Analysis Of Brand Experience And Brand Satisfaction With Brand Loyalty Through Brand Trust As A Variable Mediation

Megasari Gusandra Saragih (Universitas Pembangunan Panca Budi, Medan)
Elfitra Desy Surya (Universitas Pembangunan Panca Budi, Medan)
Sri Rahayu (Universitas Pembangunan Panca Budi, Medan)
Harianto Harianto (Universitas Pembangunan Panca Budi, Medan)
Ramadhan Harahap (Universitas Pembangunan Panca Budi, Medan)
Slamet Widodo (Universitas Pembangunan Panca Budi, Medan)

Journal of International Conference Proceedings
Vol 2, No 3 (2019): Proceedings of the 5th International Conference of Project Management (ICPM) Yog

This research examines the influence of brand experience and brand satisfaction of brand loyalty with brand trust as intervening variable. The samples used in this study were 130 respondents who were Honda motorcycle customers in Medan city. Nonprobability sampling Technique by purposive sampling method is used as a sampling technique. The analysis method is Structural Equation Modeling (SEM) using the AMOS-20 (Analysis of Moment Structure) device. It was found that brand experience and brand Trust have significant effect on brand trust and brand loyalty. Brand Trust is a significant effect on brand loyalty. Brand Trust is a partial mediation the influence of brand experience and brand trust of brand loyalty.