemented fully because there are several barriers such as packaging concept is immature because it is still continuing the previous regulation, there is no guidance from experts library to help organize a good library, and the absence of a sufficient budget. Keywords: Library Service, SNP, SMAN 2 Malang Abstrak: Pelaksanaan Layanan Perpustakaan Berbasis Standar Nasional Perpustakaan (SNP) 009:2011 pada Perpustakaan Sman 2 Kota Malang. Keberadaan perpustakaan sebagai media pembelajaran dan sumber informasi saat ini juga penting bagi dunia pendidikan. Pentingnya peran peran perustakaan mengharuskan Perpustakaan Nasional Republik Indonesisa (PNRI) untuk menyusun suatu Standar Nasional Perpustakaan berdasarkan tingkat pendidikan sekolah dasar sampai dengan perguruan tinggi. Pada akhirnya tidak semua dapat mengimplementasikan standar tersebut.Namun tidak semua perpustakaan mampu melaksanakan SNP tersebut. Minimnya tenaga serta keterbatasan pengetahuan pengelola perpustakaan sekolah menjadi hambatan dalam manajemen perpustakaan sekolah. Salah satu permasalahan tersebut dialami oleh perpustakaan SMAN 2 Malang. Bahwa pelaksanaan layanan perpustakaan berbasis Standar Nasional Perpustakaan di SMAN 2 Malang bahwa dari beberapa poin yang ada, terdapat beberapa hal yang belum bisa terlaksana dengan sepenuhnya karena ada beberapa hambatan seperti pengemasan konsep yang belum matang karena masih meneruskan peraturan sebelumnya, belum ada pembinaan dari ahli perpustakaan untuk membantu pengorganisasian perpustakaan yang baik, serta tidak adanya anggaran yang cukup. Kata KunciÂ Â Â Â Â Â Â Â Â : Pelayanan Perpustakaan, SNP, SMAN 2 Malang

Pelaksanaan Layanan Perpustakaan Berbasis Standar Nasional Perpustakaan (SNP) 009:2011 Pada Perpustakaan SMAN 2 Kota Malang Fachrina Aprilia
Jurnal Administrasi Publik Vol. 4 No. 6 (2016)
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Administrasi, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract: The implementation of the National Library Service Standards-Based Libraries (SNP) 009: 2011 in the Library SMAN 2 Malang. The existence of the library as a learning media and resources is also an important moment for education. Importance of the role of the National Library of perustakaan require Indonesisa (PNRI) to draw up a National Standard Library is based on the level of elementary school education up to college. In the end, not all can be implemented standardized tersebut.Namun not all libraries capable of executing the SNP. The lack of power and limited knowledge of school library become a bottleneck in the management of the school library. One of the problems experienced by the library SMAN 2 Malang. That the implementation of library services based National Standard Library in the SMAN 2 Malang that from some points there are, there are some things that can not be implemented fully because there are several barriers such as packaging concept is immature because it is still continuing the previous regulation, there is no guidance from experts library to help organize a good library, and the absence of a sufficient budget. Keywords: Library Service, SNP, SMAN 2 Malang Abstrak: Pelaksanaan Layanan Perpustakaan Berbasis Standar Nasional Perpustakaan (SNP) 009:2011 pada Perpustakaan Sman 2 Kota Malang. Keberadaan perpustakaan sebagai media pembelajaran dan sumber informasi saat ini juga penting bagi dunia pendidikan. Pentingnya peran peran perustakaan mengharuskan Perpustakaan Nasional Republik Indonesisa (PNRI) untuk menyusun suatu Standar Nasional Perpustakaan berdasarkan tingkat pendidikan sekolah dasar sampai dengan perguruan tinggi. Pada akhirnya tidak semua dapat mengimplementasikan standar tersebut.Namun tidak semua perpustakaan mampu melaksanakan SNP tersebut. Minimnya tenaga serta keterbatasan pengetahuan pengelola perpustakaan sekolah menjadi hambatan dalam manajemen perpustakaan sekolah. Salah satu permasalahan tersebut dialami oleh perpustakaan SMAN 2 Malang. Bahwa pelaksanaan layanan perpustakaan berbasis Standar Nasional Perpustakaan di SMAN 2 Malang bahwa dari beberapa poin yang ada, terdapat beberapa hal yang belum bisa terlaksana dengan sepenuhnya karena ada beberapa hambatan seperti pengemasan konsep yang belum matang karena masih meneruskan peraturan sebelumnya, belum ada pembinaan dari ahli perpustakaan untuk membantu pengorganisasian perpustakaan yang baik, serta tidak adanya anggaran yang cukup. Kata KunciÂ Â Â Â Â Â Â Â Â : Pelayanan Perpustakaan, SNP, SMAN 2 Malang

