Warta Penelitian Perhubungan
Vol. 23 No. 1 (2011): Warta Penelitian Perhubungan

Penelitian Kepuasan Pengguna Jasa Terhadap Pelayanan PT. Lion Air di Bandara Djalaluddin - Gorontalo

Rizki, Yuke Sri (Unknown)
Yuliana, Dina (Unknown)

Article Info

Publish Date
31 Jan 2011

Abstract

Impravement of passenger service at PT.Lion Air must be considered in order to meet desires and expectations of airlines services users. Research of Satisfaction Service User of Lion Air had taken sampling at the Djalaluddin - Airport Gorontalo. The number of sampling was 200 pasangers. The objective of the study is to determine the level of air transport services by PT. Lion Mentari Air during pre flight, in flight and post flight. Analysis method used the quadrant analysis by comparing the satisfaction value and expectations of the airline passenger. The study results showed that the attributes should be further enhanced its performance in order to satisfy the passengers is on time departure service, speed of baggage claim, and complaint handling goods I luggage (In the event of loss I damage).Keywords: services, satisfaction, airlines, passenger.

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Journal Info
Warta Penelitian Perhubungan
Website

Abbrev

warlit

Publisher

Badan Penelitian dan Pengembangan Kementerian Perhubungan

Subject

Automotive Engineering Civil Engineering, Building, Construction & Architecture Engineering Environmental Science Transportation

Description

Warta Penelitian Perhubungan diterbitkan oleh Sekretariat Badan Litbang Perhubungan yang memuat hasil penelitian dan kajian kebijakan di sektor transportasi. Pada tahun tahun sebelumnya hingga tahun 2016 Warta Penelitian Perhubungan terbit 12 (dua belas) kali dalam satu tahun. Namun, mulai tahun ...