Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Vol 6 No 7 (2022): Juli 2022

Perancangan User experience Aplikasi Mobile Fitur Asuransi Jago Last Wish menggunakan Pendekatan Design Thinking (Studi Kasus Magang di PT. Impact Byte Teknologi Edukasi Challenge Partner Bank Jago)

Muhammad Habib Firdaus Chatib (Fakultas Ilmu Komputer, Universitas Brawijaya)
Herman Tolle (Fakultas Ilmu Komputer, Universitas Brawijaya)
Lutfi Fanani (Fakultas Ilmu Komputer, Universitas Brawijaya)



Article Info

Publish Date
19 Aug 2022

Abstract

Life insurance is a service that can provide financial protection benefits against the risk of death or disease. Currently, Jago wants features to support users' lifestyles not just sell financial products. considering that not everyone has planned for the future because they want to be more optimistic and less negative because the future is scary. Following up on the existing problems, the Last Wish life insurance mobile application was designed to provide a positive and pleasant view. This design involves Bank Jago stakeholders. The design thinking approach is used to create a good user experience because it is user-centered, able to generate new innovations, and more focused on understanding user needs. Then usability and user experience tests were carried out on 10 respondents to evaluate the solution design. We got 3 usability testing results: 97.33% effectiveness, 0.082, efficiency, and 82.25 user satisfaction with adjective ratings of good. Then get the results of user experience testing using user experience questions (UEQ). The attractiveness scale of 2.43 is very good, the clarity scale of 1.95 is good, the efficiency scale of 2.45 is very good, the accuracy scale of 2.23 is very good, and the novelty scale of 2.43 is very good.

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Journal Info

Abbrev

j-ptiik

Publisher

Subject

Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

Description

Jurnal Pengembangan Teknlogi Informasi dan Ilmu Komputer (J-PTIIK) Universitas Brawijaya merupakan jurnal keilmuan dibidang komputer yang memuat tulisan ilmiah hasil dari penelitian mahasiswa-mahasiswa Fakultas Ilmu Komputer Universitas Brawijaya. Jurnal ini diharapkan dapat mengembangkan penelitian ...