IMPLEMENTASI STANDAR NASIONAL PERPUSTAKAAN DI SMA NEGERI DALAM MENINGKATKAN KUALITAS LAYANAN PENDIDIKAN (STUDI PADA PERPUSTAKAAN SEKOLAH SMAN 3 KOTA MALANG) Lestari Eko Wahyudi; Aulia Puspaning Galih; Rendra Eko Wismanu
Journal Publicuho Vol 5, No 1 (2022): February - April
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/jpu.v5i1.23714

The National Library Standard is the minimum criteria that used as a reference for the organization, management, and development of libraries. Therefore, every library, both public and school library, must have a service standard to maintain and improve their quality, especially improving the quality of education services for school libraries in SMAN 3 Malang. The research aims to describe and analyze the implementation of national library standards in improving the quality of education services at SMAN 3 Malang. The research method used is a qualitative method approach with observation, interviews and documentation data collection techniques. The data analysis used is developed by Robert K. Yin which includes several stages including: compiling, assembling, reassembling, data interpretation, and conclusion. The conclusion of this study shows that SMAN 3 Malang City has tried to manage the library in accordance with the Regulation of National Library of Indonesia Number 12 of 2017 concerning National Standards for high school Libraries which include: collection standards, facilities and infrastructure standards, service standards, library staff standards, and library management standards, although there are still some standards that have not been met due to inadequate quantity and qualification of library staff and budget constraints. In addition, the location of the school library at SMAN 3 Malang which is less strategic is one of the inhibiting factors in meeting these standards. So, the suggestion that can be formulated in this research is the need for collaboration with various stakeholders (private sector) to be able to access CSR (Corporate Social Responsibility) and universities that have library science study programs for collaborative internships and transfer of knowledge as well as assistance in library management in the SMAN 3 Malang library

STANDAR LAYANAN PERPUSTAKAAN viga, ade; dewi, ketut warsita
ACARYA PUSTAKA Vol 5, No 1 (2018)
Publisher : Universitas Pendidikan Ganesha

STANDAR LAYANAN PERPUSTAKAANOLEHADE VIGA WIDYANTI UTAMI, KETUT WARSITA PURNAMA DEWI Ade_viga2015@gmail.com , warsita_dewi@gmail.com PENDAHULUANPelayanan perpustakaan merupakan kegiatan perpustakaan yang memberikan jasa informasi kepada masyarakat yang memerlukan,baik pelayananteknis maupun pelayanan pemustaka. Apabila dilihat dari dasar pelayanan, maka perpustakaan merupakan pelayanan yang berbasis pada benda yang maujud/tangible goods. Apabila ditinjau dari tujuan/goal, maka layanan perpustakaan tidak berorientasi untuk memaksimalkan keuntungan. Pelayanan perpustakaan yang baik adalah layanan yang sesuai standar, sesuai yang dijanjikan, sesuai yang diharapkan, atau sesuai permintaan. Sedangkan untuk mendapakan kualitas pelayanan perpustakan, maka perlu adanya sikap dan pandangan sebagai berikut: 1) pemustaka merasa puas setelah meninggalkan meja layanan; 2) memberikan pelayanan dengan tepat, ramah, cepat, penuh kemitraan; 3) petugas harus bisa memberikan solusi atas informasi yang diminta pemustaka; 4) berperilaku profesional.Standar adalah ketentuan minimal yang merupakan acuan baku tentang ketentuan minimum kualitas yang dipersyaratkan dalam suatu produk atau jasa. Jadi standar layanan perpustakaan merupakan suatu ketentuan minimal yang menjadi acuan baku tentang ketentuan minimum kualitas dari layanan perpustakaan yang ditetapkan sesuai dengan ketentuan yang ada.

