Jurnal El-Riyasah : Jurnal Kepemimpinan dan Administrasi
Vol 13, No 2 (2022): Desember 2022

PENGARUH KUALITAS KERJA DAN MOTIVASI KERJA PEGAWAI PEMERINTAH DAERAH TERHADAP KEPUASAN MASYARAKAT KABUPATEN ACEH SINGKIL

Aldri Frinaldi (Universitas Negeri Padang)
Boni Saputra (Universitas Negeri Padang)
Nora Eka Putri (Universitas Negeri Padang)
Jumiati Jumiati (Universitas Negeri Padang)
Adil Mubarak (Universitas Negeri Padang)
Lince Magriasti (Universitas Negeri Padang)
Fenni Hasanah (Universitas Negeri Padang)
Febri Nola Distra (Universitas Negeri Padang)



Article Info

Publish Date
13 Dec 2022

Abstract

Public satisfaction with public organizations is very important because of the relationship of public trust. Community satisfaction is a basic factor to determine success in a public organization. The public's bad perception of public services causes their level of satisfaction to be low. This also happens to the people of Aceh Singkil today. The purpose of the study was to examine and determine the effect of work quality and work motivation of local government employees on the satisfaction of the people of Aceh Singkil Regency. The research was conducted in Aceh Singkil Regency using an associative quantitative approach. The sampling technique used was convenience sampling (sampling based on subject availability), with a sample size of 100 respondents. Data collection uses an instrument in the form of a questionnaire which is based on variable indicators. This study consists of three variables, namely two independent variables (quality of work and work motivation) and one dependent variable (satisfaction). The previous questionnaire has been tested for validity and reliability. Data collection techniques also use documentation studies using primary data and secondary data. The data was then analyzed using multiple regression analysis after the classical assumption test was previously carried out. The results of the study concluded that there was a simultaneous positive effect of the quality of work and work motivation of local government employees on the satisfaction of the people of Aceh Singkil Regency by 39.6%, with a significant contribution. While partially each independent variable also has a significant influence on community satisfaction, namely 36.1% for the effect of the work quality variable and 26.2% for the influence of the work motivation variable.

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Journal Info

Abbrev

elriyasah

Publisher

Subject

Humanities Economics, Econometrics & Finance Education Library & Information Science Social Sciences

Description

EL-RIYASAH: Merupakan jurnal penelitian yang menghimpun berbagai tulisan dari para akademisi dan praktisi dari disiplin ilmu di bidang Kepemimpinan dan Administrasi. Jurnal ini sudah terbit dari tahun 2011 dan sudah mendapatkan (Online ISSN 2684-9674 | Print ISSN 2088-8112). Jurnal El-Riyasah hadir ...