Manajemen Pendidikan
Vol. 17, No. 1, Tahun 2022

SURVEI KEPUASAN LULUSAN TERHADAP KUALITAS PELAYANAN DI PERGURUAN TINGGI: UPAYA EVALUASI, PENGENDALIAN, DAN PENINGKATAN MUTU LEMBAGA

Imam Safi'i (Universitas Muhammadiyah Prof. DR. HAMKA Jakarta)
Budhi Akbar (Universitas Muhammadiyah Prof. DR. HAMKA Jakarta)
Ishaq Nuriadin (Universitas Muhammadiyah Prof. DR. HAMKA Jakarta)
Subali Subali (Universitas Muhammadiyah Prof. DR. HAMKA Jakarta)



Article Info

Publish Date
06 Jun 2022

Abstract

The purpose of this article is to describe the results of research on graduate satisfaction from a Postgraduate School under the auspices of one of the private universities in Jakarta. The various components explored are in the form of graduate satisfaction with leaders, lecturers, education staff, employees, infrastructure, and the impact of the studies they have taken on career advancement. This study uses a survey method through instruments developed and distributed to respondents using the google form media. The number of respondents in this study was 222. The results showed that most of the alumni or graduates of the 2019/2020 academic year were very satisfied with the service, provision of facilities and infrastructure and the impact of studies on career advancement. The average level of alumni satisfaction is 90.1. The results of this study can be used as a part of evaluating, controlling, and improving the quality of institution services to users or students.

Copyrights © 2022






Journal Info

Abbrev

jmp

Publisher

Subject

Education Other

Description

Manajemen Pendidikan is open-access and peer-reviewed scholarly online journal managed by Department of Master of Education Management, Universitas Muhammadiyah Surakarta and published by Muhammadiyah University Press (MUP). This Journal is published twice a year (June and December). The journal ...