Evaluasi Penggunaan Layanan Koleksi E-Resources Menggunakan Standar Indikator Kinerja (ISO 11620:2014) Di Perpustakaan Nasional RI Indreswari Nurmalia; Aziz Kustiyo; Sulistyo Basuki
Jurnal Pustakawan Indonesia Vol. 15 No. 1-2 (2016): Jurnal Pustakawan Indonesia
Publisher : Perpustakaan IPB

One of library’s most important element of the library is collection. The rise information and technology, has improved library needs to transforms into digital era. Library users preferred e-resources collections. The National Library of Indonesia (NLI) realized e-resources collection has become one of the primary collection. During these five years, there are not enough research about usage of e-resources collection services evaluation. This research took evaluation of the usage of e-resources collection services with a quantitative approach of the ISO 11620:2014 as general standard for library performance indicators. ISO 11620:2014 is a statement of symbol, numeric, and verbal that is obtained through the library statistics and data that is used to characterized the library performance indicators. There are 6 (six) performance indicators that are used as benchmark in assesing how far e-resources collection is used in The NLI on 2014-2015. Those 6 (six) indicators are : (1) The percentage of e-resources collection that is not used); (2) the number of content unit downloaded per capita; (3) the number of visitors that join the e-resources training; (4) the expense of the e-resources collection procurement; (5) the percentage of expenditure on the provision of information for the collection of e-resources; (6) Percentage of library staff who provide the guidance of the e-resources collection services for. This research found that e-resources usage collections services in The NLI is not optimized. E-resources collections service has not maximized for following reasons. First, The NLI’s e-resources is in balanced referring to covered subjects. The high e-resources collections that were not used by user, only 3% of the whole e-resources collections are used by users. Although, the level of content downloaded unit per capita for each e-resources collections decreased from the previous year. E-journals downloaded are more higher than the e-books and e-videos downloaded from whole e-resources collections. In 2015, the number e-books and e-video downloaded are less than 5 per 1000 user. PROQUEST download decreased from 2.7 to 1.9 for all users served. These conditions was caused by lack of e-resources development policy that becomes controlling in the process of collection management at the National Library of Indonesia. NLI needs to improve the e-resources development a primary missions to create a great form of national collections. Second, NLI need to set priority in providing technology based services. E-resources training and promotion are also need to set up as priority to colleges that have limited infrastructure and internet access. There are a large number user can be a potential gateway to increasing e-resources usage. This research found users were trained at the NLI’s e-resources has decreased in 2015. There was about 3 users per 1000 the NLI’s users in the previous year. Third, the level of the percentage of staff who provide training increased by 12.34% from the previous year. Although there was improvement the percentage of the GCC staff training is still very small compared with the number of staff at service center. Librarian’s competencies also needed to improve e-resources training in NLI. Librarian must have competenciies as much skill in providing information services in technology, has skill in searching strategy using e-resources. The research also found evaluation of e-resources usage at NLI will increase. Fourth, in terms of budget indicators issued for the provision of information in the form of a collection of e-resources shows the results are quite positive. Costs incurred for the provision of e-resources collections always increase every year. The research recommended further research related to the application of e-resources system performance measurement standards. It is important for the evaluation of performance of e-resources development at NLI to improve performance even better in the future.Key words: e-resources, usage evaluation, National Library of Indonesia (NLI), ISO 11620

