Tourism Reserch Journal
Vol 6 No 2 (2022): (TRJ) Tourism Research Journal

THE EFFECT OF QUALITY OF SERVICE

Angennisa Prima Meidina (Trisakti School of Tourism)
Himawan Brahmantyo (Trisakti School of Tourism)
Sri Mariati (Trisakti School of Tourism)



Article Info

Publish Date
13 Oct 2022

Abstract

This study aims to analyze the effect of service quality and facilities on tourist satisfaction at Jatimalang Beach. This type of research uses a descriptive quantitative survey method. The data was processed by multiple regression analysis with the help of the SPSS program. The population of this research is tourists who have visited Jatimalang Beach with a sample of 100 respondents, sampling using an accidental sampling technique. The results showed that the quality of services and facilities partially had a positive and significant effect on tourist satisfaction. The service quality of a tourist attraction is considered good and satisfying if it can provide services that exceed tourist expectations; if the service provided is lower than tourist expectations, then the service quality is considered poor. Facilities to meet the travel needs of tourists appear as a whole that is interconnected and complement each other so that in a tour, all the components used cannot be separated. Jatimalang Beach, Purworejo tourism managers are expected to pay attention to tourist loyalty, for example, by providing criticism and suggestions for tourist objects so that they can quickly evaluate what tourists want. Keywords: Service Quality, Facilities, Tourist Satisfaction

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Journal Info

Abbrev

trj

Publisher

Subject

Education Social Sciences Transportation Other

Description

TRJ Tourism Research Journal, ISSN 2598-9839 (online) is published twice a year in April and October by Program Studi Magister Pariwisata, Sekolah Tinggi Pariwisata Trisakti. TRJ Tourism Research Journal welcomes original manuscripts of scientific research result and actual case study, as well as ...