Duconomics Sci-meet (Education & Economics Science Meet)
Vol 2 (2022): Implementing Education and Economic Standard Throughout ASEAN Nations

Cluster Analisis pada Kepuasan Pelanggan UMKM terhadap Bantuan Permodalan dari PT X

Bunga Aditi (Universitas Prima Indonesia)
Pasaman Silaban (Universitas Prima Indonesia)
Yusuf Ronny Edward (Universitas Prima Indonesia)

Article Info

Publish Date
26 Jul 2022

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui tingkat kepuasan pelanggan terhadap pelayanan di PT X dan mengetahui atribut (tangibles, reliability, responsiveness, assurance, dan empati) yang harus menjadi prioritas pelayanan untuk kepuasan pelanggan PT X. 80 responden yang diperoleh secara non purposive sampling. Hasil pengumpulan data primer diolah dengan model Important Performance Analysis (IPA).

Copyrights © 2022




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Full PDF
869.873 KB
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Duconomics Sci-meet (Education & Economics Science Meet)
Website

Abbrev

duconomics

Publisher

Universitas Indraprasta PGRI

Subject

Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

Description

The Education and Economics Science Meet (Duconomics Sci-meet) is a national scientific meeting in the fields of education and economics held under the auspices of the Center for the Study of Economics (Puskanomi), Indraprasta University PGRI, Jakarta. This event includes seminars, call for papers, ...