Evaluasi Penggunaan Layanan Koleksi E-Resources Menggunakan Standar Indikator Kinerja (ISO 11620:2014) Di Perpustakaan Nasional RI Indreswari Nurmalia; Aziz Kustiyo; Sulistyo Basuki
Jurnal Pustakawan Indonesia Vol. 15 No. 1-2 (2016): Jurnal Pustakawan Indonesia
Publisher : Perpustakaan IPB

One of library’s most important element of the library is collection. The rise information and technology, has improved library needs to transforms into digital era. Library users preferred e-resources collections. The National Library of Indonesia (NLI) realized e-resources collection has become one of the primary collection. During these five years, there are not enough research about usage of e-resources collection services evaluation. This research took evaluation of the usage of e-resources collection services with a quantitative approach of the ISO 11620:2014 as general standard for library performance indicators. ISO 11620:2014 is a statement of symbol, numeric, and verbal that is obtained through the library statistics and data that is used to characterized the library performance indicators. There are 6 (six) performance indicators that are used as benchmark in assesing how far e-resources collection is used in The NLI on 2014-2015. Those 6 (six) indicators are : (1) The percentage of e-resources collection that is not used); (2) the number of content unit downloaded per capita; (3) the number of visitors that join the e-resources training; (4) the expense of the e-resources collection procurement; (5) the percentage of expenditure on the provision of information for the collection of e-resources; (6) Percentage of library staff who provide the guidance of the e-resources collection services for. This research found that e-resources usage collections services in The NLI is not optimized. E-resources collections service has not maximized for following reasons. First, The NLI’s e-resources is in balanced referring to covered subjects. The high e-resources collections that were not used by user, only 3% of the whole e-resources collections are used by users. Although, the level of content downloaded unit per capita for each e-resources collections decreased from the previous year. E-journals downloaded are more higher than the e-books and e-videos downloaded from whole e-resources collections. In 2015, the number e-books and e-video downloaded are less than 5 per 1000 user. PROQUEST download decreased from 2.7 to 1.9 for all users served. These conditions was caused by lack of e-resources development policy that becomes controlling in the process of collection management at the National Library of Indonesia. NLI needs to improve the e-resources development a primary missions to create a great form of national collections. Second, NLI need to set priority in providing technology based services. E-resources training and promotion are also need to set up as priority to colleges that have limited infrastructure and internet access. There are a large number user can be a potential gateway to increasing e-resources usage. This research found users were trained at the NLI’s e-resources has decreased in 2015. There was about 3 users per 1000 the NLI’s users in the previous year. Third, the level of the percentage of staff who provide training increased by 12.34% from the previous year. Although there was improvement the percentage of the GCC staff training is still very small compared with the number of staff at service center. Librarian’s competencies also needed to improve e-resources training in NLI. Librarian must have competenciies as much skill in providing information services in technology, has skill in searching strategy using e-resources. The research also found evaluation of e-resources usage at NLI will increase. Fourth, in terms of budget indicators issued for the provision of information in the form of a collection of e-resources shows the results are quite positive. Costs incurred for the provision of e-resources collections always increase every year. The research recommended further research related to the application of e-resources system performance measurement standards. It is important for the evaluation of performance of e-resources development at NLI to improve performance even better in the future.Key words: e-resources, usage evaluation, National Library of Indonesia (NLI), ISO 11620

STANDAR LAYANAN PERPUSTAKAAN ade viga; ketut warsita dewi
ACARYA PUSTAKA Vol 5 No 1 (2018)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ap.v5i1.20791

