Jurnal Riset Pendidikan Ekonomi
Vol. 8 No. 1 (2023): APRIL

Hubungan mutu pelayanan terhadap minat kunjungan ulang pasien di klinik citra medika kota Semarang

Ahmad Yassir (Universitas Adhirajasa Reswara Sanjaya Bandung)
Purwadhi Purwadhi (Universitas Adhirajasa Reswara Sanjaya Bandung)
Rian Andriani (Universitas Adhirajasa Reswara Sanjaya Bandung)



Article Info

Publish Date
30 Apr 2023

Abstract

The purpose of this study was to determine the relationship between service quality and patient intention to revisit at the Citra Medika Clinic in Semarang City. This type of research is cross sectional quantitative research. The research population is the average number of patients per month from September 2021 – August 2022 of 1565 patients at the Citra Medika Clinic in Semarang City. The sampling technique used was purposive sampling with a total sample of 50 people. The data analysis technique used was the research instrument test which consisted of validity and reliability tests, the data processing stage which consisted of editing, coding, entry, cleaning, tabulating, data analysis consisting of univariate analysis and bivariate analysis. The results of this study indicate that there is a relationship between reliability (reliability), assurance (guarantee), tangible (physical/direct evidence), empathy (empathy), and responsiveness (responsiveness) to the intention of repeat patient visits at the Citra Medika Clinic in Semarang City.

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Journal Info

Abbrev

jrpe

Publisher

Subject

Economics, Econometrics & Finance Education Social Sciences

Description

Jurnal Riset Pendidikan Ekonomi (e-ISSN : 2540-9247) : Terbit dua kali setahun (April, Oktober) berisi tentang hasil penelitian, gagasan konseptual, kajian dan aplikasi teori, resensi buku dan tulisan praktis dalam bidang pendidikan ekonomi diterbitkan oleh Fakultas Ekonomika dan Bisnis Universitas ...