STANDAR LAYANAN PERPUSTAKAANOLEHADE VIGA WIDYANTI UTAMI, KETUT WARSITA PURNAMA DEWI Ade_viga2015@gmail.com , warsita_dewi@gmail.com PENDAHULUANPelayanan perpustakaan merupakan kegiatan perpustakaan yang memberikan jasa informasi kepada masyarakat yang memerlukan,baik pelayananteknis maupun pelayanan pemustaka. Apabila dilihat dari dasar pelayanan, maka perpustakaan merupakan pelayanan yang berbasis pada benda yang maujud/tangible goods. Apabila ditinjau dari tujuan/goal, maka layanan perpustakaan tidak berorientasi untuk memaksimalkan keuntungan. Pelayanan perpustakaan yang baik adalah layanan yang sesuai standar, sesuai yang dijanjikan, sesuai yang diharapkan, atau sesuai permintaan. Sedangkan untuk mendapakan kualitas pelayanan perpustakan, maka perlu adanya sikap dan pandangan sebagai berikut: 1) pemustaka merasa puas setelah meninggalkan meja layanan; 2) memberikan pelayanan dengan tepat, ramah, cepat, penuh kemitraan; 3) petugas harus bisa memberikan solusi atas informasi yang diminta pemustaka; 4) berperilaku profesional.Standar adalah ketentuan minimal yang merupakan acuan baku tentang ketentuan minimum kualitas yang dipersyaratkan dalam suatu produk atau jasa. Jadi standar layanan perpustakaan merupakan suatu ketentuan minimal yang menjadi acuan baku tentang ketentuan minimum kualitas dari layanan perpustakaan yang ditetapkan sesuai dengan ketentuan yang ada.

LAYANAN PERPUSTAKAAN SEKOLAH BERDASARKAN STANDAR NASIONAL INDONESIA Asysyifa Dwikharisma Putriaurina; Rifqi Zaeni Achmad Syam; Farah Ruqayah
Tibanndaru : Jurnal Ilmu Perpustakaan dan Informasi Vol 5, No 2 (2021): Tibanndaru: Jurnal Ilmu Perpustakaan dan Informasi
Publisher : Universitas Wijaya Kusuma Surabaya

Penelitian ini dilakukan untuk mengetahui mengenai apa itu layanan perpustakaan. Selain itu penelitian ini bertujuan untuk mengetahui apa saja layanan perpustakaan sekolah berdasarkan standar nasional Indonesia. Penelitian ini disusun dengan pendekatan studi literatur, dengan metode pengumpulan daftar pustaka, mencatat maupun membaca, serta mengelola bahan penelitian yang bersumber dari jurnal, buku, internet, dan pustaka. Hasil penelitian ini menunjukan bahwa layanan perpustakaan merupakan fasilitas atau layanan yang diberikan oleh pengelola perpustakaan kepada penggunanya atau kepada pemustaka. Layanan perpustakaan untuk setiap lembaga berbeda-beda dan sudah ditetapkan standarnya oleh Badan Standarisasi Nasional Indonesia. Dalam hal ini perpustakaan sekolah memiliki beberapa layanan perpustakaan berdasarkan standar nasional yang terdiri dari layanan baca, layanan sirkulasi, layanan referensi, dan layanan teknologi informasi komunikasi. Namun pada kenyataaanya layanan perpustakaan sekolah berdasarkan standar nasional ini belum sepenuhnya terealisasikan oleh beberapa lembaga perpustakaan sekolah. Hal ini disebabkan kurangnya sosialisasi pemerintah dalam menciptakan layanan perpustakaan yang sesuai dengan standar nasional. Pustakawan sebagai pengelola perpustakaan pun harus terus menerus mengoptimalkan layanan perpustakaan agar tercipta suatu kepuasan dalam melayanani pengguna perpustakaan.Kata kunci : Layanan perpustakaan; Perpustakaan sekolah

EVALUASI KINERJA LAYANAN PERPUSTAKAAN UIN SUNAN AMPEL SURABAYA BERBASIS STANDAR NASIONAL DAN INTERNASIONAL Rodliyah, Ummi
BACA: Jurnal Dokumentasi dan Informasi Vol. 43 No. 1 (2022): BACA: Jurnal Dokumentasi dan Informasi (Juni)
Publisher : Direktorat Repositori, Multimedia, dan Penerbitan Ilmiah - Badan Riset dan Inovasi Nasional (BRIN Publishing)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14203/j.baca.v43i1.856

The performance of the university library must always be evaluated and assessed. Assessment or evaluation activities usually have to use standard measuring tools, so that the results can be accounted for. The results of the evaluation carried out correctly can be used as a reference and basis for library development in the future. This research is an evaluated study of the library service performance evaluation of UIN Sunan Ampel Surabaya (UINSA). The standards used as evaluation tools are the National Standards for College Libraries (SNP 13 of 2017) and the Standards for libraries in higher education issued by the Association of College and Research Libraries (ACRL), a division of the American Library Association (ALA). 2018. Using both instruments of national and international standards, the researcher wants to know the level of achievement of UINSA's library service performance from these two levels. This study uses the collecting data methods, namely documentation, questionnaires, and observations. Documentation is used to evaluate performance based on SNP 13 in 2017 while a questionnaire is used to evaluate performance based on the Standard for libraries in higher education. Documentation guide using the university library accreditation instrument. Meanwhile, the questionnaire was compiled based on the performance indicators of the 3 (three) principles of Standard for libraries in higher education, namely Professional Values, Education role, and Discovery. The results showed that the performance of UINSA Library services based on SNP 13 of 2017 had reached the standard, with a value of 4.6. The Evaluation based on the Standard for libraries in higher education, it also exceeds the standard with a value of 4.2. The results of this study became the basis for the preparation of a long-term library development policy document as part of the quality manual document. A document that will form the basis of library development for the next 5 years.

LITERASI INFORMASI PEMUSTAKA PADA LAYANAN E-LIBRARY DENGAN STANDAR ACRL TAHUN 2000 DI UPT PERPUSTAKAAN UNIVERSITAS PGRI SEMARANG Intan Puji Lestari; Sri Ati
Jurnal Ilmu Perpustakaan Vol 6, No 1 (2017): Januari 2017
Publisher : Prodi S1 Ilmu Perpustakaan dan Informasi, Fakultas Ilmu Budaya, Universitas Diponegoro

Skripsi ini berjudul “Literasi Informasi Pemustaka pada Layanan e-Library dengan Standar ACRL tahun 2000 di UPT Perpustakaan Universitas PGRI Semarang”. Tujuan penelitian ini, yaitu untuk mengevaluasi Literasi Informasi Pemustaka pada Layanan e-Library dengan Standar ACRL tahun 2000 di UPT Perpustakaan Universitas PGRI Semarang. Metode penelitian yang digunakan adalah metode kualitatif dengan jenis penelitian deskriptif dan pendekatan studi kasus. Informan dalam penelitian ini terdiri dari sembilan mahasiswa yang dipilih menurut kriteria tertentu, yaitu mahasiswa jurusan pendidikan yang benar-benar mencari informasi menggunakan layanan e-Library UPT Perpustakaan Universitas PGRI Semarang. Pengumpulan data dilakukan dengan observasi, wawancara dan dokumentasi. Analisis data dilakukan dengan melakukan reduksi data, penyajian data serta verifikasi. Hasil keseluruhan menunjukkan bahwa literasi informasi pemustaka layanan e-Library UPT Perpustakaan Universitas PGRI Semarang telah mampu dalam menentukan jenis kebutuhan informasi, mengakses informasi secara efektif dan efisien, mengevaluasi dan mengolah sumber informasi, menggunakan dan menyampaikan informasi secara efektif serta mengakui penggunaan informasi menurut aturan. Dengan demikian dapat dikatakan kemampuan literasi informasi pemustaka layanan e-Library UPT Perpustakaan Universitas PGRI Semarang sudah sesuai dengan standar ACRL tahun 2000.

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